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Freedom Forever

69 条评价

3.169 条评价
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关于 Freedom Forever

数据更新
网站
freedomforever.com
分类
公用事业
所在地
United States · Sacramento
状态
待认证
近 12 个月
68 条评价
差评回复率
47%(14/30 条)
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Freedom Forever靠谱吗?

Freedom Forever(freedomforever.com)在 OK.one 的综合评分为 3.1 分(满分 5 分),基于本站收录的 69 条用户评价,属于公用事业分类,口碑一般。评价两极分化:48% 给出 4 星及以上,同时 41% 打了 1 星;商家回复了 47% 的差评;近 12 个月新增 68 条。数据最后更新于 2026-08-10。

用户怎么说

X
Xavier美国 · 写过 1 条评价 · 体验于 2026-01-26 ·

Arieus 的客户服务很棒

Arieus 的客户服务很棒。他让我解释我的担忧,并开始给我不同的选择,同时还解释这些选项以更好地满足我的需求。我希望所有客户服务代表/团队成员都能像我今天得到的帮助一样付出努力。干得好,谢谢。

Freedom Forever 回复2026-01-27

Hello Xavier, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

j
jon carder美国 · 写过 5 条评价 · 体验于 2026-01-23 ·

我的电费居然没了……

安装后我的电费实际上上涨了,因为他们安装不正确,而且它仍然从电网中拉出。我已经向他们报告了此事。我什至让 SDG&E 出来验证安装是否正确,并且仍然从电网中拉出。我拍了视频;我已经做了一切。现在安装已经10个月了,他们仍然没有纠正问题,我每个月都在赔钱。服务是最差的。您就某个问题提出请求,他们仅需要大约两个月的时间来安排一次访问,然后从安排的时间到他们实际出现的时间再花费两个月的时间。我从来没有遇到过服务如此糟糕的公司。这已经到了应该进行某种集体诉讼的地步了。

Freedom Forever 回复2026-01-26

Hello Jon, thank you for your feedback. We sincerely apologize for your frustration with your system performance and service experience. For clarity, our team has conducted multiple site visits to investigate your concerns. Our electricians have inspected the solar installation and determined the system is functioning as designed. However, we understand your concerns and have scheduled another service visit to further investigate. We're also assigning a dedicated point of contact who will work directly with you to address your concerns and ensure we reach a resolution. We appreciate your patience and the opportunity to make this right.

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Guy Minock美国 · 写过 1 条评价 · 体验于 2026-01-21 ·

我无法在现场 AI 聊天机器人上找到问题

我无法找到现场人工智能生成响应的问题。因此,我向客户支持发送了电子邮件并很快收到了回复。法拉代表概述了简洁的答复,充分描述了后续步骤。谢谢 : )

Freedom Forever 回复2026-01-23

Hello Guy, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

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Louis美国 · 写过 1 条评价 · 体验于 2026-01-22 ·

我写这篇文章是为了给……

我写这篇文章是为了向玛丽亚表示衷心的感谢,她以最甜蜜、最亲切的方式帮助了我。她很有耐心,并且对她引导我解决问题的能力给予了最大的尊重,而如果没有她的帮助,我就无法做到这一点。 她在各个方面都表现出了专业的能力。 请替我和公司感谢她。

Freedom Forever 回复2026-01-23

Hello Louis, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

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Lori Annie Rodriguez美国 · 写过 1 条评价 · 体验于 2026-01-20 ·

不愉快的互动和不满意的服务

技术人员迟到了 43 分钟。我们被告知从晚上 8 点到 12 点,技术人员在中午 12 点 43 分出现。 技术人员表示他只是来检查阴影情况。他没有提供阵列诊断,也没有检查逆变器是否生产不足。正如他错误地指出的那样,阵列的底线面板仅部分着色(1/4),而不是完全着色。 最后,他提到该阵列在两周前进行了维护,这是不正确的。技术人员最后一次来到我们家是在 2025 年 3 月/4 月,以修复 WiFi 连接错误和逆变器内部的电缆。他的记忆是错误的。

Freedom Forever 回复2026-01-21

Hello Lori, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email [email protected] with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.

K
Kevin美国 · 写过 1 条评价 · 体验于 2026-01-15 ·

紧急服务电话

此评论适用于紧急服务呼叫。客服很快就和我沟通,第二天早上就派了技术人员过来。他们非常熟练,在几个小时内就解决了问题。

Freedom Forever 回复2026-01-21

Hello Kevin, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

L
Les美国 · 写过 1 条评价 · 体验于 2025-10-06 ·

永远自由的监控热线

值得庆幸的是,Freedom Forever 在获得运营许可后还设立了监控热线。 Keshia 通过发送给我的电子邮件链接检查状态后回答了我的问题。 她清楚地解释了整个过程,并且语气非常友好。 我现在感觉很舒服,因为我的系统将富有成效并且工作正常。 Freedom Forever 很幸运有 Keshia 加入他们的团队。 谢谢你!

Freedom Forever 回复2025-10-07

Hello Les, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever!

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Lisa Hunt美国 · 写过 1 条评价 · 体验于 2025-09-26 ·

我的项目已经推迟了几个月了……

我的项目已经推迟了几个月,没有给出完成的时间表,而且我一直被骚扰安排最终检查。 韦斯利在我今天与他的通话中确实做得很好,但他无法给我完成的日期。 他说他会调查此事并在一周内回复我。 他还将调查为什么该系统作为项目被列为等待检查而不是等待安装完成。

Freedom Forever 回复2025-09-29

Hello Lisa, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to [email protected] with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.

M
Mary Beth Roscoe美国 · 写过 1 条评价 · 体验于 2025-04-30 ·

屋顶太阳能电池板安装

贝拉米船长的船员们太棒了!电工和机组负责人 Deon、屋顶负责人 Sebastian 以及团队成员 Onasys 和 Caleb 都非常知识渊博、友善且专业。他们一早就准时出现,一直待到工作完全完成。他们花时间一步步向我解释一切,使整个过程很容易理解。团队高效工作,彻底清理,最终结果看起来棒极了。我强烈推荐这群优秀的人!

Freedom Forever 回复2025-05-01

Hello Mary, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations. If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations. Thank you for choosing Freedom Forever for your solar needs!