Company refuses to update their system…
Company refuses to update their system and billing company that contract was canceled back in 2024. It is now 2026 and I am still dealing with this issue from Freedom Forever and Mosaic
About Freedom Forever
Data updated- Website
- freedomforever.com
- Category
- Utilities
- Location
- United States · Sacramento
- Status
- Unclaimed
- Last 12 months
- 68 reviews
- Replies to negative
- 47% (14/30)
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Is Freedom Forever legit?
Freedom Forever (freedomforever.com) has a 3.1 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 41% give 1 star; The business has replied to 47% of negative reviews; 68 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
This is the worst company
This is the worst company. I’m still waiting for them to give me a call back and fix my problem there’s no emails back. There’s no phone calls. There’s nothing this is the worst company ever and I’m getting my lawyer to handle this they were supposed to replace two Panels three months ago and I’m still waiting
They made fraud to me
They made fraud to me. Never came to fix my solar system panels and never gave me the warranty production payments I will not install solar panels with this company. Now I understand why the filled for bankruptcy
It’s been three months and I’ve…
It’s been three months and I’ve submitted all the paperwork consent, countless emails, and they still have not transferred ownership from the previous owner of the house to us.
Can never get in touch with someone…
Can never get in touch with someone when you have a question? I’ve been trying to reach someone for a week now to make sure we are on line and nobody has called us back or answered our phone calls. Very unprofessional.
5 months waiting
I signed up for installation in Nov 2025. It is now nearly the end of Apr 2026. Still no installation because NOW they are involved in Chap 11.
They came when they said they would
They came when they said they would. Hansel was very helpful. I was at work and he contacted me to let me know he was there working on the solar panel system. He kept me up to date on what he was doing and how long it would take him. He even got my system signed back in and everything was in working order when I got home. I have not had any problems since then.
I had trouble getting my payoff…
I had trouble getting my payoff statement resent to me, after I accidentally deleted it from my email. I sent a email and was told to wait 3-5 days for another one. I waited 10 days, no response. I waited an hour on hold (no exaggeration) and I finally got a representative (Danelle) who got it resent to me within the hour. The automated phone system sucks, but once you get to real people it’s great.
HUGE HEADACHE
My original salesman, Anderson, promised me a $500 rebate for my last FPL bills due but they never delivered on that promise. It has been a nightmare going back and forth between Freedom Forever and the billing company Good leap. I’m also paying way more that I was told I would be paying. And now I'm going to have to deal with this nightmare for the next 20 years!
This company is horrible
This company is horrible. I did all the leg work and secured the warranty replacement. Sending me a how did I do that has the info I provided is ridiculous. To top it off the appointment was canceled and no reason provided. I called and heard the bankruptcy message! I’ve contacted the BBB and the state attorney. I’m strongly considering a personal attorney. How’s that for your review?!
Service person arrived on time
Service person arrived on time. Did their job and discussed the work and status with us. Very pleasant person..
Service
Merrelyn was very helpful, provided what I asked for. Not her fault, but it should not take over an hour to be able to speak to a Company representative.
Great customer service
She was very nice and very helpful….she even waited on the line with me to make sure I received the link.
Good and bad
The call wait time was over thirty minutes but once I did get online with a rep, they were helpful and concerned to help resolve the issues that I was experiencing.
Initiated transfer of warranty to my…
Initiated transfer of warranty to my name as new owner of home 2/16/26. Told 30day process. Danielle said all was good, just waiting on Docusign doc to be mailed to me. Turns out nothing was correct. Here I am still TWO months later and still can’t get FANCY the supervisor to review ANOTHER doc asked for and sent a week ago. I’ve consulted with my attorney Kristy Hernandez in FAIR OAKS CA on this issue. She’ll be reaching out with a letter. Unfortunately, your reviews are accurate.
I regret choosing Freedom Forever.
I regret choosing Freedom Forever. To be clear, the system itself appears to function. That’s the only positive thing I can say. Everything beyond installation has been extremely disappointing. I requested a system performance review in October. What followed was months of chasing updates, multiple phone calls, and repeated assurances that my case had been “escalated.” Despite this, I received no meaningful communication or timeline. It ultimately took several months to complete what should be a straightforward production review. That alone is unacceptable. After the review was finally completed, I attempted to move forward and asked about options to better align production with my actual energy usage. I was told a separate team would reach out within 7 business days. They didn’t. No outreach. No update. No accountability. This has become a pattern: Missed timelines with no follow-through “Escalations” that go nowhere Different teams with no ownership The burden constantly falling on the customer to chase answers The most frustrating part is not the outcome—it’s the complete lack of execution and communication. Once the system is installed, you are essentially on your own unless you’re willing to continuously follow up and push for answers. If you’re considering Freedom Forever, understand this: the sales process may sound great, but the post-install support experience is disorganized, slow, and unreliable. I would not recommend working with a company that operates this way.
The people on the other end of the…
The people on the other end of the phone are fine and as helpful as they are able (I imagine). Given the circumstanced I appreciate their time and answering the phone. I am remarkably unimpressed with the solar panels and experience with Freedom Forever and Goodleap, the program was misrepresented by Mr. Koby Albrecht, an affiliate of Freedom Forever, I am now paying for both solar panels and an electric bill and being told it will be reevaluated in 24 months. I feel remarkably stupid, I thought I was doing something better for the planet and instead I am just getting financially ducked. Definitely recommend looking elsewhere and doing extensive research before signing up. I appreciate consumers should be thoughtful or cautious but there is something to be said for blatantly misrepresenting a product/ service as well.
Appreciate the company staying in touch…
Appreciate the company staying in touch and being responsive.
She was right on point
She was right on point, spoke clearly and read back information to verify. Took care of everything quickly and professionally.
He took the time to listen to my…
He took the time to listen to my questions with a calm clear voice and answed my questions appropriately.