Freedom Forever (freedomforever.com) has a 3.1 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Utilities and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 41% give 1 star; The business has replied to 47% of negative reviews; 68 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Xavier美国 · 1 review · Experienced 2026-01-26 ·
★★★★★
Arieus’s customer service was great
Arieus’s customer service was great. He let me explain my concerns and began to give me different options while also explaining those options to better suite my needs. I wish all customer service reps/ team members would put for the effort like I was helped with today. Great job, thank you.
Reply from Freedom Forever2026-01-27
Hello Xavier, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
j
jon carder美国 · 5 reviews · Experienced 2026-01-23 ·
★★★★★
My electricity bill has actually gone…
My electricity bill has actually gone up after the install because they installed it incorrectly, and it's still pulling from the grid. I've reported this to them. I even had SDG&E come out and verify that the installation was incorrect and it's still pulling from the grid. I took videos; I've done everything. It's now 10 months after install, and they still have not corrected the problem, and I'm losing money every month. The service is the worst. You make a request about an issue, it takes them about two months just to schedule a visit, and then another two months from the time it's scheduled when they actually show up. I've never met a company that's this bad at service. This is to the point where there should be some kind of class-action lawsuit.
Reply from Freedom Forever2026-01-26
Hello Jon, thank you for your feedback. We sincerely apologize for your frustration with your system performance and service experience. For clarity, our team has conducted multiple site visits to investigate your concerns. Our electricians have inspected the solar installation and determined the system is functioning as designed. However, we understand your concerns and have scheduled another service visit to further investigate. We're also assigning a dedicated point of contact who will work directly with you to address your concerns and ensure we reach a resolution. We appreciate your patience and the opportunity to make this right.
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Guy Minock美国 · 1 review · Experienced 2026-01-21 ·
★★★★★
I wasn't able to find question I had on site AI chatbot
I wasn't able to find question I had on site AI generative responses. Therefore, I emailed customer support and received response rather quickly. The representative Farrah out-lined concise response that adequately described next steps. Thank you : )
Reply from Freedom Forever2026-01-23
Hello Guy, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
L
Louis美国 · 1 review · Experienced 2026-01-22 ·
★★★★★
I am writing this in order to give a…
I am writing this in order to give a huge thank you to Maria, who helped me in the sweetest and most gracious way. She had patience and the utmost respect in her ability to walk me through a problem solving that I was unable to do without her help.
She showed the capability to be professional in every aspect. Please thank her for me and the company.
Reply from Freedom Forever2026-01-23
Hello Louis, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
L
Lori Annie Rodriguez美国 · 1 review · Experienced 2026-01-20 ·
★★★★★
Unpleasant Interaction and unsatisfactory service
The technician was 43min late to the appt. We were told from 8-12pm and the technician showed at 12:43pm.
The technician stated he was only there to check on shading. He did not provide a diagnosis of the array nor check the inverter for underproduction. The array’s bottom line of panels is only partially shaded (1/4) and not fully shaded as he incorrectly kept stating.
Lastly, he mentioned the array was serviced two weeks ago which is incorrect. The last time a technician came to our home was on March/April 2025 to fix a wifi connection error and a cable inside the inverter. His recollection is incorrect.
Reply from Freedom Forever2026-01-21
Hello Lori, thank you for your feedback. At Freedom Forever, we’re committed to ensuring your experience is exceptional. We understand the challenges with your solar project and want to help. Please email [email protected] with your full name, project address, phone, email, and a brief description of your concern. One of our Online Support Specialists will contact you to work toward a resolution. We appreciate your cooperation.
K
Kevin美国 · 1 review · Experienced 2026-01-15 ·
★★★★★
Emergency service call
This review is for an emergency service call. The customer service representative communicated with me quickly and got a technician dispatched the next morning. They were very skilled and had the problem fixed within a couple hours.
Reply from Freedom Forever2026-01-21
Hello Kevin, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
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Les美国 · 1 review · Experienced 2025-10-06 ·
★★★★★
Freedom Forever's Monitoring Hotline
It is great that Freedom Forever has a Monitoring Hotline after being given the permission to operate. Keshia answered questions I had after checking status through an emailed link sent to me. She explained the process clearly and had a very friendly tone to her voice. I feel comfortable now that my system will be productive and is working properly. Freedom Forever is lucky to have Keshia on their team. Thank you!
Reply from Freedom Forever2025-10-07
Hello Les, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!
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Lisa Hunt美国 · 1 review · Experienced 2025-09-26 ·
★★★★★
My project has been delayed for months…
My project has been delayed for months with no timeline for completion given and I have been being harassed to schedule final inspection. Wesley did do a great job on the call call I had with him today but he could not give me a date for completion. He said he will look into it and get back to me within the week. Also he is going to look into why the system as the project listed as waiting for inspection rather than waiting for installation completion.
Reply from Freedom Forever2025-09-29
Hello Lisa, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to [email protected] with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.
M
Mary Beth Roscoe美国 · 1 review · Experienced 2025-04-30 ·
★★★★★
Roof Solar Panel Installation
Captain Bellamy’s crew was amazing! Deon, the electrician and crew lead, along with Sebastian, the roof lead, and team members Onasys and Caleb, were all extremely knowledgeable, friendly, and professional. They showed up right on time early in the morning and stayed until the job was completely finished. They took the time to explain everything to me step by step, making the whole process easy to understand. The team worked efficiently, cleaned up thoroughly, and the end result looks fantastic. I highly recommend this outstanding group of guys!
Reply from Freedom Forever2025-05-01
Hello Mary, thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with our solar installation. Your feedback is incredibly valuable to us and it’s fantastic to know that our team met your expectations.
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever for your solar needs!
