Freedom Forever

Great experience

Helllloooooo

Efficiency and positive energy

Wilson was sincere in his reply about…

Wilson was sincere in his reply about my inverter problem and he was very responsive when I sent additional information by email. He provided me with the status of my trouble ticket and gave me the next steps, to include the timeline.

Customer service wes helpful

Customer service wes helpful. But hours of operation not being more available when issues arise difficult.

Poor communication

Once again I'm the one who has to keep the repair schedule moving forward. I really can't understand why you decide that I need a new inverter, you order the inverter and I'm somehow supposed to call and make sure you install it.

Details Matter - attempted to escalate

This rating is in reference to the final steps related to establish my interconnect with the utility. I still have 2 issues, one being stale information that still resides on the web portal, (but not in the mobile app portal) that has resulted in automated delivery of notices that indicate I am out of compliance and jeopardizing my contract. Seeking to get this stale information removed - still pending. The other relates to a temporary spliced condition for the primary cabling between the utility meter and my service panel - which Freedom Forever and the utility (BGE) have not establish a dates/permissions/etc to remedy the situation - still no date set and its been in this state for 3+ weeks.

The person I just spoke with is Kerwin.

The person I just spoke with, Kerwin, is the nicest, most professional Customers Support Representatives I have ever dealt with. He was helpful and sensitive to my problem. He even apologized for the issue I am having. Please have him train all of your new customer support team members. Thank you. You have a Good Company.

Customer Service Rep Jayce

Jayce was polite,was knowledgeable of the info that I needed. Thank-you Jayce

Super helpful

Super helpful over the phone when I called.

Very bad services

Very bad services Communication is completely bad

Superior Performer!

#1 Keyvone was super helpful and took ownership in resolving our maintenance issue. He was easy to talk with and truly professional. Made for a pleasant customer experience after being in the Customer Support phone queue for over 2+ hours.

Issue unresolved

The representative was helpful and sent my concern to the correct team. And they emailed me that my issue was resolved. But now I just received a new alert, so the issue is NOT resolved. And I held for 1 hour to even get through.

Communication overview

The team kept in touch despite the delay for inspection to be scheduled. Did not bother me with too much detail, but they could not expedite the process due to entities involved. Overall, a pleasant experience.

Very helpful and quick.

Merrelyn was fantastic and helped me…

Merrelyn was fantastic and helped me with what I needed rather quickly

I am still waiting to hear when this…

I am still waiting to hear when this will be finished. It has been eight months. Please let me know as soon as possible when I will be off the grid.

This is the worst company

This is the worst company. We’ve never had any support, the solar panels don’t perform as promised and a small piece of trim fell off one panel and they said I would have to submit it to my homeowners insurance even though it just needs to be clipped back on. It’s a defect in the trim. Sooooo my husband will be climbing up on the roof to fix their faulty product. Do not do business with this company.

Almost done, not yet a benefit

The job got done without me stressing on materials or workers. However, we have not gotten to see the benefits yet of the system. Communi action about next steps has been very vague. An email I can't see any progress on sent on Sundays, my day off, tells me nothing about what is being worked on to make a long delay. I thought I was waiting for the utility company to place meter, called them after weeks of sticker saying ready for meeter to find out Freedom Forever had not done their last step. They provided the labels and instructions to install. I talked with Freedom Forever with an hour wait time, and was told FF tech scheduled to come 4 hours one way to install lables. I get request to review the notice of the reply i emailed with the same question a week after my phone. I found request to review before I found the answer that it was scheduled 2 weeks out, as the phone answer had given. I loved the email responce, but it should have been sent to me instead of me having to ask for the information. The details should have been generated to the portal to tell me. I should not get weekly portal update to tell me no new information, there should br details telling what has been done. Because the portal does not give details of when the next event is scheduled, just more vague notice of progress, never explained what has been done behind the scene. So I can not evaluate the system, because it is not working, yet. Your customer service however is very difficult to find user friendly.

Called about my battery not charging…

Called about my battery not charging and was on hold for over an hour, then I was tole that Omnidian is actually handling support on my system. Wish someone would had let me know that Freedom Forever wasn’t supporting my system that they installed.

A suggestion to improve customer service

We filed for a performance guarantee payment early in 2026. At the time we were told that the queue was between four and six weeks. When we called in late February we were told that the Q was 2 to 3 months. Now we’ve called again in early April and the queue is 4 to 6 months. Unfortunately the Customer Service agent who spoke to us has no way of Determining our position in the queue; so she can’t give us any accurate information as to how long our process may take. This is poor Customer Service. You should be able to provide Q information whenever it’s requested!