Zealthy

Hi Cris，我们非常抱歉听到您的经历让您感到如此失望和沮丧。我们理解您对认为自己已取消会员后仍被收费的担忧，也理解您在多次尝试解决退款问题时的压力。您关于沟通和计费透明度的反馈对我们很重要，对于由此造成的困扰我们深表歉意。请随时发送邮件至 [email protected]，主题为"TrustPilot-Jojie"。我会在 1-2 个工作日内回复所有邮件。期待您的邮件，并期待与您一对一合作。如果您将来需要帮助，请随时联系我们。谢谢，

Hi Amy, we’re really sorry to hear about the interruption in your product due to the pharmacy transition, and we understand how concerning it is to be without your product for a week. That’s not the experience we want for you, and we apologize for the delay and inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,

Hi Sunaina, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our staff and customer service. Your feedback truly means a lot to our team. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,

Hi Della, thank you for sharing your experience! We’re so glad to hear that your product was adjusted based on your needs and that it made such a positive difference in your weight loss journey. Supporting our patients with personalized care is very important to us. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,

嗨 Tom，感谢您的反馈！很高兴听到您觉得这些问题在整个过程中都相关且有帮助。我们始终致力于为患者提供周到、简单且个性化的体验。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在1-2个工作日内回复所有邮件。期待收到您的邮件并与您一对一沟通。如果您将来需要帮助，请随时联系我们。谢谢，

嗨 Michael，对于延迟给您带来的困扰，我们深表歉意。我们理解您已经于 4 月 5 日下单并支付了 295 美元，却仍在等待处方药，这确实令人沮丧。等待时间远超预期，对于给您造成的不便以及未能及时解决，我们真诚道歉。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。如果您日后需要帮助，也欢迎随时联系我们。谢谢，

嗨 Lauren，真的很抱歉听到你的体验让你有这种感觉。我们理解期望落空时会有多沮丧和失望，对于你可能遇到的任何不便或缺乏支持，我们真诚道歉。请随时发邮件到 [email protected]，邮件主题写「TrustPilot-Jojie」。我会在1-2个工作日内回复所有邮件。期待你的来信，希望能一对一帮你解决问题。如果将来需要帮助，随时联系我们。谢谢

嗨 Susan，非常感谢您分享您的经历！很高兴听到流程对您的时间安排来说简单便捷。这正是我们致力于提供的体验。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。如果您日后需要帮助，也欢迎随时联系我们。谢谢，

嗨 Kelley，非常感谢您分享您的经历！减重 77 磅是一项了不起的成就，我们很荣幸能参与您的旅程。也很高兴听到您的续订流程一直快速顺利。祝您在实现目标的过程中继续取得成功！请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。如果您日后需要帮助，也欢迎随时联系我们。谢谢，

嗨 Jordan，感谢您的反馈！很高兴听到您觉得流程简单便捷。为我们患者提供顺畅简单的体验对我们意义重大。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。如果您日后需要帮助，也欢迎随时联系我们。谢谢，

嗨 Erin，对于给您带来的沮丧和压力，我们深表歉意。我们理解您已经支付了 6 个月 GLP 处方药后半段的费用，与客服来回沟通了近 2 个月，却仍未就订单或退款获得明确解决方案，这确实令人沮丧。对于多次升级投诉却无后续跟进，以及与您合作一年却给您带来这样的不便，我们真诚道歉。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。如果您日后需要帮助，也欢迎随时联系我们。谢谢，

嗨 Angela，很高兴听到您这么说。让流程简单、快速、高效正是我们努力的目标。感谢您的分享，也感谢您将健康托付给我们。如果您日后需要帮助，欢迎随时联系我们。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。谢谢！

嗨 Jessica，对于您收到产品延迟造成的困扰和不便，我们深表歉意，尤其是您已经等待了两周，却多次被告知还需 7 个工作日。我们理解您已经付款却仍未收到订单，这确实令人沮丧。这不是我们希望您获得的体验，对于多次延迟和缺乏透明度，我们真诚道歉。 请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。谢谢，

嗨 Denise， 我是 Chelle，患者护理协调员之一。 很抱歉听到您的账户出现了未经授权的交易，我很乐意协助您处理此事。 为了查找并查看您的账户，能否请您提供全名和出生日期？ 收到信息后，我会仔细查看并尽快帮您解决问题。 此致， Chelle 患者护理协调员

嗨 Kacy， 如果您需要进一步帮助或遇到任何问题，请随时联系我们。我随时为您提供协助。 此致， Chelle 患者护理协调员

嗨 Dawn，感谢您再次回来分享。听起来这次您对产品延迟的体验有些不同，我们理解这可能会令人沮丧。很高兴我们的支持团队在整个过程中保持及时响应并提供帮助，对于等待我们也深表歉意。如果您日后有任何需要或疑问，请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。如果您需要帮助，欢迎随时联系我们。谢谢！

嗨 Rhonda，对于您的经历我们深表歉意。在支付续订费用后等待这么久，却不断被告知订单即将发货，这确实令人沮丧。我们听到了您对延迟、费用和缺乏解决方案的不满，对于由此给您带来的压力和失望，我们深表歉意。请随时发送邮件至 [email protected]，邮件主题注明「TrustPilot-Jojie」。我会在 1-2 个工作日内回复所有邮件。期待收到您的邮件，并与您一对一沟通。

Hi Paul, glad to hear your first delivery arrived so quickly. That part of the experience went smoothly. We understand your concern about the second order taking longer and how frustrating that delay can be when you’re expecting consistency. We’re sorry for the inconvenience and appreciate you bringing it up. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.

Hi Joe, we’re really sorry for the experience you described. Being told your product shipped when it hadn’t arrived, and then running into confusion and frustration when trying to cancel and manage billing. We understand how upsetting it is when the process feels unclear and doesn’t match what you were expecting, and we apologize for the stress this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.

Hi Amber, so glad to hear this. Having a smooth, quick process and getting fast, clear answers to your questions makes such a difference. We’re happy the team has made things easy for you. Thanks for sharing your experience! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!