Hi there, we appreciate you taking the time to share your experience. We are sorry to hear about the extended delay with your approved refund and understand why this has impacted your trust in our service. Your concerns are important to us, and we'd welcome the opportunity to personally review your case. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hi Deb, thank you so much for sharing your experience! We're thrilled to hear you've lost weight, are feeling better, and that our team has helped you stay informed every step of the way. Knowing that your questions were answered quickly and that you felt supported throughout your journey means a lot to us. If there's ever anything we can do to further support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I personally respond to all emails within 1–2 business days and would be happy to work with you 1x1. Thank you for trusting us with your health journey. We're grateful to be a part of your success!
Hi Bubba, thank you so much for your feedback! We're delighted to hear that everything has been great and that you've had a positive experience with us. We truly appreciate your support and the opportunity to be part of your journey. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Shaunessi, we’re truly sorry to hear about your experience. We understand how frustrating it must have been to repeatedly encounter issues with the refill process, receive no resolution after reaching out for help, and continue being charged while going without a product for several weeks. We sincerely apologize for the stress, inconvenience, and disruption this has caused, especially given the importance of maintaining access to your treatment. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Josie, thank you for sharing your honest feedback. We’re glad to hear that you’ve been happy with the pricing and product, and we also appreciate you pointing out the challenges you experienced with communication and order processing. Feedback like yours helps us understand where we can improve and provide a better experience for our patients. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Erin，很抱歉听到这件事，也能理解看到银行卡出现重复扣款会让人感到震惊和沮丧。影响账户的账单问题或引发对欺诈活动的担忧，从来不是我们想给患者的体验，对于由此造成的不便，我们深表歉意。请随时发送邮件至 [email protected]，邮件主题注明 "TrustPilot-Jojie"。我会在1-2个工作日内回复所有邮件。期待您的邮件，希望能与您一对一沟通解决。如果您将来需要帮助，请随时联系我们。谢谢，
Hi Christa, thank you so much for your kind feedback! We’re so happy to hear that your experience was easy and convenient, and that having everything delivered right to your door made the process even better. We truly appreciate you sharing your experience with us! Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Kevin, thank you for your feedback! We’re happy to hear that getting started felt easy and hassle-free. We know that beginning a new treatment can feel like a big step, so it’s great to know the process was smooth for you. We’re excited to be part of your journey and hope you have a positive experience with your product moving forward. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Ashley，非常感谢您的好评！我们很高兴听到您的体验轻松便捷，送货上门让整个过程更加顺畅。非常感谢您与我们分享您的体验！请随时发送邮件至 [email protected]，邮件主题请注明"TrustPilot-Jojie"。我会在1-2个工作日内回复所有邮件。期待您的邮件，希望能与您一对一沟通。如果您将来需要帮助，请随时联系我们。谢谢！
Ro 
Mochi Health
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Embody
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Direct Meds
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