Hi Kimberly, thank you so much for your wonderful feedback! We're thrilled to hear that your questions and concerns have been addressed and that your shipment arrived as expected. It means a lot to know you're having such a positive experience with us! If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Hi Jackie, thank you so much for your kind recommendation! We're delighted to hear that you found the process easy, thorough, and that your questions were answered promptly. Providing responsive, high-quality care is always our goal, and we're grateful for your support. If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Hi Randy, thank you for taking the time to share your experience. We're glad to hear our program supported your weight loss journey, but we're truly sorry that communication challenges, refill delays, and difficulties with the app led you to feel let down. Your feedback is valuable and helps us identify areas where we need to improve.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hey Cindy! We are so happy to hear that things are going so well. This is exactly what we want to hear! We would love to turn your 4-star review into a 5-star review. We are always looking to improve and would love to get more information from you. Please email [email protected] with the subject line "Trustpilot". Thank you again for letting us know how your Zealthy experience is going so far. We greatly appreciate it and look forward to working 1x1 with you in the future.
Hello Beth! I am truly sorry to hear that you have had this experience, as our goal is to be there every step of the way! I want to review your account and help you with your next refill to ensure you are on the route for success. I will also add the link for your refill below. Please feel free to email [email protected] with any questions you have along the way, and I will be more than happy to assist you. Thank you!
https://care.getzealthy.com/patient-portal/visit/weight-loss-refill
Hi Sherri, thank you for sharing your experience! We're so happy to hear you're already seeing progress and that you're pleased with both your treatment and the overall experience. Congratulations on your weight loss. We're grateful to be part of your journey!
If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Hi Chard, we're truly sorry to hear about your experience. We understand your concerns regarding being charged for services you feel were not provided and your disappointment with the refund process. This is not the experience we want for our patients, and we'd appreciate the opportunity to personally review your case. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hi Laurel, thank you for your feedback! We're delighted to hear that the application process was easy and that your order arrived quickly. Providing a smooth experience from start to finish is always our goal, and we appreciate you taking the time to share your experience.
If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and would be happy to work with you 1x1. Thank you!
Hi Carlos, thank you for sharing your experience! We're so happy to hear you're feeling great. Knowing you're having a positive experience means so much to us, and we appreciate you trusting us to be part of your health journey.
If there's ever anything we can do to support you, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and look forward to working with you 1x1. Thank you!
Hi John, Thank you for your kind words! We're so glad to hear that you found us easy to work with. We truly appreciate your support and are grateful to be part of your health journey.
If there's ever anything we can do to help, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days and would be happy to work with you 1x1. Thank you!
Hi Erin, we're sorry to hear about your experience. We understand your concerns regarding the charges on your account, the difficulty you encountered while trying to cancel, and the lack of resolution you feel you've received. We take feedback like yours seriously and would appreciate the opportunity to personally review your case.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hi Lucas, we're truly sorry to hear about your experience. We understand your concern regarding the multiple charges to your account and the lack of follow-up after your case was sent for review. That is not the experience we want anyone to have, and we'd appreciate the opportunity to personally look into this for you.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hi Carlos, we're sorry to hear about your experience. We understand your concern about being charged after attempting to cancel your membership multiple times and not receiving the resolution you were hoping for regarding your refund request. That's certainly not the experience we want for our patients. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you.
Hello Ralph! I'm sorry to hear that your Zealthy experience isn't going as smoothly as it should. I would like to be able to assist you and help turn your experience around. Please email me directly at [email protected] with the subject line "Trustpilot". I look forward to your email and being able to working directly with you.
Thank you so much for taking the time out of your day to write a 5-star review about how using Zealthy has been for you. I love hearing that you are having such a good experience and seeing the results you want. If there is anything we can ever do to help, please feel free to message us. We are here for you!
Hello Alicia! Thank you very much for taking the time to write such a kind review about your experience with Zealthy. I'm thrilled to hear that you are having a great experience working one-on-one with our team. I understand how important this is, especially when it comes to telehealth. We are all excited to be part of your journey and wish you all the best!
Hello Louise! Thank you so much for your thoughtful review! We’re so glad to hear that you found Zealthy easy to use and that our team was able to provide clear, helpful communication along the way. It means a lot to know you feel supported, and we’re grateful you chose Zealthy to be part of your health journey. We all wish you the best on YOUR journey!
Hello! I am truly sorry to hear that our team has not been able to give you a proper update on your order yet. Do not worry, I am here and happy to help turn your experience around. Can you please email me directly so I can review your account and ensure that you receive proper updates going forward? Please email me directly at [email protected] with the subject line "Trustpilot". Thank you!!
Hello Migel! Thank you so much for taking the time to write a kind, 5-star review about the start of your journey with us. All of us here at Zealthy are excited to be alongside you on YOUR journey. We can not wait to hear of your success. If you are ever in need of help, please feel free to message us directly, and we will be there to help. Thank you again, and have a wonderful day!
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