GiftExpress 回复2026-08-06Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused. While this is an uncommon occurrence, we take your concerns seriously and use customer feedback to continually improve our service.
We're very sorry to hear that the atomizer on your perfume was defective and became stuck, and we sincerely apologize for the inconvenience.
To help us review this matter and provide an appropriate resolution, please email clear photos of the damaged bottle, the transferred fragrance (if available), and the invoice included with your order to [email protected] (mailto:[email protected]). Once we receive the information, our team will investigate your case and get back to you as quickly as possible.
If you have any additional questions, concerns, or comments, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161