GiftExpress 回复2026-08-02Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
After reviewing your order, we confirmed that it was placed in July and shipped on time from our warehouse. Unfortunately, your package has been delayed while in transit with the shipping carrier.
To help resolve this issue, we are submitting a claim with the shipping carrier and working with them to locate and expedite your package. We kindly request that you allow a few more days for the investigation and delivery process.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161