GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Fast shipping and communicative processes. I received messages on every part of the process. The item was very well packaged and made the journey in perfect condition. I would purchase from here again.
Reply from GiftExpress2026-08-09
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Items arrived within acceptable time and in good condition
Reply from GiftExpress2026-08-09
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
The product is authentic, the price is right and the delivery is always on time.
I HIGHLY RECOMMEND THIS MERCHANT FOR IT'S AUTHENTICITY & RELIABILITY!
Reply from GiftExpress2026-08-09
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Purchased a Summer Mink and it came without a box. Authenticity is questionable. This isn’t the first item that came that was not authentic. Reached out to Fragrance World and they confirmed they could not verify that item was real. Additionally, item took forever to be shipped and received.
Reply from GiftExpress2026-08-07
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
You purchased GXP-16112.
Product link: https://www.giftexpress.com/summer-mink-gxp-16112.html
As mentioned on our website, tester products are 100% genuine and authentic. They have never been used and come directly from the manufacturer.
A tester is a version of a fragrance that is sold without the decorative retail packaging. It comes in the same bottle as the retail version and contains the same fragrance, quality, and quantity. In most cases, tester fragrances are packaged in a plain white or cardboard box.
Because tester products do not include fancy retail packaging, we are able to purchase them at a lower cost and pass those savings on to our customers.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
G
Gary Moore · 1 review · Verified · Experienced 2026-07-18 ·
★★★★★
Great prices for the size cologne that…
Great prices for the size cologne that I ordered very reasonable
Reply from GiftExpress2026-08-09
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
J
Jm · 1 review · Verified · Experienced 2026-06-23 ·
★★★★★
Price
Price, actual product and speed of delivery
Reply from GiftExpress2026-08-07
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
The carrier could not deliver your package because there was an issue with the address provided. The package was therefore returned to the sender.
We have already processed your refund and sent you an email with the details. You can place a new order using the correct and complete delivery address.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
My Son led me to this product. Hugo has a nice scent without being overly strong. My wife likes it which for the men out there explains it all.
Reply from GiftExpress2026-08-08
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
j
jas g. · 1 review · Verified · Experienced 2026-07-18 ·
★★★★★
so many to choose from
so many to choose from, great price easy to order and fast delivery.
Reply from GiftExpress2026-08-08
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
Fast Delivery it’s good Attention items came in good condition
Reply from GiftExpress2026-08-07
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
I still haven't received my perfumes, and your customer service is really bad.
Reply from GiftExpress2026-08-06
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for the delay and any inconvenience it may have caused. While delays in transit are uncommon, we understand how frustrating they can be and appreciate your patience.
According to the latest tracking update, your package experienced a delay while in transit and is scheduled to be delivered today by 9:00 PM.
You can track the latest status of your shipment using the link below:
https://tools.usps.com/tracking/9436211106151820372864
If you have any additional questions, concerns, or comments, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we appreciate the opportunity to serve you.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Items arrive in timely manner and are as described
Reply from GiftExpress2026-08-06
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Everything was fine; a little longer than I thought to receive it.
Reply from GiftExpress2026-08-06
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We're delighted to hear that you were satisfied with your purchase. We also appreciate your patience regarding the delivery time and apologize that it took a little longer than expected for your order to arrive.
Your kind words mean a great deal to us. Providing excellent products and outstanding customer service is our top priority, and feedback like yours motivates our team to continue improving and delivering the best possible experience.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
The fragrance or authentic but the delivery sort of bad it takes almost 2 weeks to get your product that's the only problem I have a gift Express other than that I think they're good the price is so great you can't beat the prices.
Reply from GiftExpress2026-08-06
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We're delighted to hear that you were satisfied with your purchase. We also appreciate your patience regarding the delivery time and apologize that it took a little longer than expected for your order to arrive.
Your kind words mean a great deal to us. Providing excellent products and outstanding customer service is our top priority, and feedback like yours motivates our team to continue improving and delivering the best possible experience.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Everything so far has been good my first perfume I ordered was the purr by Katy Perry it is a beautiful fragrance. My second one was eternity by Calvin Klein ❤️
Reply from GiftExpress2026-08-06
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161