GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I like shopping with gift express they are authentic shipping is fast and they have great prices
Reply from GiftExpress2026-08-04
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
My order was accurate and the perfume products appeared to be 100% genuine which is wonderful. Delivery was delayed due to ink on the address label being 'lifted' by packing tape placed over the top of it. The US Postal Service couldn't read anything but my last name and zip code, but the package arrived on July 25 after 14 days.
Reply from GiftExpress2026-08-03
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Why r u Forced to write something. Now I'm upset that I was forced
Reply from GiftExpress2026-08-03
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for any frustration caused.
We would like to assure you that we never intended to pressure or force you into leaving a review. The review request email was automatically generated by our system and sent as a standard follow-up after your purchase. Participation is completely optional, and you are welcome to ignore the email if you do not wish to leave a review.
We sincerely regret that the automated message gave you the impression that you were being forced to write something. Your feedback is valuable to us, and we will use it to improve our customer experience.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
GiftExpress.com is great. They offer high-quality, authentic items at an excellent price-many significantly less than competitors. The packaging is well done, the shipment is fast, and the delivery is reliable. I am very happy with my order and will shop here again soon.
Reply from GiftExpress2026-08-03
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I recommend Giftexpress because is trustable and efficient.
The products are original. I love this.
I will be buying again.
Reply from GiftExpress2026-08-03
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
I ordered an item on july 22 never received tracking information and never received. The package email is invalid and phone number. It does not work. And they hang up. It is obviously a fraudulent website. Do not buy from them do not recommended unless you want to lose your money
I will be opening a case with my bank to try to get a refund
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Gift express came through with great prices and quick shipping.
Reply from GiftExpress2026-08-02
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
After reviewing your order, we confirmed that it was placed in July and shipped on time from our warehouse. Unfortunately, your package has been delayed while in transit with the shipping carrier.
To help resolve this issue, we are submitting a claim with the shipping carrier and working with them to locate and expedite your package. We kindly request that you allow a few more days for the investigation and delivery process.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
I want to send back for a refund. But you ask me to ship back at my cost. You offer a 100% refund if unhappy. My paying shipping is not 100% refund.
Won't order from you again
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. We would like to assure you that our products are 100% original and new. The perfumes are bought from manufacturers or authorized dealers and comes in the manufacturer's original packaging.
As a gesture of goodwill, we have emailed you a prepaid return shipping label, so you will not incur any return shipping charges. Once we receive the returned item, we will process your full refund promptly.
We value your feedback, as it helps us improve our service and better meet our customers' expectations. We hope you will give us another opportunity to serve you in the future.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161.
Thank you for your patience and understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
I enjoyed comfort through being alerted about the arrival of my product. The price was more than fair. I am pleased with my experience I wll soon make another order.
Reply from GiftExpress2026-07-31
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
This is an update to the following review. I was offered a 50% refund, as well as keeping the item, which I accepted. I appreciate the timely and fair response.
I ordered the Lancome 5 Piece Mini Gift Set by Lancome for Women, Eau De Parfum. It arrived in its box that was not sealed, and the box was in a plastic bag that was not sealed. As soon as I opened the package, I could smell the perfume. When I opened the box, one of the perfume bottles had come loose, and the top had come off, and the bottle was empty, having emptied into the entire box. When I asked for a refund, siting the problem in their packaging, along with providing pictures, their response was send it back for either a refund or replacement. Well, am I really going to risk losing the perfumes that remained intact for another package that may arrive packaged the same shoddy way, with the possibility of losing more perfume? No. So, the fact that this company will not simply refund the payment method they have on record, when the problem was 100% their fault is certainly enough for me to warn others before spending any money with them.
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to update your feedback.
We truly appreciate your willingness to share your experience. We are pleased to know that our resolution—a 50% refund while allowing you to keep the item—met your expectations and that you found our response timely and fair.
Your feedback means a great deal to us and encourages our team to continue providing the best possible customer service. We sincerely appreciate your understanding and the opportunity to make things right.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we look forward to serving you again in the future.
Thank you once again for your trust and support.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Great experience. Competitive pricing and shipping went flawless
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
terrible service, my package came after 3weeks, had to call back and forth to get update of the package. Very bad customer service!
Reply from GiftExpress2026-08-01
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
After reviewing your order, we confirmed that it was shipped on time from our warehouse. Unfortunately, the delay occurred while your package was in transit with the shipping carrier.
We understand how frustrating delayed deliveries can be, and we appreciate your patience and understanding. Your feedback is valuable to us and helps us continue improving our service and communication.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
