GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
I ordered 3 body lotions and never received them. When I called Gift Express to let them know, they looked up my order and said it.was lost in transit and they would resend my order. I never received confirmation that they resent the order and called again. I said I wanted to cancel my order and they said that the refund would be issued within 2 days. I never got the refund and it is now being handled by my credit card company.
Reply from GiftExpress2026-07-28
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as your feedback helps us identify areas for improvement.
After reviewing your order, we found that your package was unfortunately lost or damaged during transit. To resolve this matter, we have processed a refund of $72.98 for the missing package.
Transaction ID: 7WE27520A6155225N
Please allow a few business days for the refund to reflect in your account, depending on your payment provider.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
We are sorry to hear that you had difficulty reaching our Customer Support team. Our customer service number, 1-844-800-6161 (EST). If you were unable to connect, we sincerely apologize and kindly ask that you try calling again. You may also contact us by email at [email protected] (mailto:[email protected]), and we will be happy to assist you as quickly as possible.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
I wanted to share my experience on Whatnot using GiftExpress so others can make an informed decision.
First, I will say they sell a huge volume of perfumes and colognes, and if you're patient and disciplined, you really can find good deals. Just be careful not to get caught up in the excitement of bidding, because that's where people can easily overspend.
Unfortunately, my experiences with their customer service have been challenging and handled unprofessionally.
Back on April 18, I accidentally placed a bid and immediately requested a cancellation. I fully understand sellers are not required to cancel purchases, and their show notes clearly state they don't offer cancellations or refunds. So, although I was disappointed, I accepted it because it was my mistake. It did, however, leave me feeling that customer loyalty wasn't valued, so I branched out to other fragrance sellers.
Fast forward to July 21. I happened to watch a GE show with a different host from their team who seemed pleasant. I asked to see a fragrance, bid, bought it, and everything seemed fine.
A few days later, I noticed an unfamiliar charge on my credit card for a fragrance I'd never heard of and didn't purchase. When I opened the receipt, there wasn't a video receipt attached, which made me even more confused, bc that's fishy.
I sent this message:
"I am going through my receipts and I have a charge from you for $17.65 that I did not purchase. When I go into the receipt there is no video receipt. I don't even understand what perfume this could possibly be. Can you please help me figure out what is going on with this?"
I also added that, based on a previous experience, there was a possibility they could lose me as a customer. Looking back, I probably should have left that last sentence out.
This communication was brought to their attention before the product was shipped so they could cancel with no problem.
This was the response I received:
"You bought a video listing, what do you mean you didn't buy it?
Please don't message my customer service team nonsense.
Blocked.
Veer"
BLOCKED!! Really, for what? That response was far more disappointing than the $17.65 charge. When businesses are transacting with customers and have any issue no matter whose fault it is, in the real world the business usually tries to work with the customer. I've never heard of any businesses telling the customer blocked! How can you run a business where the customer can't even bring something to your attention? The $17.65 wasn't even the issue, it was mostly principal. I didn't purchase the perfume and I didn't want it. And I canceled it before it was shipped. It didn't mean to be an issue and could have salvaged a relationship between us. But the way they handled it turned everything upside down and created something that did not need to be created.
Whether the charge resulted from an accidental bid, a misunderstanding, or even an app issue, the item hadn't shipped yet. A simple conversation, investigation, or cancellation would have cost very little and likely preserved a customer's trust.
Instead, I was blocked. Looks like the self-proclaimed "big dawgs" like to run their business more like little "kitty cats".
Everyone's experience may be different, but I believe good customer service is measured by how a business handles problems—not when everything goes smoothly. I also believe it is the most important part of doing business! To me, it is the difference between providing a service or doing the job out of greed with no conscience.
If you shop there, just be aware that if you accidentally bid or there's any confusion about a purchase, you may not receive the level of customer service you expect. Hopefully your experience is better than mine.
Reply from GiftExpress2026-07-30
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Hello,
I have received the item listed above....
I am very very disappointed and totally annoyed to have been scammed with an rip off product.
I have only open one of the 3 boxes and used it for 4 days.
Sprayed on, the scent, very vague may last for 10 minutes.
I am 74 year old and have been using Calvin Klein Obsession for men since I was 21 years old.
This is definitely NOT; Calvin Klein Obsession for men, this is some rip off product that has annoyed the hell out of me. So, this is how this is going to go....
You are going to 1st Issue me a FULL refund back to my payment account..
Then if you send a Prepaid Return Label, I will mail it back to you.
(If you don't want to do the label, I will throw this shit away)
If you fail to do my total refund, I will take the product to the Texas Attorney General to set you up for counterfeiting products.
They are looking for business like yours...
Philip MIgnella 3rd.
Ps; I have emailed your Customer Service department with not response at all...
This issue is not going away on it's own, suggest you contact me and make amends.
On Tue, Jul 7, 2026 at 11:41 AM Gift Express
gift express
call +1 732-983-4332, +1 844-800-6161 mail Women's Fragrances | Men's Fragrances | Fragrance Gift Sets | New Arrivals | Best Sellers
Philip Mignella,
Thank you for your order from Gift Express. You can check the status of your order by logging into your account. If you have questions about your order, you can email us at Gift Express or call us at 1.844.800.6161. Our hours are Monday to Friday 10:00 a.m. to 6:00 p.m. EST.
Your shipping confirmation is below. Thank you again for your business.
Your Shipment #443586 for Order #602770Hello,
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
We would like to assure you that all of our products are authentic, brand new, and fresh. We source our fragrances directly from manufacturers or their authorized distributors to ensure the highest quality.
However, if you are not completely satisfied with your purchase, you are welcome to return the product for a full refund. We have already emailed you a prepaid return label for your convenience. Please use the provided label to return the item.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Delivery took too long and communication about delay was not good. Otherwise, I'm very satisfied
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the delay in delivery.
After reviewing your order, we confirmed that it was shipped on time from our warehouse. Unfortunately, the delay occurred while the package was in transit with the shipping carrier, which was beyond our control.
We truly appreciate your understanding and are pleased to know that, despite the delay, you were satisfied with your overall experience. Your feedback is valuable to us and helps us improve our communication and service.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you even better in the future.
Thank you for your patience and understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Just took to long to get my purchase it should of been 5 to 7 business days it was more than 2 week.
Reply from GiftExpress2026-07-28
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the delay in the delivery of your order. We understand how frustrating it can be when a shipment takes longer than the expected delivery timeframe.
After reviewing your order, we confirmed that it was shipped on time from our warehouse. We found that the original package was unfortunately lost in transit. As soon as we became aware of the issue, we promptly arranged a replacement shipment to ensure you received your order as quickly as possible.
We truly appreciate your patience and understanding. Your feedback is valuable to us and helps us improve our communication and shipping experience to better serve our customers in the future.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Received it when I was told. The box was not crushed. The price was good.
Reply from GiftExpress2026-07-28
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
I received my product and I love it not broken smells delicious, and exactly what I wanted although it was a bit later than I thought. No big deal so I had to wait a little bit longer.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to hear that you received your order in perfect condition and that you love the fragrance. It means a great deal to us to know that the product met your expectations and was exactly what you were looking for.
We also appreciate your patience regarding the slight delivery delay. I appreciate your understanding—we're glad the wait was worthwhile.
Your kind words motivate our team to continue providing quality products and excellent customer service. We truly appreciate your trust and support.
We look forward to serving you again in the near future.
Warm regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
I was able to find the items I wanted, at a great price.
It took a long time to arrive.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience caused by the delay in the delivery of your order. We are pleased to hear that you were able to find the items you wanted at a great price. However, we understand your disappointment with the longer-than-expected delivery time.
After reviewing your order, we confirmed that it was shipped on time from our warehouse. Unfortunately, the delay occurred while your package was in transit with the shipping carrier, which was beyond our control.
We truly appreciate your patience and are delighted to know that you were satisfied with our product selection and pricing. Your feedback is valuable to us and helps us continue improving our service.
Thank you once again for your trust and support. We look forward to serving you again in the near future.
Warm regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
I love my new fragrances. Is very a positive experience.
Reply from GiftExpress2026-07-26
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We appreciate your patience and are delighted to hear that you were happy with your purchase. We sincerely apologize that your order took longer than expected to arrive.
Your satisfaction is very important to us, and we truly appreciate your understanding. Feedback like yours encourages us to continue improving our shipping experience while maintaining the quality and value our customers expect.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I had a terrible experience with this perfume store. I placed an order over 20 days ago, and every time I contact them, they keep saying, “It will be shipped within 48 hours.” More than 20 days later, my order still hasn’t even left their warehouse. They keep making promises they don’t keep, and their customer service is nothing but excuses and delays. I do not recommend buying from them. If they couldn’t fulfill the order, they should have been honest instead of wasting their customers’ time.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. We understand how frustrating it must have been to experience repeated delays and not receive the timely updates you expected.
After reviewing your order, we found that the original package was unfortunately lost in transit. As soon as we became aware of the issue, we promptly arranged a replacement shipment to ensure you receive your order as quickly as possible.
Reshipment Tracking:
https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZCK41950307273106/trackdetails
We regret the inconvenience and frustration this situation has caused. Your feedback is extremely valuable to us and helps us improve our communication and shipping processes to provide a better experience for all of our customers.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Great purchase. Prices and shipping was great. Everything arrived in good shape and smelled awesome. I'll be back.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Very good prices. Authentic products, good variety and fast shipping. I am very pleased
Reply from GiftExpress2026-07-26
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
I used to receive my order in about 3 to 7 days, this time 2 weeks and I still had not received anything and couldn't track it either so you had to resend my order. I ordered it with plenty of time because it was for a birthday gift and I struck out.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
We understand how disappointing it must have been when your order did not arrive in time for the birthday gift, especially since you placed your order well in advance.
After reviewing your order, we found that the original package was unfortunately lost in transit. As soon as we became aware of the issue, we promptly arranged a replacement shipment to ensure you received your order as quickly as possible.
We regret the inconvenience this caused and understand your frustration, particularly since you were unable to track the original package and it affected your gift plans. Your feedback is invaluable and helps us improve our communication and shipping experience.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Gift express has some of the best prices, quality fast shipping men's cologne. The customer service is great. I have only had on incident with an order. They took care of my problem right away. I was even contacted by phone if I remember correctly. I have ordered many times from this company because of their good service, pricing.
Reply from GiftExpress2026-07-26
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
I was not happy with the service because when the date passed for delivery I had to call and then send an email just to find out there was a delay. Each time I clicked on track package, it constantly blinked enroute. I requested to be notified by email of any problems or delays. I was finally notified that my package was lost during shipping. The package came that same day of the email which made me happy. I was pleased with the products because the price was very reasonable and was one of my favorite fragrances.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience you experienced with the delayed delivery and the lack of timely updates regarding your shipment. We also apologize for the confusion caused by the notification indicating that your package was lost when it was actually delivered the same day.
Your comments are extremely valuable to us and help us identify areas where we need to improve our communication and shipping experience.
We are, however, pleased to hear that you were happy with the products you received and that you found our prices to be reasonable. It means a great deal to us that you were able to receive one of your favorite fragrances.
Thank you again for your patience, understanding, and valuable feedback. We truly appreciate your business and look forward to providing you with a smoother experience on your next order.
Warm regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Amazing company and great service 10/10!! Very affordable and authentic colognes and perfumes I highly recommend doing business with this is my third time buying with this company and I am highly satisfied with there service and quality
Reply from GiftExpress2026-07-26
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
