GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Perfect!!!on time all the time!great price way better then other places. Very happy overall with everything!!thanks!
Reply from GiftExpress2026-08-01
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Cologne smell is very weak. It smells watered down. Can barely smell it even when using large amounts
Reply from GiftExpress2026-08-01
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement.
We would like to assure you that the product you received is 100% authentic, brand new, and sourced directly from the manufacturer or its authorized distributors.
However, if you are not completely satisfied with your purchase, you are welcome to return the product for a full refund in accordance with our return policy.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Great products n fast shipping keep up the good work
Reply from GiftExpress2026-08-01
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
After reviewing your order, we confirmed that it was shipped on time from our warehouse. Unfortunately, the delay occurred while your package was in transit with the shipping carrier, which was beyond our control.
We understand how frustrating delayed deliveries can be, and we appreciate your patience and understanding. Your feedback is valuable to us and helps us continue improving our service and communication.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Well you all spell a product all most like the original and it looks just like it but it's not what I thought I was ordering.. thanks a lot..
Reply from GiftExpress2026-07-30
Hi,
We really apologize for your inconvenience. Our product is 100% genuine and authentic and we stand with our products. Anyhow, if it is not satisfying you, kindly return the product to us in its original condition.
Returns Should be sent to :
GiftExpress.com Returns
3775 Park Ave
Unit 5A
Edison NJ 08820.
To help us monitor the return and ensure a smooth resolution for the order, could you please share the return tracking number and carrier details at your earliest convenience?
Once we receive the returned package, we’ll proceed with the refund.
Thanks & Regards,
Giftexpress.com
1844-800-6161
I would definitely buy from them again and would also recomend friends an family.
It's simple, you get exactly what you order.
Reply from GiftExpress2026-07-30
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Excellent customer service. I would recommend gift express to everyone!
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Quick and easy purchase and was delivered in just a few days!
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Got my products extremely quick also the quality of the products
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I was impressed by both price and the speed of delivery. I will definitely use this company again.
Reply from GiftExpress2026-07-31
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Items ordered were delivered as promised, and items were intact. Thank you for the great prices too.
Reply from GiftExpress2026-07-29
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
I went online to purchase a bottle of cologne that I can’t find anywhere. The website shows the actual bottle and all that I was searching for. The bottle was identical to what I wanted. Aqua do gio has discontinued the bottle I have, so when I found it through this company, I was excited. Paid more than I have ever, but I was getting what I like. Took over two weeks to get the order, which is crazy. Once received, I opened the box to find the bottle they sent wasn’t what I ordered.
Contacted the customer service. They asked for the order number and pictures to verify was what I received wasn’t what I ordered. Sent them the online picture and picture of what I have received.
They emailed me back just to say I received what I ordered and tough luck. It’s clear that the online picture and the picture of what I ordered wasn’t the same.
Don’t purchased from them. You won’t get what you ordered and it will take longer than most companies to receive.
Reply from GiftExpress2026-07-30
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
After carefully reviewing your order details, we can confirm that you received the correct product. The difference you noticed is due to the manufacturer updating the packaging. While the bottle design and packaging may differ from the image you saw, the fragrance inside is the same authentic product you ordered.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
One of the worst customer service and delivery service. This company is a fraud. This company took the order never shipped the product and when we called to give the money back they never gave the money back. The customer service was rude and not helping at all. They are cheaper than other places to buy the fragrance but i suspect they are fake products. I will never recommend to buy any product from there. If I could give 0 rating i would.
Reply from GiftExpress2026-07-29
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused.
After reviewing your order, we found that your package was shipped successfully. However, due to an unexpected delay during transit, the shipment was intercepted and returned to our facility.
To ensure you were not inconvenienced further, we processed a full refund of $109.11 for your order.
Transaction ID: pi_3Tszb8HbAg3oBrrH1vpj5ZzT-refund
Please allow 3–5 business days for the refund to appear in your account, depending on your payment provider.
We are also sorry to hear about your concerns regarding our customer service and product authenticity. We value every customer and continuously work to improve our service based on the feedback we receive.
If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to restore your confidence in our service in the future.
Thank you for your understanding.
Kind regards,
GiftExpress.com
Customer Support Team
📞 1-844-800-6161
Was supposed to be Paco Rabanne and it was Dolce & Gabbanna, and they did not email me back when I emailed to advise. Never again. EDIT I just emailed to the below email 7/28 1:23pm Eastern Time, thank you I await their reply. EDIT #2 I followed up with a phone call, was overseas call and he told me to send an email, which I have done. Will edit review if resolved, so you have the opportunity. EDIT #3 Their resolution is for me to return it for a refund, without an offer to send the correct item, so their rating remains one star. A five star would have been just immediately sending me the correct item, then I would have updated my rating and remained a customer. I now online order with something inexpensive to ensure they are good before spending more money. FINAL EDIT I would have taken any Paco Rabanne, and many alternates, I’m sure you have something else I would have liked, I no longer trust I will get a timely refund once I return the incorrect one, so I will gift the incorrect one, and leave the review one star. This could have been so easy to resolve. EDIT AGAIN in email they offered to send another one, but I had to suggest it first. You would think they would want to keep the revenue rather than just refund. I suggested an alternate Paco Rabanne which was less than I paid. If I get it I will change my star to a 5. Since they did not pack the item on the packing slip they should let me keep the other one as a consolation, but that offer was not made, if I get the lower cost Paco I will update my stars, if I get it and can keep the incorrect one (which I will gift) I’ll re-word this into a more positive light. More to come! They had the chance to make me an ongoing customer and are just not quite there.
Reply from GiftExpress2026-07-28
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations.
As per your email conversation with our support team, you agreed to receive the replacement product. We are pleased to inform you that your replacement order has been shipped.
Replacement Item:
GXP-8797 – Paco By Paco Rabanne 3.4 oz EDT for Men (Black Can)
We have sent the new tracking number to your email address. Please note that the tracking information may take some time to update. Once USPS scans the package, you will be able to track its progress.
Once you receive your replacement order, please let us know.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Ordering and receiving fragrance at a good price was timely and easy to accomplish.
Reply from GiftExpress2026-07-28
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
My order took 3 weeks and 2 tracking numbers to get my order delivered.
You waited almost a week after it should've arrived before reshipping, I was told to wait another 48 hrs at least 3 different times. The customer service rep sounded like he was driving and hung up on me when I told him I was looking up my order number. You should record your customer service calls, if you did i bet the rep I dealt with would be fired. You need better customer service and a better shipping carrier.
Reply from GiftExpress2026-07-28
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time. However, due to an unexpected transit issue with DHL, the shipment was delayed. To avoid any further delay, we changed the shipping carrier and reshipped your order via UPS.
We are pleased to inform you that your order was successfully delivered using the new UPS tracking number.
We understand that the delay and the overall experience were frustrating, and we sincerely regret the inconvenience caused. We also appreciate your feedback regarding our customer service. Your comments have been shared with our management team for review, as we are committed to improving both our customer support and shipping experience.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
