GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
The company was quick to make a refund but I made an order on July 3rd it finally said it was delivered on July 22nd. When I got home I looked all over for it… never came.. company seems okay but their delivery service was horrible.
Reply from GiftExpress2026-07-27
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We're sorry to hear that your package was marked as delivered but could not be located. While the shipment was handled by the carrier, we understand how frustrating this situation can be. As soon as the issue was brought to our attention, we promptly processed your refund to ensure you were not left waiting any longer.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Got my package very happy about you guys did good job replacing my order after my order was lost Thank you
Reply from GiftExpress2026-07-25
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
My new favorite website to come and shop for colognes
Reply from GiftExpress2026-07-25
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
The only benefit from gift express is price. absolutely trash customer service, They don't listen, their site used to be out of https (insecure). they prefer to expose customer credit card instead of paying less than 200 usd per year. The site is absolutely backward to manage and be able to manage your cart. Once again, They absolutely need professional customer representative. extremely unprofessional by far. They are 5/10 on delivery.
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
Your comments are important to us, and we are actively working to improve our website, customer service, and overall shopping experience. We truly appreciate your feedback and hope to have the opportunity to serve you better in the future.
Kind regards,
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
J
Juan Carlos Sanchez · 1 review · Verified · Experienced 2026-06-07 ·
★★★★★
Nice purchase
Reply from GiftExpress2026-07-23
Dear Customer,
Thank you so much for leaving us such a wonderful review!
We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special.
Thanks again, and we look forward to welcoming you back soon!
Thanks & Regards,
Giftexpress.com
1844-800-6161
L
Larry Verran · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
Called twice about my order not…
Called twice about my order not arriving as promised. Associate could barely speak or understand English. Was notified I would receive on July 8, it got here July 22.
Associate kept saying twenty four dollars to reorder. Finally realized he was saying -- or trying to say twenty four hours
When I reordered second time I was never given tracking info.
Really, really bad customer service.
I never really knew if my order had actually been shipped, where it was, or when I would receive it.
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery and the communication issues you encountered with our customer service team.
Your feedback is very important to us, and we are actively working to improve our customer support and provide clearer communication throughout the shipping process. We appreciate your patience and are committed to offering a better experience in the future.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Shipment was delayed by the courier, which is fine, I understand that delays happen. What upsets me was the GE customer service because when I asked for a tracking number for the replacement courier, I was told the tracking number would be emailed to me and was promptly hung up on. The tracking number never arrived either.
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time; however, it appears to have been delayed due to a transit issue with DHL. To avoid any further delay, we have changed the shipping carrier and reshipped your order via UPS.
You may track your shipment using the new tracking number.
Your new UPS tracking number is: ______ 1ZCK41950335570901
New tracking status __ Delivered – Monday, July 20
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
D
DB · 1 review · Verified · Experienced 2026-07-03 ·
★★★★★
Never received package had to cancel…
Never received package had to cancel order
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Order Reference Number: `601403`
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
Your order was shipped on time, but unfortunately it seems to have been lost in transit.So we have refunded your full amount.
We refunded $86.67 online. Transaction ID: "100913874406"
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time; however, it appears to have been delayed due to a transit issue with DHL. To avoid any further delay, we have changed the shipping carrier and reshipped your order via UPS.
You may track your shipment using the new tracking number.
Your new UPS tracking number is: ______ 1ZCK41950339151642
New tracking status __ Delivered – Thursday, July 16at11:30 A.M.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
It took longer than I expected,will not order from Facebook anymore
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time; however, it appears to have been delayed due to a transit issue with DHL. To avoid any further delay, we have changed the shipping carrier and reshipped your order via UPS.
You may track your shipment using the new tracking number.
Your new UPS tracking number is: ______ 1ZCK41950339151642
New tracking status __ Delivered – Wednesday, July 22 at 2:03 P.M.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
After my order was place
I received a cancelation
Then when I called to ask why
They didn't know anything about my order.after that then they offered me the order again.
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time; however, it experienced an unexpected transit delay during shipment. According to the latest tracking information, your package was successfully delivered on June 11, 2026, at 3:20 PM ET.
You can view the delivery details using the following tracking link:
https://webtrack.dhlecs.com/orders/33872606077738678/details/420100699261290411504126068023
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Hi,
We truly appreciate your feedback and are delighted to hear that you're enjoying our product! Your satisfaction means the world to us, and we're here to ensure you continue to have a great experience. If there's anything else we can do for you, please don't hesitate to reach out.
Thanks & Regards,
Giftexpress.com
1844-800-6161
Very slow shipping (weeks), and zero response from multiple attempts at customer service. Item eventually arrived, but I'll never order again.
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time; however, it appears to have been delayed due to a transit issue with DHL. To avoid any further delay, we have changed the shipping carrier and reshipped your order via UPS.
You may track your shipment using the new tracking number.
Your new UPS tracking number is: ______ 1ZCK41950336324925
New tracking status __ Delivered –Saturday, July 18.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Great customer service. The perfumes were amazing. I will definitely purchase again.
Reply from GiftExpress2026-07-25
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
j
james williams · 1 review · Verified · Experienced 2026-07-03 ·
★★★★★
Correcting the shipping error was very…
Correcting the shipping error was very important
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We completely understand the importance of correcting shipping issues promptly, and we sincerely apologize for the inconvenience. We appreciate your comments and will continue working to improve our shipping process and provide a better experience in the future.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Product wasn't shipped when it was supposed to, and I'd paid for overnight shipping. Since it didn't ship on time to get to me before the holiday, I was nearly three weeks being able to use it due to me having to go out of town. It finally delivered on the 5th day after they collected the payment and wouldn't refund my money paid for overnight shipping. Customer service is a joke
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We sincerely apologize for the inconvenience caused with Order #601316.
Although we shipped your order on time, unforeseen transit issues occurred during shipment. We have refunded your express shipping charges.
The refunded amount will be credited to your original payment method within 3 working days, depending on your bank's processing time.
We refunded $39.95 online. Transaction ID: "pi_3ToY4AHbAg3oBrrH076kf81D-refund"
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Shipping lost my order and you all still came through 5stars for keeping a customer happy. Thanks!
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
