GiftExpress (giftexpress.com) has a 3.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Great deals, it just seemed that shipping took a long time
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the inconvenience you experienced with your order and regret that your experience did not meet your expectations. We truly appreciate your patience and understanding.
Unfortunately, due to unforeseen transit issues, your package experienced delays. Please rest assured that we are actively working with our shipping partners to improve delivery timelines and minimize future disruptions.
Thank you again for your patience. If you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
All the items I ordered came in time and they looked great
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
You told me I will get my order between 5-7 days and so far 20 dads and I still didn’t get it!!!! This is the worst service ever in my 75 years. If you don’t Brice here is my order number #. 601301
Shipment# 442631
Reply from GiftExpress2026-07-23
Dear Customer,
We sincerely apologize for the inconvenience caused.
We would like to inform you that your order was shipped on time; however, it appears to have been delayed due to an unexpected transit issue with DHL. To avoid any further delays, we have changed the shipping carrier and reshipped your order via USPS.
According to the latest tracking information, your package is expected to be delivered by Thursday, July 30, 2026, by 9:00 PM.
You can check the latest status of your shipment using the new tracking details below:
https://tools.usps.com/tracking/9436250106151000952892
Thank you for your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to contact us.
Kind regards,
Giftexpress.com
Customer Support Team
R
ROB S. · 1 review · Verified · Experienced 2026-06-07 ·
★★★★★
competitive pricing and fast delivery.
Reply from GiftExpress2026-07-23
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
M
Michael C · 1 review · Verified · Experienced 2026-06-30 ·
★★★★★
Great product
Great product, fast delivery, and my Lady loves it! that’s all i got to say!
Reply from GiftExpress2026-07-21
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Ive ordered from giftexpress numerous times both through their website and whatnot. Everytime i order through whatnot the product arrives quickly without issue. Ive ordered directly through website 3 times and have had issues with 2 of the 3 that's 66%. Unacceptable. First issue they sent wrong item this time is shipping is taking for ever. 10 days before it was even accepted by post office. I simply wont order directly through the website anymore if I cant receive the same as if I ordered through whatnot.
Reply from GiftExpress2026-07-21
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
As per the tracking details, your order was successfully delivered to a Parcel Locker in Columbus, OH 43224 on July 6, 2026, at 5:57 PM.
https://webtrack.dhlecs.com/orders/33872606298818788/details/420432249261290411504144116935
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations.
We are pleased to inform you that your order has been successfully reshipped and is on its way to you.
According to the latest UPS tracking information, a delivery change has been requested for this package. Your shipment is currently being routed to a UPS Access Point for pickup. Once the transfer is completed, your package will be available for collection at the following location:
Pickup Location:
The UPS Store
1444 Jeffreys Rd
Rocky Mount, NC 27804
Please bring a valid government-issued photo ID when picking up your package.
New Tracking Details:
Tracking Number: 1Z1B0V740322211407
UPS Tracking: https://www.ups.com/track?track=yes&trackNums=1Z1B0V740322211407&loc=en_US&requester=ST/trackdetails
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com Customer Support Team
📞 1-844-800-6161
bad customer service , package wasn't delivered currier lost it and the company refuse to refund the money i have to go through my back to get it , call center is on India or something overall very poor experience
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We apologize for the transit issue with your order.
A full refund has been issued. The refund will appear in your bank account within 3 working days, depending on your bank's processing time.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
Delivery company never got the product. Customer service refuses to communicate.
That’s not even the order I had (600832 btw) a problem with. This customer service is the worst.
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We sincerely apologize for the inconvenience with your order #600832.
Your order is now scheduled to be delivered on July 23 between 12:00 PM and 3:00 PM.
https://www.ups.com/track?track=yes&trackNums=1Z1B0V740332913818&loc=en_US&requester=ST/trackdetails
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
A
Andrea R · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
Terrible do not order.
Terrible do not order.. order was lost according to company but never marked as recieved by shipping company. Had to call 10 times and make claim with PayPal before they would refund
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We apologize for the issue with your order.
Your package was not marked as received by the shipping carrier due to a carrier scanning issue.
We have refunded your full amount for Order #601031. refunded $92.57 online. Transaction ID: "24B29302WE065552J
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
The order for the item was placed on 6/30/2026. It was due to arrive at my address on 7/08/2026. I still had not received the item by 07/16/2026 so I called Gift Express customer service, however, after several minutes on hold, the call was disconnected. I called back & was able to speak with a representative who proceeded to inform me that the item had been "lost" in transit. I still have not received the item. I was offered a percentage off my next purchase with Gift Express. After waiting almost a month for the current purchase/item, I will not be purchasing anything else from Gift Express.
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time; however, it appears to have been delayed due to a transit issue with DHL. To avoid any further delay, we have changed the shipping carrier and reshipped your order via UPS.
Your new UPS tracking number is: ______ 1Z1B0V740334920762
Estimated delivery
July 22 between 11:00 A.M. - 3:00 P.M.
You may track your shipment using the new tracking number. Please allow up to 24 hours for the tracking information to become available and update.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
I would give 5 star but your shipping charges are ridiculous. If you look at my profile you can see my order history and amount I've spent, free shipping should be rewarded to return clients.
Reply from GiftExpress2026-07-22
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations.
Thank you for your feedback and for being a valued returning customer. We truly appreciate your continued support.
Our shipping policy is the same for all customers: FREE U.S. shipping is available on orders with a product total of $59.95 or more (excluding shipping and other charges). For orders below that amount, a $7.95 shipping fee applies.
We appreciate your loyalty and will certainly share your suggestion about offering additional shipping rewards for returning customers with our team. Thank you again for your support and for taking the time to share your feedback.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161
D
David · 2 reviews · Verified · Experienced 2026-06-02 ·
★★★★★
Great service
Great service , price, order
Reply from GiftExpress2026-07-20
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Been a Very Satisfied Customer for Years Now! Love yall!
Reply from GiftExpress2026-07-20
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
Overall good experience will purchase again, soon.
Reply from GiftExpress2026-07-20
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
My package was here on time and it was well packed will order again
Reply from GiftExpress2026-07-20
Dear Valued Customer,
Thank you for taking the time to share your positive feedback with us.
We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences.
Once again, thank you for your trust and support. We look forward to serving you again in the near future.
Warm regards,
Giftexpress.com
Customer Support Team
📞 1844-800-6161
