我的订单花了 3 周时间和 2 个追踪号码才送达。
你在货物应该到达后等了将近一周才重新发货,我被告知要再等 48 小时,至少 3 次。当我告诉客户服务代表我正在查找我的订单号时,客户服务代表听起来像是在开车,然后挂断了我的电话。您应该记录您的客户服务电话,如果您这样做,我打赌与我打交道的代表将被解雇。您需要更好的客户服务和更好的运输承运商。
GiftExpress 回复2026-07-28Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement.
We would like to inform you that your order was shipped on time. However, due to an unexpected transit issue with DHL, the shipment was delayed. To avoid any further delay, we changed the shipping carrier and reshipped your order via UPS.
We are pleased to inform you that your order was successfully delivered using the new UPS tracking number.
We understand that the delay and the overall experience were frustrating, and we sincerely regret the inconvenience caused. We also appreciate your feedback regarding our customer service. Your comments have been shared with our management team for review, as we are committed to improving both our customer support and shipping experience.
If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Kind regards,
Giftexpress.com
Customer Support Team
📞 1-844-800-6161