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美丽与健康

GiftExpress

201 条评价

3.9201 条评价
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关于 GiftExpress

数据更新
网站
giftexpress.com
分类
美丽与健康
所在地
United States · Edison
状态
待认证
近 12 个月
201 条评价
差评回复率
98%(50/51 条)
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GiftExpress靠谱吗?

GiftExpress(giftexpress.com)在 OK.one 的综合评分为 3.9 分(满分 5 分),基于本站收录的 201 条用户评价,属于美丽与健康分类,口碑一般。22% 的评价为 1 星,差评比例偏高;商家回复了 98% 的差评。数据最后更新于 2026-08-10。

用户怎么说

非常失望!

我订购了 3 种润肤露,但从未收到。 当我打电话给 Gift Express 告知他们时,他们查找了我的订单并说它在运输途中丢失了,他们会重新发送我的订单。 我从未收到他们拒绝订单并再次打电话的确认。我说我想取消订单,他们说退款会在2天内发放。 我从未收到退款,现在由我的信用卡公司处理。

GiftExpress 回复2026-07-28

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as your feedback helps us identify areas for improvement. After reviewing your order, we found that your package was unfortunately lost or damaged during transit. To resolve this matter, we have processed a refund of $72.98 for the missing package. Transaction ID: 7WE27520A6155225N Please allow a few business days for the refund to reflect in your account, depending on your payment provider. If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding and patience. Kind regards, Giftexpress.com Customer Support Team 📞 1-844-800-6161

可怕的

客服电话是假的

GiftExpress 回复2026-07-28

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement. We are sorry to hear that you had difficulty reaching our Customer Support team. Our customer service number, 1-844-800-6161 (EST). If you were unable to connect, we sincerely apologize and kindly ask that you try calling again. You may also contact us by email at [email protected] (mailto:[email protected]), and we will be happy to assist you as quickly as possible. Thank you for your understanding and patience. Kind regards, Giftexpress.com Customer Support Team 📞 1-844-800-6161

GiftExpress 很有趣,但客户不好。服务

我想分享我在 Whatnot 上使用 GiftExpress 的经验,以便其他人可以做出明智的决定。 首先,我要说的是,他们出售大量的香水和古龙水,如果您有耐心并遵守纪律,您确实可以找到划算的交易。只是要小心,不要陷入竞价的兴奋之中,因为人们很容易超支。 不幸的是,我在他们的客户服务方面的经历一直充满挑战并且处理得不专业。 早在4月18日,我就无意中出价并立即要求取消。我完全理解卖家不需要取消购买,并且他们的展示说明明确表明他们不提供取消或退款。所以,虽然我很失望,但我接受了它,因为这是我的错误。然而,这确实让我觉得客户忠诚度没有受到重视,所以我将业务扩展到其他香水销售商。 快进到 7 月 21 日。我碰巧观看了一场 GE 节目,主持人与他们的团队不同,他看起来很愉快。我要求看一款香水,出价,买了它,一切看起来都很好。 几天后,我注意到我的信用卡上出现了一笔陌生的费用,因为我从未听说过这种香水,也没有购买过。当我打开收据时,没有附上视频收据,这让我更加困惑,因为这很可疑。 我发送了这条消息: “我正在查看我的收据,发现您向我收取了 17.65 美元的费用,但我没有购买。当我查看收据时,没有视频收据。我什至不明白这可能是什么香水。您能帮我弄清楚这是怎么回事吗?” 我还补充说,根据之前的经验,他们有可能失去我这个客户。回想起来,我可能应该省略最后一句话。 在产品发货之前,我们已提请他们注意此通信,以便他们可以毫无问题地取消。 这是我收到的回复: “您购买了视频列表,这意味着您没有购买它是什么意思? 请不要向我的客户服务团队发送废话。 被封锁。 转向” 被封锁!真的,为了什么?这个反应比 17.65 美元的收费更令人失望。当企业与客户进行交易时遇到任何问题,无论是谁的错,在现实世界中,企业通常会尝试与客户合作。我从来没有听说过哪个商家告诉顾客被屏蔽了!如果客户甚至无法引起您的注意,您如何能够经营一家企业呢? 17.65 美元甚至不是问题,主要是本金。我没有购买这款香水,也不想要它。我在发货前取消了它。这并不意味着成为一个问题,并且可以挽救我们之间的关系。但他们的处理方式却把一切都颠倒了,创造了一些不需要创造的东西。 无论这笔费用是由于意外出价、误解还是应用程序问题造成的,该商品尚未发货。一次简单的交谈、调查或取消的成本非常低,而且很可能保留客户的信任。 相反,我被阻止了。看来那些自称为“大佬”的人更喜欢像小“小猫”一样经营自己的生意。 每个人的体验可能不同,但我相信良好的客户服务是通过企业处理问题的方式来衡量的,而不是一切顺利。我也相信这是做生意最重要的部分!对我来说,这就是提供服务和出于贪婪而没有良心地做工作之间的区别。 如果您在那里购物,请注意,如果您不小心出价或对购买有任何困惑,您可能无法获得您期望的客户服务水平。希望你的经历比我的更好。

GiftExpress 回复2026-07-30

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously as they help us identify areas for improvement. If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding and patience. Kind regards, Giftexpress.com Customer Support Team 📞 1-844-800-6161

被盗版产品诈骗。

你好, 我已收到上面列出的物品...... 我对被盗版产品欺骗感到非常非常失望和非常恼火。 我只打开了3个盒子中的一个,用了4天。 喷上之后,香味很淡,可以持续10分钟。 我今年 74 岁,从 21 岁起就开始使用 Calvin Klein Obsession 男士版。 这绝对不是; Calvin Klein 对男士的痴迷,这是一些让我恼火的山寨产品。那么,事情将会这样发展...... 您将在第一时间向我全额退款至我的付款帐户。 然后,如果您发送预付费退货标签,我会将其邮寄给您。 (如果你不想做标签,我就把这个东西扔掉) 如果您未能全额退款,我会将产品交给德克萨斯州总检察长,让您认定为假冒产品。 他们正在寻找像您这样的业务... 菲利普·米涅拉 第三名。 附:我已向您的客户服务部门发送电子邮件,但根本没有回复... 此问题不会自行消失,建议您与我联系并进行修改。 2026 年 7 月 7 日星期二上午 11:41 Gift Express 礼品快递 致电 +1 732-983-4332、+1 844-800-6161 邮件 女士香水 |男士香水 |香水礼品套装 |新品上市 |畅销书 菲利普·米格内拉, 感谢您从 Gift Express 订购。您可以登录您的帐户查看订单状态。如果您对订单有疑问,可以通过 Gift Express 向我们发送电子邮件或致电 1.844.800.6161。我们的工作时间为周一至周五上午 10:00 至下午 6:00。美国东部时间。 您的发货确认如下。再次感谢您的惠顾。 您的订单#602770的货件#443586您好,

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our apologies for any inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement. We would like to assure you that all of our products are authentic, brand new, and fresh. We source our fragrances directly from manufacturers or their authorized distributors to ensure the highest quality. However, if you are not completely satisfied with your purchase, you are welcome to return the product for a full refund. We have already emailed you a prepaid return label for your convenience. Please use the provided label to return the item. If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding and patience. Kind regards, Giftexpress.com Customer Support Team 📞 1-844-800-6161

很棒的选择和价格

很棒的选择和价格。快速运输

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences. Once again, thank you for your trust and support. We look forward to serving you again in the near future. Warm regards, Giftexpress.com Customer Support Team 📞 1844-800-6161

交货时间太长而且…

交货时间太长,关于延误的沟通也不好。不然我就很满足了

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the delay in delivery. After reviewing your order, we confirmed that it was shipped on time from our warehouse. Unfortunately, the delay occurred while the package was in transit with the shipping carrier, which was beyond our control. We truly appreciate your understanding and are pleased to know that, despite the delay, you were satisfied with your overall experience. Your feedback is valuable to us and helps us improve our communication and service. If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you even better in the future. Thank you for your patience and understanding. Kind regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

只是花了很长时间才拿到我购买的东西......

我花了很长时间才收到购买的商品,本来应该是 5 到 7 个工作日,但实际上已经超过 2 周了。

GiftExpress 回复2026-07-28

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the delay in the delivery of your order. We understand how frustrating it can be when a shipment takes longer than the expected delivery timeframe. After reviewing your order, we confirmed that it was shipped on time from our warehouse. We found that the original package was unfortunately lost in transit. As soon as we became aware of the issue, we promptly arranged a replacement shipment to ensure you received your order as quickly as possible. We truly appreciate your patience and understanding. Your feedback is valuable to us and helps us improve our communication and shipping experience to better serve our customers in the future. If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding and patience. Kind regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

当我被告知时收到了

当我被告知时就收到了。盒子没有被压碎。价格不错。

GiftExpress 回复2026-07-28

Dear Customer,  Thank you so much for leaving us such a wonderful review! We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special. Thanks again, and we look forward to welcoming you back soon! Thanks & Regards, Giftexpress.com 1844-800-6161

我收到了我的产品,我不喜欢它......

我收到了我的产品,我喜欢它,没有破损,味道鲜美,正是我想要的,尽管比我想象的晚了一点。没什么大不了的,所以我不得不再等一会儿。

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you received your order in perfect condition and that you love the fragrance. It means a great deal to us to know that the product met your expectations and was exactly what you were looking for. We also appreciate your patience regarding the slight delivery delay. I appreciate your understanding—we're glad the wait was worthwhile. Your kind words motivate our team to continue providing quality products and excellent customer service. We truly appreciate your trust and support. We look forward to serving you again in the near future. Warm regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

我找到了我想要的物品

我能够以优惠的价格找到我想要的物品。 花了很长时间才到达。

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in the delivery of your order. We are pleased to hear that you were able to find the items you wanted at a great price. However, we understand your disappointment with the longer-than-expected delivery time. After reviewing your order, we confirmed that it was shipped on time from our warehouse. Unfortunately, the delay occurred while your package was in transit with the shipping carrier, which was beyond our control. We truly appreciate your patience and are delighted to know that you were satisfied with our product selection and pricing. Your feedback is valuable to us and helps us continue improving our service. Thank you once again for your trust and support. We look forward to serving you again in the near future. Warm regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

我喜欢我的新香水

我喜欢我的新香水。这是一次非常积极的经历。

GiftExpress 回复2026-07-26

Dear Customer,  Thank you so much for leaving us such a wonderful review! We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special. Thanks again, and we look forward to welcoming you back soon! Thanks & Regards, Giftexpress.com 1844-800-6161

花了一段时间才到达这里

花了一段时间才到达这里,但我很高兴

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We appreciate your patience and are delighted to hear that you were happy with your purchase. We sincerely apologize that your order took longer than expected to arrive. Your satisfaction is very important to us, and we truly appreciate your understanding. Feedback like yours encourages us to continue improving our shipping experience while maintaining the quality and value our customers expect. Once again, thank you for your trust and support. We look forward to serving you again in the near future. Warm regards, Giftexpress.com Customer Support Team 📞 1844-800-6161

干得好

工作很棒而且速度很快

GiftExpress 回复2026-07-26

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences. Once again, thank you for your trust and support. We look forward to serving you again in the near future. Warm regards, Giftexpress.com Customer Support Team 📞 1844-800-6161

我对此有过一次可怕的经历……

我在这家香水店经历了一次糟糕的经历。我20多天前下了订单,每次联系他们,他们都说“48小时内发货”。二十多天过去了,我的订单还没有离开他们的仓库。他们不断做出不兑现的承诺,他们的客户服务只不过是借口和拖延。我不建议从他们那里购买。如果他们无法完成订单,他们应该诚实,而不是浪费客户的时间。

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. We understand how frustrating it must have been to experience repeated delays and not receive the timely updates you expected. After reviewing your order, we found that the original package was unfortunately lost in transit. As soon as we became aware of the issue, we promptly arranged a replacement shipment to ensure you receive your order as quickly as possible. Reshipment Tracking: https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZCK41950307273106/trackdetails We regret the inconvenience and frustration this situation has caused. Your feedback is extremely valuable to us and helps us improve our communication and shipping processes to provide a better experience for all of our customers. If you have any additional comments, concerns, or questions, please feel free to contact us at [email protected] or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your patience and understanding. Kind regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

很棒的购买!

很棒的购买。价格和运输都很棒。一切都完好无损,闻起来很香。我会回来的。

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with Giftexpress.com. Ensuring the highest level of customer satisfaction is at the core of what we do, and your kind words are truly appreciated. Such feedback motivates our team to continue delivering exceptional service and memorable experiences. Once again, thank you for your trust and support. We look forward to serving you again in the near future. Warm regards, Giftexpress.com Customer Support Team 📞 1844-800-6161

价格非常好

非常好的价格。正品产品,品种齐全,运输快捷。我很高兴

GiftExpress 回复2026-07-26

Dear Customer,  Thank you so much for leaving us such a wonderful review! We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special. Thanks again, and we look forward to welcoming you back soon! Thanks & Regards, Giftexpress.com 1844-800-6161

我以前大约 3 天内收到订单...

我过去大约需要 3 到 7 天才能收到订单,这次是 2 周,但我仍然没有收到任何东西,也无法跟踪它,所以您必须重新发送我的订单。我花了很多时间订购了它,因为它是生日礼物,但我三振了。

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. This was an uncommon occurrence, and we take your concerns seriously, as they help us identify areas for improvement. We understand how disappointing it must have been when your order did not arrive in time for the birthday gift, especially since you placed your order well in advance. After reviewing your order, we found that the original package was unfortunately lost in transit. As soon as we became aware of the issue, we promptly arranged a replacement shipment to ensure you received your order as quickly as possible. We regret the inconvenience this caused and understand your frustration, particularly since you were unable to track the original package and it affected your gift plans. Your feedback is invaluable and helps us improve our communication and shipping experience. If you have any additional comments, concerns, or suggestions, please feel free to contact us at [email protected] (mailto:[email protected]) or call us at 1-844-800-6161. Your satisfaction is very important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your patience and understanding. Kind regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

礼品快递有一些最好的……

礼品快递拥有一些价格最优惠、品质快速的男士古龙水。客户服务很棒。我只遇到过订单事件。他们立即解决了我的问题。如果我没记错的话,甚至还通过电话联系过我。我已经从这家公司订购了很多次,因为他们的服务和价格都很好。

GiftExpress 回复2026-07-26

Dear Customer,  Thank you so much for leaving us such a wonderful review! We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special. Thanks again, and we look forward to welcoming you back soon! Thanks & Regards, Giftexpress.com 1844-800-6161

一个糟糕的开始,但美好的结局。

我对这项服务不满意,因为当交货日期过去时,我不得不打电话然后发送电子邮件才发现有延误。每次我点击轨道包时,它都会在途中不断闪烁。我要求通过电子邮件通知我任何问题或延误。我终于收到通知说我的包裹在运输过程中丢失了。包裹在收到电子邮件的当天就到了,这让我很高兴。 我对这些产品很满意,因为价格非常合理,而且是我最喜欢的香水之一。

GiftExpress 回复2026-07-27

Dear Valued Customer, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the delayed delivery and the lack of timely updates regarding your shipment.  We also apologize for the confusion caused by the notification indicating that your package was lost when it was actually delivered the same day. Your comments are extremely valuable to us and help us identify areas where we need to improve our communication and shipping experience. We are, however, pleased to hear that you were happy with the products you received and that you found our prices to be reasonable. It means a great deal to us that you were able to receive one of your favorite fragrances. Thank you again for your patience, understanding, and valuable feedback. We truly appreciate your business and look forward to providing you with a smoother experience on your next order. Warm regards, GiftExpress.com Customer Support Team 📞 1-844-800-6161

很棒的公司和优质的服务……

很棒的公司和优质的服务10/10!非常实惠和正宗的古龙水和香水我强烈推荐与这家公司做生意,这是我第三次与这家公司购买,我对那里的服务和质量非常满意

GiftExpress 回复2026-07-26

Dear Customer,  Thank you so much for leaving us such a wonderful review! We’re thrilled to hear that you loved your experience. Our team works hard every day to prioritise customer satisfaction, and your kind words are truly rewarding. Your feedback reaffirms the effort we put into making every visit special. Thanks again, and we look forward to welcoming you back soon! Thanks & Regards, Giftexpress.com 1844-800-6161