Giftsur

Customer service !!!!!

Crystal Goffena美国 · 写过 1 条评价 · 体验于 2025-11-17 · 发表于 2025-11-30

Do NOT order from this company

Do NOT order from this company! I got my package and even though I ordered a Washington Capitals advent calendar and they sent me a Colorado Avalanche. I reached out to customer service to sena this back and they informed me the warehouse said they didnt have any Capitals ones so instead of canceling they iust sent me a random one. Thats not OK. Then I said I will send this back and thev can refund. To which they also refused because they saio they can't afford it. They are scammed anc thieves and now I have to report it with my bank and file a fraud report. I will get my money back but its ridiculous to make someone go through this especially at Christmas time. I guess to also be petty I will send this the team lawyers anyway simce this is not licensed merchandise and they are profiting off of counterfeiting. DO NOT BUY FROM THESE PEOPLE. They emailed after this review and said they would refund if I removed it. No refund was received so I put it back.

A pleasure doing business & advising…

A pleasure doing business & advising about my order which will take longer than I could wait & crediting my credit card...Complete attention to this matter was a joy to do business...

They were very prompt & helpful with…

They were very prompt & helpful with answering my questions!

It was great

Jennifer Degarmo美国 · 写过 1 条评价 · 体验于 2025-11-03 · 发表于 2025-11-28

The product was cheap

The product was cheap. Don’t waste your money. After some back and forth I finally got a full refund. They kept trying to only give me a partial refund.

Received wrong item, but was refunded

I was sent a different advent calendar than I ordered, however the company was quick to send a refund.

Great service

She listened

She listened! Gave me assistance in a refund.

Great product and customer service

Nice product! This will make an excellent Christmas gift! Charlotte provided helpful and attentive customer service!

kaonohiokala美国 · 写过 1 条评价 · 体验于 2025-10-01 · 发表于 2025-11-26

Received the incorrect item

Received the incorrect item, but got a refund after some email correspondence.

Veronica美国 · 写过 2 条评价 · 体验于 2025-11-03 · 发表于 2025-11-26

The order came in faster than expected

The order came in faster than expected. I actually received the wrong item, however, the customer service department responded to my issue right away and took care of the issue.

Great product

I received my glasses in great condition and timely delivery Thank you.

Great customer service

Great customer service! Needed a refund on my order it was going to be delivered too late . Had no issues with them about this.

University of Ky. Anniversary Christmas Ornament

I ordered a UNIVERSITY OF KENTUCKY 144th Anniversary Christmas Ornament Bell. From giftsur.com on October 30,2025 at 14:15 EDT. My order was confirmed. Amount 26.98 Order# gifs58558. As of today Nov 25,2025 I have not received any update on shipping or delivery. My name is Linda Wolford 105 Four Seasons Drive. Cox’s Creek,Ky. 40013. Please help me find out about my order. My attorney will file a suit as Giftsur.com if I don’t hear from this company by Nov 30,2025.

I had a good experience with ordering…

I had a good experience with ordering and the emails they sent

SCAM Company

Paid; item never even shipped! SCAM COMPANY!!! DO NOT ORDER ANYTHING FROM THEM......YOU'LL JUST LOSE YOUR MONEY!!! The positive reviews are FAKE AI, generated by this SCAM Company!

Excellent Customer Service

The customer service I received was excellent. The seller responded to my concerns in a timely manner. He listened to me and made sure I was happy with my transaction.

Thanks for everything

Thanks for everything. Cancelled my order with no issues. I appreciate it!

Highly recommend

At first it was complicated but through communication and understanding I got my product and I can’t wait to share it !! Recommend before the holidays for some gifts&stocking stuffers !