Don't buy from this company
On Sept 20, 26 I ordered 3 items which totaled and gift sur already has my money since 9/30/26 for $65.96. Have not received any of the 3 items. I think I was scammed.
About Giftsur
Data updated- Website
- giftsur.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 285 reviews
- Replies to negative
- 0% (0/90)
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Is Giftsur legit?
Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication. Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered 3 cat advent calendars
I ordered 3 cat advent calendars, which the ad indicated was 3D cat ornaments, and the size was close to a palm long. I paid $55.10 The ornaments are 2D, barely and inch in size, and LOOKS NOTHING LIKE THE ADVERTISING. I emailed them, and they offered me a $9 refund, if I returned the ornaments to China. The shipping was going to cost $71.00. I contacted them 3 times more, and have reported the cost to my credit card company.
I have not received my flag yet
I have not received my flag yet. It was ordered more than a month ago and I asked about the problem. I was satisfied with the their solution in reordering my flag and sending me anew one but I have yet to receive that one and it has been about two weeks or more. Thank you Richard Frosch.
If I could give them zero stars
If I could give them zero stars, I would! August 3rd 2026, I ordered the sea glass garden gnome advent calendar for my sister as a birthday gift. As of September 29, 2026, I still haven't received anything. Upon checking, I found that 1) it was supposedly sent to my street address in another city and zip code, and 2) it was supposedly left with someone at a reception desk. I live in a single family house! They keep telling me the address is correct and I need to check with my neighbors! I paid for this item via my personal bank account debit card.
Beautiful Bracelet
I ordered and received a beautiful bracelet for my daughter. However, when it arrived the box was bent in a way that it could not be closed properly. I emailed the people that I ordered it from and got an immediate response from them telling me that they are sending me a brand new box. I was very impressed with their service.
Charlotte was quick with all her…
Charlotte was quick with all her responses and a quick resolution and was also very polite as well Bric Mahlum
Wrong item
Giftsur was extremely helpful taking care if my problem, which was relieving the wrong item. I will now be shipped the correct item. Thank you so much!
If I could give giftsur.com zero stars…
If I could give giftsur.com zero stars I would. I ordered a cup from them and a couple of the letters were messed up and the word stadium was misspelled and after I asked for a refund they said they wouldn’t give me a full refund. I would leave a picture of how bad it was but there’s not an option on here to add a picture.
I received an ornament broken in…
I received an ornament broken in shipping and was sent out a replacement quickly! Love the quality of the broken one so I know I will love the replacement. Thank you Kim Bailey
A site to absolutely avoid
The first problem was that my order was lost in transit. Giftsur sent a second item. Impossible to really track as they use Track17, which I consider to be a useless tracking system. Finally received the item and it was nothing like what was expected. The picture shows what appears to be a hill with the cross of Jesus on it and his burial chamber carved into it. What I received was a piece of cardboard, about 3/16" thick, with a low resolution image on it. This wasn't even worth $5 much less the $30 I paid. The customer service seemed to be quite good until I told them I wanted a refund. They are quite adamant about NOT giving a refund. A refund could be given if I returned the item using their shipping company which charges $20. Obviously, this is not practical. Here is the e-mail I received from them. "Dear buyer, Per our policy, we can only process a full refund after we receive the returned package. The return shipping fee shall be borne by you. This fee is charged by the logistics provider instead of us. Based on our experience, the return cost will be at least 20 USD. In order to solve it properly for you as soon as possible, I can offer you the following three solutions. You can choose either one： 1.We will apply for a 20% refund of your order amount as compensation for your poor shopping experience this time. 2.We will send you a free replacement of an equivalent product (you can choose a product on the website), and you do not need to return the product. 3.We'd like to offer you a 25% off coupon for your next purchase. I sincerely hope that you can accept one of the options to avoid the time cost and additional trouble caused by returns. Looking forward to your reply and thank you for your understanding and support. Best regards, luna Customer service center" Obviously, I will never be buying anything from this site again; thus, the offers they made are meaningless. BTW, the site is in China. They are registered at Alibaba Cloud Computing.
Don’t buy from them
Don’t buy from them. It’s China. I bought a 250th anniversary flag and they sent it to another address and kept telling me it was delivered. No refund nothing. No response after I told them the address they sent it to. USPS check it. They marked it wrong address. I told them the address and my address and no response.
Flag description was very disappointed with the flag I…
I was very disappointed with the flag I bought because it was advertised as double-sided. I always thought that meant that both sides of the flag could be read correctly. In this case the wording on one side is backwards. . Be careful that what you purchase is what it says it is.
Did not receive my order.
This place is a scam
This place is a scam. Ive never received my product and no one will get back to me . Half the emails they have to get a hold of" customer service "then dont even work. Be ware do not use this site.....
Definitely a bs company
I am going on 30 days and still no product. After reading reviews I can’t wait to see what I get. I’m going to chalk it up to a $50 loss. The last tracking info I received was in Chinese so can’t read it. They said I will get English once it arrives in America. “Dolly” had at least responded to inquiries, but I’m interested to see what this product looks like if I actually get it. I will keep you posted.
Site is a COMPLETE SCAM!!
Site is a COMPLETE SCAM!!! Do NOT order from here!!! All review that are 4-5 star are FAKE reviews!! They are a Chinese company that will keep giving you the run around that your package is "shipped" and "in transit" and "at customs" but then it will get HELD UP for weeks and customer service is literally no help!! If you want to order from here? Just save yourself the frustration and burn your money....
Sent the wrong item refused full refund
Sent the wrong item. Refused refund and tried the usual 15% then 25% trick as item is ordered was "sold out" Don't waste your time or money
Absolute scam
Absolute scam. Tried to order a gift for a family member and it was nothing like advertised. Don’t waste your time or money.
Compete and total scam
Compete and total scam. I ordered expensive NYs Jet Scotch glasses for Xmas 2025 and paid additional insurance and they never arrived. No one ever responded to my numerous emails and they marked order “fulfilled” and have bogus tracking. Avoid this scam.
I got scammed big time
I got scammed big time. Took a month to get here and was NOT what I ordered. You cant get a hold of them either. Im so pissed.
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