Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication.
Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
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After hearing nothing for 10 days after placing the order, I reached out and was surprised by the very quick response. It took another 2+ weeks to receive my order, and we were so disappointed with the glasses we received…very little resemblance to the images on the website. Instead of large, vivid detailed images, our glasses came with small almost clear stickers that weren’t even applied smoothly (bubbled and curled edges). I ordered 4 glasses for our city’s 4 professional sports teams, and one of the 4 wasn’t even one ordered. Don’t waste your time or money!
The advertised product is nothing like what I received. The product looked like a quality whiskey glass with a gold metal feature and a beautiful keepsake box. I received a cheap stemless wine glass and a glued on sticker that had bubbles in it. What a scam.
I had a terrific customer service experience. My NY Rangers glass arrived damaged. I had little hope of any recourse but I sent in a photo of the damaged glass, and I got a quick response. From that moment on, customer service rep Dolly offered a replacement, shipped it, informed me she shipped it and thanked me for my patience! I got a perfect replacement. Couldn’t be happier. Dolly was totally professional, kind, thoughtful and helpful! I got
Ordered gift for Christmas for my grandson.. ordered it dec 3rd. It is still not here... my own fault trusting anything from China. I have been ripped off several times. Only buying from USA.. They are a Scam....😡
Horrible experience. Ordered a whisky glass with a college emblem on it. The product I got was NOT the picture of the item ordered. Glass had a sticker that was printed on a regular printer and it was faded. I was unable to get the glass as a gift because it looked so bad. DO NOT ORDER FROM THIS COMPANY. They will not work with me on a refund. They are now telling me to send the glass back to China. I have sent them the pictures of the glass.
Fraud. This company is a scam. After waiting weeks past the Christmas delivery date, they sent a random and lesser valued product that I didn’t order or want. When I requested they send the item I ordered or a full refund, they offered me to keep the random item and a 20% discount on another product or a 25% refund on the item I ordered and didn’t receive. Seriously, a 25% refund for their mistake? When I told them it was still listed as available on their site, they said it just hadn’t been updated yet…a month later. I just did a charge back with my bank.
I was very disappointed in the quality . the whiskey glasses i ordered looked nice in the picture however when i received them in the mail it looked as if the plastic was just stuck on and I ordered a nice box for one and didnt receive it.
I ordered from an ad that popped up on Facebook for a Seahawk 50th Anniversary Whiskey Glass in commemorative box. The items arrived AFTER Christmas, there was no commemorative box and it was a stemless wine glass, not a whiskey glass. They would not take a return, offered me $10 for the boxes had to finally settle on a 20% discount + $10 for boxes and I had to keep the merchandise. Total purchase price was &72.+ and my refund was $28.00. I feel I have been scammed.
After spending over $200 for commemorative glasses. They were simply wine glasses with a sticker on a wine glass! The quality was horrible on the sticker I could have done this myself and saved over $200! The really sad part about it is I was supposed to have this before Christmas and they had ample enough time but simply could not produce and then what they did produce was trash! I will never recommend or go through this company again absolutely pathetic!
I ordered collegiate whiskey glasses, turned out after waiting 4 weeks to receive them, they were junk, the decal on them will peel right off, glasses are cheap. Really doesn’t look like what was advertised and I wonder if what they did was copyright infringement . I too suffered the “bargaining” for days to get a refund. No full refund or even a decent partial refund was offered. Flat out crap! Now I’m stuck with crap and received a measley 35% refund. Not worth it. Never again will I order off an ad on Meta platforms.
The ONLY reason, besides 0 not being an option, that I'm giving 1 star is for the various customer service reps (5 in total) who responded to my emails in a timely fashion. I ordered the team whiskey glasses as a Christmas gift. They arrived on January 8. The "whiskey" glass is actually a cheap (maybe $2-$5) stemless wine glass with a cheap sticker glued onto the glass. The sticker is crooked and already peeling/chipping off. The tissue paper the glasses came wrapped in is stuck all over the sticker because they wrapped the glass in tissue before the glue was dry. These are NOT "masterfully designed", as stated on the website. I was first offered a 15% refund. Then a 25% refund. Then a 30% refund and was told they'd offer no more than that. They said if I wanted a full refund I'd have to mail the glasses to an address in China. Once the glasses are received in China they'd then consider giving me a full refund if the glasses arrived in good shape. I thoroughly read the return policy before ordering and no where in the policy does it say that the customer has to pay to ship the item(s) to China before being "considered" for a full refund.
Can I give a negative 5 stars? First, item came 2 weeks later than advertised. Second, it’s not the item advertised. Third, it’s damaged with decal half pulled off even before taking it out of box. Even if it were the correct product it’s unusable. I would expect a full refund for this. Only if I pay to send this incorrect, defective item back at my cost will I get my money back. Really? So they can send it out to someone else ? On top of that, how can I trust that this company would not take the incorrect damaged product back and actually refund. If I did send back it would be mid February at the earliest that I would see money back! DO NOT ORDER FROM THIS COMPANY! I usually do a better job vetting companies. Shame on giftsur.com for sending out a product like this and having terrible customer service!
The glass I purchased claimed to come in a "collector's box". In reality, it was a thin cardboard box with Styrofoam cushioning. The box was in poor shape.
Additionally, the glass was very cheap looking and the stadium that was pictured was different and not even the correct football stadium. I will not use this company, again.
The item I purchased had some quality issues, I notified them with my concerns and they wanted to me to send them a picture, unfortunately the glass had fallen off the kitchen counter and I told them a picture was not possible, they told me no worries and offered me a 20% refund or select a different product unfortunately the item I had purchased was no longer available, so I selected a replacement and the item is being shipped to me, you just can’t ask for better customer satisfaction than that!
This company is a scam. They advertise high quality items with enhanced photos so they can secure good prices. I purchased a commemorative whiskey glass for $30. It arrived with a different shape and a decal that was wrinkled and crooked. I’ve been to China many times, this item would have cost under $5 in China. After complaining, they offered a 15% discount which I refused. They then offered 25% discount. Both offers allows them to make a nice profit. For a full refund, you must ship a $5 glass back to China and wait weeks for a refund. They clearly note you’re responsible for return costs to China.
Quite the scam model. Make 700% profit on customers who don’t complain and 400% profit on those that request a refund.
I’ve also noted 5 star reviews from people that ordered a commemorative whiskey glass. These certainly are company generated. No one could possibly be happy paying $30 for a cheap glass with a decal attached. I’ve seen better in truck stop shops.
This company does go the extra mile to ensure your receive your package. I was please with their quick response to my inquiry. The products are of high quality. Overall a great experience!
Stay away from this company. I ordered a 30th Anniversary Baltimore Ravens whiskey glass as a Christmas gift for my husband. This is NOT a whiskey glass. It’s barely larger than a shot glass. I could have lived with that. The dates were supposed to be 1996 to 2025. It came to me with the dates 1960 to 2025. This is not etched glass. They are stickers put on a glass. What a HUGE disappointment. They will be thrown in the trash.
Beware of this company. My purchase came from China, which to forever. After several weeks of not receiving the product, I contacted the company. They gave me tracking information that I was unable to use.
BUYER BEWARE!!!!
I gave this company 4 stars. My product was defected, after numerous emails back & forth I was refunded the price I paid-no shipping charges. I can say the person I emailed each time ALWAYS stayed in contact with me.
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