Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
Reviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication. Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
Auto-generated from all reviews of this business. For reference only.I want to make sure I give 5 stars to my service rep!!! Even though the product didn’t look exactly like what I was expecting - the customer service was wonderful. They were respectful, considerate and responsive. Their follow through along with multiple solution really gave me, the buyer, a choice of how I wanted to proceed. Thank you!!
I had a question with a glass I bought. Since it wasn't exactly what I thought it was they gave me a 25% discount and I kept the glass. Then they offered me a 10% discount in my next order! This company stands behind their products and aims to make their customers happy! Will definitely buy from them again!
Excellent customer service! Product is very high quality!!
Had problems with shipping but when I contacted them they handled it ASAP. Definitely would recommend them.
If I could give a negative number it would be the lowest number ever. The Whiskey Glass that I bought for my husband with his favorite team does not look like what is on the website. When I finally got it which was Dec.22 2025, after waiting for 2 months I cried all night long. This was not what I ordered the glass has stick ons which a 9yr old could do. Faded and horrible looking. I am so disgusted with this company I wished their was a way I could get my money back. Horrible products please stay away from ordering from this company they are based out of Korea if I read the package correctly. But it was the lies saying these are hand painted no there not their stickers. Stay away from this company.
It took sometime but all and all it was a good experience. Thank you for your customer support team.
Was a pleasure dealing with your representative. I emailed a question she responded right away . I emailed her back again and she got right back to me . Will definitely recommend your company Thank you Allyson
The item I wanted to purchase from this company was too popular to be delivered in time for the holidays. However, they responded to all my email messages to them promptly, kept me aware of the status and issued my refund as soon as I explained I could not wait any longer. I appreciate their cooperation and only wish we could have received the item. Thanks for excellent customer service.
I had concerns about my order when it arrived. I sent an email to Giftsur not really expecting to hear back from them. To my surprise, I received an email back from Charlotte with different options for me. I feel a company is only as good as their customer service and Giftsur has proven to me to be a trustworthy company.
Needed to cancel an order because it wouldn’t arrive in time for Christmas. Customer service was very responsive and offered multiple options to resolve the issue.
I ordered 2 whiskey glasses on November 20 but did not receive any confirmation email. I sent an email through their website on December 6 asking for an update. I sent screenshots of the transaction that came out of my bank account and what I ordered. The glasses arrived a day after I needed the gifts. These whiskey glasses are very disappointing. The quality is poor. I will never order from this site again. I could’ve ordered this through Amazon and received it faster and probably much cheaper.
Love the item I received. It is the perfect gift for my Red Sox fans and reasonably priced. Customer Service is outstanding. Highly recommend.
My products arrived before Christmas and were EXACTLY like they were featured on the site! I am happy to say that the skepticism I initially felt about ordering has been resolved. Good product and customer service. I’ll order again.
I'd give 0 stars if I could. Absolutely horrible. Disappointed person for an Advent calendar. Horrible quality, horrible service. And what was I offered for a refund? To send the product back to China at my expense or $35 in credit to their junk factory. No thanks! SCAMMERS - Beware!!!!
The company was quick at responding to my needs.
Placed order on 11/23/2025, contacted customer service on 12/04/2025 regarding status of order because I had received no updates. I was advised that the order had not shipped yet this company gave me excuse as to why order was not shipped. I asked 3+ times for my order to be cancelled and for a refund and each time a different representive responded with only offering 20% discount, and requesting that I give the representative a 5 star review before they would process a refund because cancelling and processing a refund would affect and hurt their personal rating. Gave very scamish vibes and I do NOT recommend ordering from this site.
Very helpful in preparing my refund and letting me know that order was out of stock at this time
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