Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
Reviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication. Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
Auto-generated from all reviews of this business. For reference only.Terrible quality. Stickers on the glass were crooked and peeling off already. I ordered whiskey glasses but got wine glasses. The product took forever (and multiple emails) to arrive. They only offered me more products or a 20% discount. Don’t order from this site.
The customer service rep was so kind and timely with their responses. Thank you!
The product took forever (and multiple emails) to arrive and the quality was horrible. Everything is already falling off the glass. Very disappointing.
I ordered some team bells on Oct. 30,2025 on you tube and never received them.
Charlotte wad very helpful and solved my issue quickly
Charlotte helped me a great deal to take care of my issue. Thanks so much!!
I wasn't going to receive the item on time, so I contacted the seller and received support quickly. They were helpful and listened to my request.
The gift I purchased was perfect.
Customer service resolved an issue with a quick response.
Jamie addressed the issue I had with glasses that I ordered that were engraved incorrect. Jamie promised to send me a two replacement glasses. I am submitting this positive review based on Jamie fulfilling the promise to replace the glasses I ordered.
Took a little while, but it got here in time for Christmas,
Zeo was outstanding throughout my whole process. I didn't realize it would be coming from overseas, so when it was later than I thought I reached out and she has kept me updated every few days. With it being a Christmas present for my boss I need it to be here. She is an asset to your company.
Customer service is great, good communication
I had a mixup with my mailing address and wasn't able to catch it in time before it shipped. Unfortunately I wasn't able to get my order before Christmas, but Heidi helped me by giving me a full refund. Dealing with her was easy and she took care to make sure I was satisfied. I would buy again.
The lady working with me getting my refund was excellent. She tried to help me still get the product but the situation was out of her hands! I would give her a 5 star rating! I was not happy that the place didn’t contact me in regards to the delay and problem regarding the ornaments! Also the whiskey glasses look nothing like the picture—didappointing
I bought the Buffalo Bills glass for my daughter, I'm hoping she will like it. I am disappointed that the collector gift box was not available but it is what it is.
I ordered Carolina Panther glasses. There was a delay but the customer service team took care if it. I received the glasses. They are very nice. The customer service rep also gave me a partial refund for the shipping issues. I would definitely order again.
The product was shipped and arrived quickly, and the packaging was exceptional. I am very happy with my purchase.
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