Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
Reviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication. Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
Auto-generated from all reviews of this business. For reference only.Jamie went above and beyond in satisfying my complaints….my order was slightly defective but still usable..after numerous corespondents we came to an agreeable conclusion… it’s nice to know that the customer service team was able to help us.
They were helpful and courteous in all areas of business. I highly recommend them.
Great customer service. Fixed the problem I had.
I had such prompt and very helpful service. The politeness and courtesy was so appreciated. Thank you
I was very pleased with my order as it looked exactly like the item displayed on the site. Also, the item was not damaged was packaged great to prevent breakage. This was my first time ordering from this company and I must say the experience was a great one. Kudos to this vendor/company. I will recommend to family and friends.
When I reached out in an email I was always answered quickly & professionally. My questions always answered and I was always given options to help with my issues. I will definitely shop with you again! Karen Ruiz
Customer service was great! Very helpful and quick replies
Very friendly and helpful. Even though my order had to be cancelled got my refund very quickly and painlessly. Would order again.
I ordered two different advent calendars. I received one, but got something different for the second one. I reached out and received great customer service. I received a choice of options, including a replacement order at no charge. I placed my order for a replacement calendar and it arrived perfectly on time. I really appreciate the friendly, prompt and helpful customer service.
I was kept informed of the purchase and delivery. Great service!
Amazing customer service and easy ordering platform. So many beautiful options to choose from. 100% recommend!
Charlotte was very helpful with what I needed to get a refund on my purchase. thank you so much for your help
The item I received was definitely not what was shown. I’ve been working several weeks with customer service rep Heidi trying to get this resolved. Shes has been extremely helpful with many details of the return /refund.
Due to unforseen problems? I needed a refund. They were honest and completely helpful. I received my refund plus a discount offer on my next purchase. Great company to work with.
Although the product was sold out my experience was fantastic as the service rep went out of there way to support me. Gary
Jamie was my main point of contact and keptebswst of where my delivery was as in the supply chain process. She also explained the craftsman shop that vent into the production of the item that I ordered. Lastly I think that her involvement made sure that I got my item in time for my friends birthday 🎁 ft.
I ordered something for xmas on the 1st of the month and I am trying to track the order, there is no way to do so. i also copied their help website which is help atgiftsur and there is no where to send an mail. I just want to find out if this is going to get here before Christmas
I placed an order for a set of glasses on their website. Took a month for the item to arrive. What I received was a childlike version of what was pictured I have requested a refund but have not heard back from the company
Awesome gifts and wonderful customer service ! You will be very satisfied!!
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