Giftsur

Diane HoudeUnited States · 1 review · Experienced 2025-12-06 · Posted 2025-12-06

They are very nice!

Absolute joke and rip off

These advent calendars are a complete joke…I purchased three of the them and so far, each one has empty compartments. Today is Day 6 and one calendar hasn’t had a single ornament in the compartments. Additionally, they are incredibly small and have incorrect replications of logos for the various universities represented. The only good thing is the recipients send me a video each day of them, opening their advent calendar, and we all laugh at the absurdity of the empty compartments and incorrect logos , mascots and icons.

Excellent customer service

I had an issue with my order and they quickly resolved it. I appreciate the customer service.

Barron BertelmannUnited States · 2 reviews · Experienced 2025-12-02 · Posted 2025-12-05

Satisfied Customer

Charlotte was very efficient on checking and following up on the items I ordered. The first order was lost in shipping. She then notified me by email that she had ordered a replacement and that it was already shipped. Yes it did take several weeks to receive it but her service and support was excellent. Thank You Charlotte for hard work and efficiency. Barron

joan offUnited States · 1 review · Experienced 2025-11-26 · Posted 2025-12-05

Charlotte was wonderful in trying to…

Charlotte was wonderful in trying to resolve my mixed up order. I was sent the wrong items - I ordered 12 items only 5 were correct. The picture showed. Three d figures and when they came they were flat pieces of plastic - all this wasn’t her fault but she tried her best to help me resolve the order. Charlotte was great - thank you

I ordered an ornament for Christmas in…

I ordered an ornament for Christmas in October, and received NOTHING!!!!! My account with giftsur.com says paid and shipped. Do NOT order from this place.

Received 2 wrong items

I ordered several items and received 2 completely wrong items. After contacting customer service, it was indicated that items I originally ordered were unavailable. I was given a refund for those items and I was also given a discount offer for future orders. I was not required to ship the incorrect items back.

steve deutscheUnited States · 1 review · Experienced 2025-12-03 · Posted 2025-12-04

Giftsur.com is absolutely a scam

I can’t believe I didn’t look into this company before I ordered from a link off IG! I know better… I really do! That said…. Giftsur.com is a total scam! On the website, they show a physical address in Laverne California….. doesn’t exist! It’s a typical Chinese scam factory. I ordered a buy 3 Oregon Ducks coins get the 4th for free. Took a bit over a month to make it to my house. Came from Korea via China. Only got 3 coins and not the 4th. Of the three I got, two were damaged so badly that they are trash…. So…. I only have 1. All contact with the “customer support” was no response. Even PayPal refused to help as it wasn’t a protected purchase due to scammy behavior. It was a tough lesson to learn…. But please believe the bad reviews!

Amazing customer service which is hard…

Amazing customer service which is hard to find these days. I recommend this company.

jharmermsn.comUnited States · 1 review · Experienced 2025-12-03 · Posted 2025-12-04

I contacted customer service about…

I contacted customer service about canceling my order. I received a quick response. Jamie and Charlotte were very nice and helpful.

I had an issue where the wrong item was delivered

I had an issue where the wrong item was sent and the customer service team took care of it. I received the correct item in a timely fashion.

Michelle CarrollUnited States · 1 review · Experienced 2025-12-03 · Posted 2025-12-03

Charlotte was very helpful and kind

I emailed with Charlotte and she was very professional and helpful at getting my full refund. I would definitely prefer to deal with Charlotte the next time I order and have any issues.

Cute thanks for the fun

Pleasant to work with

They were patient and communicates with me about by order for about a month. Unfortunately they were not able.to full my order but gave me a full refund. They were polite and friendly. I appreciated how they dealt with the situation.

My praise goes to Charlotte for helping…

My praise goes to Charlotte for helping me. I ordered these glasses in October for a birthday gift in November. When they didn't arrive in a timely fashion, and then they were out of stock, Charlotte put them on the fast track once they were available again.

Jamie Wilcox HassebroekUnited States · 2 reviews · Experienced 2025-12-01 · Posted 2025-12-02

TOTAL SCAM

TOTAL SCAM! I received an advent calendar but it has nothing in it as shown. DO NOT BUY!

Kimberley WheatUnited States · 1 review · Experienced 2025-11-19 · Posted 2025-12-02

Agent was very helpful when issuing me…

Agent was very helpful when issuing me a refund.

Jennifer DangeloUnited States · 1 review · Experienced 2025-11-20 · Posted 2025-12-02

Wonderful company

Wonderful company. Would highly recommend

Great customer care

The company was concerned about my order, as I had requested to receive by a certain date. I was given extra care when it seemed impossible to meet the deadline I had requested. They went the extra mile to get it done for me, which strengthened my trust for this company online.

Unique birthday gift

Thank you so much for the communication and attention to details with our Blackhawks glass wear. My son will be so excited to receive this for his 30th bday gift. I look forward to using your company again for the variety of other gift options. It was pleasure doing business with you.