Product was shipped quickly
Product was shipped quickly. Customer support has been great and in a timely manner.
About Giftsur
Data updated- Website
- giftsur.com
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 285 reviews
- Replies to negative
- 0% (0/90)
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Is Giftsur legit?
Giftsur (giftsur.com) has a 3.8 out of 5 rating on OK.one, based on 300 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Many consumers frequently praise the supportive staff and helpful team members for working hard and resolving issues efficiently and kindly. People note that customer service representatives are extremely polite, responsive, and genuinely dedicated to ensuring total satisfaction through attentive communication. Some reviewers were not happy with the products, noting that the items looked completely different from the advertised pictures or arrived very late. Consumers also mentioned significant delays in receiving their orders, alongside frustrating difficulties, unexpected changes, and complicated bargaining regarding refund requests. Buyers explained that items failed to match expectations and required lengthy follow-ups to resolve.
Auto-generated from all reviews of this business. For reference only.What people say
Great Customer Service
Although I did not receive the item I ordered, the customer service representatives Jamie and especially Charlotte went out of their way to arrange an acceptable substitute. The substitute item arrived in excellent condition, it was packed very well to prevent damage. This has been such a good experience with Giftsur, that I will happily recomment the company to others! Thank you!
I had great help from Charlotte in…
I had great help from Charlotte in getting a refund for my item when I received the incorrect item.
Nice product
Yes it was thank u very much
Good communicating and resolved my…
Good communicating and resolved my issue.
The wrong order was sent
The wrong order was sent, but after contacting the company I was finally issued a full credit, as the item I ordered was no longer available for purchase.
Total Scam!
Total Scam! Ordered two Advent calendars. One of the calendars was not what I ordered. Both calendars were not what was advertised and terrible quality. It also took over a month to get. I disputed the charge with my credit card company because they wouldn't give me a full refund. The product ships from China. The good reviews are clearly fake.
I was extremely satisfied with the Customer Service
I was extremely satisfied with the Customer Service I received when checking on my order. I always received a prompt reply keeping me updated with my order progress and shipping information. The item arrived sooner than expected and looked just like the photo. My son will love this Steelers glass.
Great communication and response time
Great communication and response time. Overall pleasant experience.
A Complete Scam
I ordered from Giftsur via FB. My card charge went to an operation named GENIAL LAVERNE CA. iT IS IMPOSSIBLE TO FIND WHERE THEY ARE OR WHAT THEY ARE ABOUT. The merchandise never arrived.
They made it right
I was frustrated with not receiving g my order and they worked with me and made it right and were very responsive.
Jamie was amazing!!!!
Jamie was amazing at resolving my issue. I will not hesitate to use this company again!
Scam site
Scam site. They will send the wrong item and only refund when you send it back to China. They sent wrong item even after asking for a refund when told the original item was out of stock BUYER BEWARE
I greatly appreciate the updates daily
I greatly appreciate the updates daily. My item was damaged in shipping and now it’s being replaced. Amazing customer service!! I would definitely order again..
What a bunch of crooks
What a bunch of crooks. I placed an order and after a certain amount of time I checked in. They provided me with a website and tracking order. NONE OF THE SITES WORKED! I'M REPORTING THEM FOR FRAUD.
The products were not something I was expecting
The products were not something I was recommended to trust. However, the customer service was easy enough to refund if needed. They were kind and quick, mine was named Zeo Jones.
Thank you Zoe!
Zoe was very helpful in refunding my order. I made a mistake and didn’t mean to order items. Thanks so much for your help.
Save your money
When I ordered, I was given a total that included "free shipping." What they failed to disclose is that the package would come with fraudulent postage and I would have to pay the required postage in order to get my order. Items were made of poor quality, and damaged. Save your money and shop elsewhere.
Jamie provided great customer service…
Jamie provided great customer service and assisted me to a resolution that we were both happy with.
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