Scott, Thank you for sharing your experience with us. While we always aim to provide the highest level of service, we're sorry to hear that we did not meet your expectations. We appreciate your feedback and the opportunity to do better.
Debra & Chris, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved and look forward to being there for you the next time you may need us!
S
Sam · 写过 10 条评价 · 已认证 · 体验于 2026-07-18 ·
★★★★★
优秀的客户服务...
与代表合作并制定了现金结算方案。 及时收到了我的支票。 优秀的客户服务。
First American Home Warranty 回复2026-07-23
Sam, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!
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Jonathan & Angela Anthony · 写过 1 条评价 · 已认证 · 体验于 2026-07-19 ·
★★★★★
沟通非常好
沟通非常顺利,我的暖通空调得到了及时修复
First American Home Warranty 回复2026-07-24
Jonathan & Angela, We sincerely appreciate your five-star rating and your continued trust in our services!
Rachael and Dewayne, We are so pleased to hear about your excellent experience with our technician. It's wonderful to know that our team provided such knowledgeable, timely, and thorough service, ensuring your AC unit is now performing better than ever. We're glad you chose us and look forward to being here when you need us again!
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CHARLES · 写过 4 条评价 · 已认证 · 体验于 2026-07-22 ·
★★★★★
我从你们那里得到的服务……
我从贵公司以及技术人员那里得到的服务充满了同情心、电话和担忧
First American Home Warranty 回复2026-07-22
Charles, Thank you for taking the time to write a review on your experience with our team!
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K. McCord · 写过 2 条评价 · 已认证 · 体验于 2026-07-22 ·
★★★★★
ACE 车库门公司准时到达......
ACE 车库门公司准时、彻底。 修理人愉快和
听听车库门有什么问题。 对服务很满意
和公司。
First American Home Warranty 回复2026-07-23
K. McCord, Thanks for letting us be part of keeping your home worry-free!
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Sean Dobbeck · 写过 1 条评价 · 体验于 2026-07-22 ·
★★★★★
绝对是最糟糕的之一!
绝对是我接触过的最糟糕的公司之一。 First American Home Warranty 更感兴趣的是收取您的保费,而不是兑现他们承诺的承保范围。当需要提出索赔时,突然出现了借口、漏洞或原因,导致即使应该涵盖维修,但维修却没有得到涵盖。
客户服务令人沮丧。我不得不一遍又一遍地打电话来获取最新消息或有任何进展。每次谈话都像是从头开始,似乎没有人有兴趣真正解决问题。原本简单的保修索赔变成了数小时的浪费时间和无休止的烦恼。
家庭保修应该让您安心,而不是制造更多压力。不幸的是,这正是第一美国家庭保修所提供的。我很遗憾购买了他们的保险,并强烈鼓励任何考虑他们的人去其他地方寻找。
First American Home Warranty 回复2026-07-23
Thank you for sharing your feedback. We sincerely apologize for the frustration and stress you experienced with your home warranty claim. We understand how important peace of mind is, and it's clear we fell short of delivering that for you. We show that you were able to connect with our team for further assistance and next steps. We appreciate your patience as we work to complete your service request as quickly as possible.
Armando, Thank you for bringing this to our attention. We show that your claim and request have been escalated with our team and is currently under review. We will be reaching out with an update as soon as possible.
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Gale and Marilyn Crosby · 写过 1 条评价 · 已认证 · 体验于 2026-07-19 ·
★★★★★
问题已解决到我们的...
问题已得到解决,令我们满意。承包商做得非常出色。
First American Home Warranty 回复2026-07-22
Gale and Marilyn, Thank you for rating us five stars!
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GEORGE · 写过 2 条评价 · 已认证 · 体验于 2026-07-17 ·
★★★★★
服务技师很棒!
First American Home Warranty 回复2026-07-22
George, Thank you for letting us know what a great job the team did while servicing your claim! We look forward to providing you great service in the future.
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JERRY E. DAVID · 写过 11 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
覆盖范围很好,但希望它有更高的…
覆盖范围很好,但希望每件物品(如电器)的最大限额更高,并且特殊品牌更容易使用任何供应商。我的厨房里装满了 Sub Zero 和 Wolf。
First American Home Warranty 回复2026-07-21
Jerry, Thank you for sharing your recent experience. We appreciate this feedback as it helps us to make changes where needed. We will continue to be here for you should you need us in the future.
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Sara Mitchell · 写过 1 条评价 · 体验于 2026-07-21 ·
★★★★★
我十多年来一直是第一美国航空的客户
我十多年来一直是 First American 的客户,并为 16 处房产投保。 最近他们的服务很糟糕。 我对他们提供的设备有疑问,我不得不与制造商打交道,因为他们拒绝这样做。 他们不想向承包商支付公平的劳动力,所以承包商就走开了,说“不包括在内”,尽管我从私营公司那里得到了需要维修(暖通空调)的报告。 认真考虑不再续签任何合同。
First American Home Warranty 回复2026-07-23
Sara, We are disappointed that this has been your experience with us. If you have not yet connected with someone on our team to review the reports you obtained, please reach out to us at 800-992-3400. We have also requested your claim number privately.
Update- Thank you for providing us with additional information to locate your claim. Unfortunately, we were unable to locate an HVAC claim with the information you provided. If you are still experiencing issues and in need of assistance, please provide us with the claim number and we can look into this further.
Jerome and Sherri, Thanks for letting us be part of keeping your home worry-free!
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JAMES · 写过 3 条评价 · 已认证 · 体验于 2026-07-19 ·
★★★★★
一切都很好,除了你……
一切都很好,除了必须有来自不同公司的两名不同的修理工。 除此之外,一切都很棒,我会推荐你们公司
First American Home Warranty 回复2026-07-20
James, Thank you for taking the time to share your comments here. It's awesome to know that you would recommend us. Don't forget to check out our referral program, where you can earn rewards. We will continue to be here for you should you need us in the future!
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Abby Olabode · 写过 6 条评价 · 已认证 · 体验于 2026-07-20 ·
★★★★★
他们准时接听我的电话并做出回应……
他们准时接听我的电话并回应我的要求
First American Home Warranty 回复2026-07-20
Abby, Thanks so much for taking the time to share your review with us!
Gloria, Thank you for sharing this feedback with us. Can you please provide us with your claim number so we can look into this further? We have requested this privately, please look out for this in your email.
Update- Thank you for providing us with additional information to locate your claim. We show that this has been escalated within our team and we will be reaching out with an update if we have not already.