First American Home Warranty (go.fahw.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
An inspector came out of for electrical issues and not only didn’t fix anything but put that the house needed more power. Therefore non of the electrical problems were fixed. I paid electrician to come out and he just updated some wires and cleaned out the electrical box. So disappointing
Prompt response and appointment. Servicemen were knowledgeable and efficient.
It is going on three weeks, and my a/c is still not fixed. I was worried about the vendor you selected when I looked at their reviews and thought surely this cannot be that bad - and now, after they waited several days to call me to schedule and then cancelled two separate appointments the day of, they then ordered the wrong part which took a few days and now have to wait longer for the part to come in and then need to reschedule. Meanwhile temps are at 100 daily. I emailed Customer Service at First American and asked for a different provider to be assigned with no response from First American. I went with First American for quality and reliability, but I am questioning that as this seems like you are ok going with sub-par vendors to repair presumably because they are a lower rare - but read the reviews - this company obviously is not up to standards. Do better!
My experience with this company was absolutely wonderful. The process of getting my AC worked on was very easy. There were no problems, no issues, and I have absolutely no complaints. If I could give more stars , I would.
Easy to file claim. Follow thru, follow up great. Confirmed issue would be covered 1st before filing. Work completely and vendor paid by warranty. Easy as it can be
STOP spamming me with junk mail!! I will NEVER pay for your services, so bug off.
On time with 30-minute arrival notice. Completed repair in timely manner.
Used their service for one year over five years ago and weekly I get deceiving scammy and spammy mail from them. It comes from a PO box with no name and says things like “urgent! Open immediately” or during tax season “important tax information inside!” Only to find that it’s just trying to get me to sign up again. I’ve called three times and asked to be removed from their mailing list and all three times I’ve been assured it happened and yet I still continue to receive it. I’m being harassed on a regular basis by this company with deceitful marketing scams
Adrian Galvez of Blue Tech Plumbing LLC was quick to respond, technically proficient, and very professional in all aspects. I would like to use them again for any future plumbing needs.
Overall horrible experience. The contractor “ Titan AC & Heating Inc” that FA assigned was rude, avoided my calls and damage my condenser unit. FA customer service is poor, they don’t listen to the question. They are very robotic. And Rihanna from accounting is rude and has an attitude. She said the it’s common practice for a contractor to cut your wires and leave them loose and your unit open and exposed, til this day my unit it’s still exposed. My kids can literally hurt them selves right now for the sloppy work done. And Rihana says that ok. It’s been 1 month with my AC and FA hasn’t done much to resolve it. Overall this request was the worst experience.
Earlier than expected and fast resolution.
It was on time,, pofessionl and fast
Technician arrived early, very knowledgeable and made the repair in minimal time. Great job.
He was thorough and showed and explained to me what was working and what the problem may have been.
First American left me without AC in Memphis in August for a month last summer. The service provider they sent kept lying and FAHW refused to assign someone else. When they finally did after a month, the new provider fixed it within 30 minutes. Now, it is not working again and they have assigned a service provider who does not answer the phone or have vm and has no website. Do they even exist? I called my local rep and reminded him about last year and he said he would get it reassigned immediately. Nope. Calling the 888 is beyond pointless.
Beware: The Customer Must Read The Entire Contract !!
A ball was dropped with a customer service rep before the contract was finallized by a different customer service rep.
You are sending AGO out to repair my ice maker which I have requested that I didn’t want to use the company, they are slow to repair my problem my appointment isn’t until 8/18.
201 reviews matching