First American Home Warranty

Quick response.

Service was good

Dryer element went out.

Thanks, everything went well, just took longer than expected,

Easy scheduling

Easy scheduling, quick service, efficient repair, sufficient follow up!

On time

On time. Diagnosed problem quickly, and replaced broken garbage disposal. Friendly, and helpful with maintanance advice.

Excellent Service

Very responsive to our needs. Our claim was handled in a timely manner and the problem resolved quickly. Very happy with the service we received!

Four visits and still no working refrigerator

Around a month ago, my refrigerator stopped cooling, so I opened a claim with First American Home Warranty. Over the next month, they sent four technicians. Two control boards and a relay were replaced, and after one contractor couldn't determine the problem and suggested the refrigerator likely needed to be replaced, First American reassigned the job to another contractor. The fourth technician still couldn't confirm the cause of the failure. He left the refrigerator partially disassembled after disconnecting several components, including the main control panel, without a confirmed diagnosis. A few days later, First American denied the claim under an exclusion for "beverage dispensers and related equipment." My original complaint was simple: the refrigerator would not cool. The denial doesn't explain how a beverage dispenser caused the refrigerator's loss of cooling, or why a control panel that operates core refrigerator functions like temperature control is being treated as excluded "beverage dispenser" equipment. After a month without a working refrigerator and four unsuccessful service visits, it feels like the company spent weeks trying to repair a covered refrigerator, couldn't determine the cause, and then denied the claim using an exclusion that doesn't appear to match the problem. Now I've wasted a month and incurred thousands of dollars of food expenses from eating out (since I have no fridge) and I still have no solution on the horizon.

Abraham came in found the problem

Abraham came in found the problem, and took care of it. He was on time, professional, knowledgeable, and kind.

Quick response

Quick response. Excellent service provider. Fast result.

My call was answered promptly

My call was answered promptly. The person helping me quickly set up my company to come out to do the work.And the Delta company is really good at making the repairs.

23 days with no AC it seems like it is…

23 days with no AC it seems like it is a constant battle between the contractors and First American and you’re just stuck in the middle waiting. I’ve been with them for years and I’ve never had this experience before.

Don’t waste your money

Don’t waste your money! This POS company refuses to replace my current 18 seere AC unit with anything but a bottom of the barrel 14 seere Payne unit. Adding insult to injury. The HVAC company they sent out has 1 star yelp and google reviews. They came out 3 times and screwed up each time. I would not let them near my home again. I am forced to take a cash out option of only $3,500 This is 25% of the cost of a new 18 seere unit. I am livid. They are thieves. Please don’t waste your money

They've been prompt in helping me with plumbing issues galore!

They've been prompt in helping me with a variety of plumbing issues, & saved me who knows how much money, time, & effort. Most of the people they've connected me with (not just plumbers) have been prompt, cordial, & very helpful.

Quick response time

Quick response time. professional

Technician explained everything…

Technician explained everything thoroughly slowly showed pictures did not have to ask questions was on time friendly knowledgeable

We had been without a washer that would…

We had been without a washer that would not complete our spin cycle. The technician Muzaffer Unaydullaev came onsite as scheduled and completed the required fix after listening to me explain the problem and his complete diagnosis of the washer. I most appreciated his professional approach and his concerns with what I had to say about the failed machine. Muzaffer really represent your business well and it should be noted that I would request his onsite service anytime if available. He also repaired the washer without having to return on another visit. He also demonstrated that our washer was fully operational. Thank you Muzaffer!

Mike showed up on time

Mike showed up on time and replaced my garbage disposal. Service with a smile

First American Contractors Can't Order Parts

I submitted a claim for a broken microwave/oven in June. The service tech diagnosed it as a bum controller and said he would order a replacement. Then texted to tell me that the part was in and scheduled an appointment to replace the part. The time came and went, no service tech showed up. Later texted to say the part was not in. About a month passed, still no part. Even though I could locate a parts supplier on line with the part in stock, the contractor used by First American can't seem to get it together to order the part. Submitted claim mid June. First American claims the part for the repair will be available mid- late August. Meanwhile, no microwave or oven.

Honesty and prompt response

My HVAC stopped cooling so I called FAHW contract…

My HVAC stopped cooling so I called First American Home Warranty with a claim. They charged me the $100 and sent an e-mail assigning Zen Air conditioning to investigate. After two days, Kevin arrived who was the worst representative for Zen Air, almost criminal. My partner and I are 82 and 83 year old seniors and we both feel Kevin's sales pitch was paramount to senior abuse. Upon arrival, he walked straight to the outside unit and put a gauge up to it and immediately started "you need a new air conditioner". "This is a 20 year old unit, there is no longer freon available for these old units". The unit was not running for two days prior. He stated, "we could put a couple of parts in it, that could make it run for a few weeks but will shut down again and you will be without air". He then went into the attic and took some phone photos. He then showed me coils that were totally covered with rust and mold and what looked like mud. He stated the drain pan was full of muddy water and would only rust through and leak into the house. He indicated that if he could get the unit to run for a short time, it would probably blow this l contaminate into the house causing a health hazard, and the unit will have to be fully replaced. We then went into the office and he described the cost and finance plan for a new total HVAC replacement, never mentioning repair again, or being an option. He was looking at his phone and tapping away and stated a total replacement that would be $13,289.00. I asked him how much "First American Home Warranty" covered and he stated "$1,800''. He then stated we would have to pay cash now up front before he could place an order for replacement. I asked for an invoice and he stated he only had his phone and that the office would send e-mail invoice later. We felt we had no choice and had already gone two days and nights in high 90's heat. My partner is on a pacemaker and I have a heart condition as well. We then felt we had no choice but to pay the quoted fee, unless we go additional days and nights in 98 degree heat without air. We both felt we were victims of Senior Abuse perpetrated by Kevin and Zen Air. I later checked BBB bureau and found that Zen Air lost their rating to 0 due to reviews stating Zen Air, performed the same "fraud" stunt with other previous BBB raters. Also checking their website later, I see that Zen Ain posted and depicted the logo of Bryant AC as the HVAC of choice for replacements and I got a Goodman brand. FAHW warranty company stated Zen Air reported only a repair and that I opted for a full replacement and that voided the warranty claim because they were not notified first, though the contract states full HVAC coverage if not repairable. Be asdvised that this is how FAHW plays the game and by sending Zen Air they are mutual co-conspirators in playing the claim denial game.