First American Home Warranty (go.fahw.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
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Will and Paul Dente Ellis美国 · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
Appreciate the willingness to select a…
Appreciate the willingness to select a vendor that has consistently delivered quality service over one that we had a negative experience with. Appreciate the verification of coverage and broad coverage options. Don’t love the automated service that you have to navigate through- keep getting caught in a loop of answering the same questions before needing to insist on a representative.
Reply from First American Home Warranty2026-08-03
Will and Paul, Thank you for taking a moment to share your experience with us!
I've had a problem with my A/C unit for more than 3 weeks, 2 different contractors came out and neither could fix the problem. I called home warranty and they told me they have to keep the 2nd contractor even though they don't respond. I need a new thermostat installed. I had to go outside the home warranty to finally get a new thermostat installed. What use is the Warranty company if they can't help. I recommend you don't purchase a contract with them. Customer service is the worst I've experienced.
Reply from First American Home Warranty2026-08-03
Deborah, Thank you for sharing your comments with us. We show that our team is working to complete your service request as quickly as possible. Please do not hesitate to reach out to us if any other questions come up.
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William William Menard and Sis美国 · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
My ac installer was amazing.
Reply from First American Home Warranty2026-08-03
William, Thanks so much for sharing your review. It's fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!
What made my experience great :
Being able to have a lively person like b Amber assigned to my case. When the contractor assigned is not responding or following thru on case it is a blessing that you have angels like Amber who assists me in bringing closure to my case.
Reply from First American Home Warranty2026-08-03
Sherry, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!
First American Home Warranty provided exceptional service. They effectively resolved issues and successfully installed the air conditioner during the heat wave. All parties maintained communication, including the subcontractor and First American Home Warranty, which regularly checked on the progress.
The installer and subcontractor displayed a high level of professionalism and efficiency, and they kept us informed about dates when we were available. The coverage offered was excellent.
Reply from First American Home Warranty2026-07-31
Anthony, Protecting your home is our top priority—thanks for trusting us with it!
Great customer service—from intake to job completion—a job well done. Christian, the technician from Winston Garage was exceptionally professional and friendly. Kudos.
Reply from First American Home Warranty2026-07-31
Janet, Protecting your home is our top priority—thanks for trusting us with it!
The problem with the A/C was handled and resolved promptly However I requested a report of what was done and have bot received this information which is very dis appointing.
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Lewis Singleton美国 · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Misleading Covered Item
I put in a claim for my pool heater, only to learn it's not covered. Under covered items it says, "Heating Units." However, I have a heat pump, which to me is a 'heating unit.' However, under not covered items they list 'Heat Pump.' Buyer beware. The language under what's covered may not be what it appears. I'll be shopping around for a different company.
Comfort Specialists were assigned. Communication was quick and easy. They came in and fixed the problem.
Reply from First American Home Warranty2026-07-31
Tara, We appreciate you taking the time to share your five-star review with us!
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James Dement美国 · 1 review · Experienced 2026-07-30 ·
★★★★★
I canceled my policy with them because…
I canceled my policy with them because they wouldn’t cover anything. I tried to have three separate issues taken care of, and I ended up having to pay out-of-pocket because they wouldn’t cover nothing. They keep sending me garbage mail trying to get me to come back, why would I pay a company for a warranty and still end up having to pay out-of-pocket for repairs. Would not recommend to anyone.
Reply from First American Home Warranty2026-07-31
James, Thank you for taking the time to share your comments. We strive to provide every customer with an excellent experience and are disappointed to learn that we fell short of your expectations. We appreciate your feedback and the opportunity to do better.
To anyone who is considering obtaining services from this company. Go with someone else, no matter what company. As long as it’s someone else. I was a customer for 25 years, ever since I bought my house. But over the past 5/6 years the customer service quality has greatly declined!!! They will charge you a fee every month and a service charge every time you file a claim. But will find any and every reason or excuse to NOT cover your claim. If they will do this to me, who’s been a customer for over 25 years. They will definitely provide a NEW customer with ZERO QUALITY SERVICE!!!!! Take your business elsewhere!
Reply from First American Home Warranty2026-08-03
Mauro, Thank you for sharing your experience with us. While we always aim to provide the highest level of service, we're sorry to hear that we did not meet your expectations. We appreciate your feedback and the opportunity to do better.
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Margaret E Barnett美国 · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
The person I spoke with and the…
The person I spoke with and the supervisor were fine , but it upset me when I thought I would be getting my reimbursement check and found out they claim they never received it.I know if they sent the correct address they should have gotten it. Now I am starting all over.
Reply from First American Home Warranty2026-07-31
Margaret, Thank you for your comments. We show that our team received the invoice you sent yesterday and is working to send the reimbursement check out to you. We hope the next time you may need us, you will give us another chance to meet your needs.
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Darryl and Rosa Combs美国 · 1 review · Verified · Experienced 2026-06-25 ·
★★★★★
The Service Technician was outstanding
The Service Technician showed up to our home and introduced himself. He came right in and was knowledgeable at his job, he knew the appliance and what was wrong and how to fix the problem after taken it apart. Not only that he answered all my questions thoroughly so I could understand them. Than he ordered the parts for the microwave and my washer machine. He said the parts will arrive in a week and right on time. The technician was organized and believe in caring for my home and requested a towel to put the microwave on so no scratches on my counter top and same for washing machine for water that might spill. I will recommend the technician and the company, that’s what makes a company great.
Thank you
Reply from First American Home Warranty2026-07-31
Darryl and Rosa, We are so pleased to hear about your positive experience with our service technician! It's wonderful to know that their knowledge, thoroughness, and care for your home made such a great impression. We're glad you chose us and look forward to being here when you need us again.
Wow. I never leave bad reviews but I have to this time. Our washing machine broke 3 weeks ago - long story short I’ve called first American 6 times, the technician twice. They keep lobbing responsibility back and forth for not ordering a new part yet (so it’s been 3 weeks and the part isn’t even on the way to our house yet!) I’ve tried to remain calm and polite but I have gotten yelled at by our case specialist, hung up on, lied to (one person from first American told me the part was definitely on its way) and denied any compensation for the miles I had to drive to do my laundry at someone else’s house. It’s been an absolute nightmare with no end in sight. They’ll probably comment on this and say, “we can’t find your case number” or whatever because once again, they don’t want to take accountability for their absolute incompetence. I paid $800 plus an $70 service fee for what exactly? Avoid them like the plague.
Reply from First American Home Warranty2026-08-03
Madeline, Thank you for sharing your feedback with us. We understand your concern regarding the delay in receiving the part and the communication issues you've encountered and will share this with our team. We show that there is an appointment scheduled for today. We appreciate your patience as we work to complete your service request as quickly as possible.
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Christian Swihart美国 · 1 review · Experienced 2026-07-29 ·
★★★★★
Terrible home warranty company promises…
Terrible home warranty company promises this never delivers that and been without a refrigerator now for five days and instead of just replacing the refrigerator they get like dillydally around the a service repair guy which took four days then told me like they didn’t want to pay the money to replace my refrigerator, but I’ve given them $45,000. They are a scam. Don’t use this company go to best home warranty and look for the best reviews for home warranty companies. They should all have five star reviews and they shouldn’t mess with anybody.
Reply from First American Home Warranty2026-08-03
Christian, Thank you for sharing your experience with us. We appreciate your patience as we work to resolve your claim and show that the parts needed for the repair have been ordered with an ETA of 8/13. We look forward to completing your service request as soon as possible.
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Michael and Sheri Yonker美国 · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Repair claim requested easily
I tried to use the app, but it didn’t recognize my address. I ended up calling and was able to open a claim quickly and easily. The rep was great!
Reply from First American Home Warranty2026-07-30
Michael and Sheri, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for.
