First American Home Warranty

Great service

Great service; they explained everything and came when they said they would.

First use of First American

This was the first time I used First American. The service was very good, The technical was on time and fixed my plumbing problem quickly.

If I could rate FAHM zero stars I would. No customer service or concern.

I am submitting a formal complaint regarding the handling of my air conditioning failure, which I first reported on June 22nd. Despite paying the diagnostic fee promptly and complying with all requirements, I have received no meaningful communication or resolution after more than five weeks. On June 22nd, I contacted First American Home Warranty (FAHW) to report that my air conditioning system had failed during an extreme heat wave. I paid the $95 diagnostic fee and was contacted three days later by the contractor FAHW selected. The contractor arrived in an unmarked vehicle with no visible identification or credentials. He stated that the outside condenser/compressor unit needed a capacitor, left to obtain one, and returned two hours later. After spending about an hour installing the new capacitor, he informed me that the capacitor was not the problem. He then stated that the condenser unit was seized and would need to be replaced, and that FAHW typically took two to three weeks to approve such replacements. He assured me he would follow up as soon as he knew next steps. Despite the urgency of the situation—extreme heat, difficulty sleeping, and two dogs who do not tolerate heat well—I received no communication from FAHW or the contractor for weeks. On July 13th, FAHW emailed saying I would be contacted within three days regarding my service request. By July 16th, no one had reached out. I called customer service on July 25th and was informed that they could not assist because they were not responsible for authorization decisions. When I asked for a supervisor, I was told none were available. The representative insisted I contact the contractor myself, even though my contract is with FAHW, not the contractor. After I refused, the representative contacted the contractor directly and told me an appointment would be scheduled for July 27th or 28th. As of today, July 30th, I have received no communication from the contractor or FAHW. The contractor assigned to me is based in Greeley, while my home is in Arvada. When I searched for the contractor online, I found no reviews or substantive information—only a listing that a company named Big A Heating and Air exists in Greeley. It has now been five and a half weeks since my initial request, and I still have no information about the status of my claim, no confirmation of next steps, and no cooling system in my home during severe heat. This lack of communication, accountability, and follow-through is unacceptable. My premium FAHW contract costs approximately $158 per month and is supposed to cover nearly all major home systems. In four years, I have only needed assistance twice, and both times I was assigned contractors far outside my local area with questionable credentials. The service I have received does not match the cost or the promises made by FAHW. I am requesting immediate clarification of my claim status, prompt reassignment to a qualified and verified local contractor, and expedited resolution of my air conditioning issue. Given the significant delay and lack of service, I also request consideration for reimbursement. At this time, based on my experience, I cannot recommend First American Home Warranty to anyone in Colorado. The prolonged delays, lack of communication, and questionable contractor assignments have caused unnecessary hardship and frustration.

They do what they say

They do what they say, promt response, quick service from local companies!

Worste company I have ever dealt with

Worste Company I have ever dealt with. 4 in home visits, 3 different contractors, the parts where located but one person can't move a Viking double oven by them selves. So instead of sending a two person crew, they send me a meager pittance of a check and tell me to hire someone else as they failed. So I try and get the last contractor to come back out, and American Home took back the parts, and no local repair businesses can find them. They didn't fix anything, punted after their contractors failed, then robbed me of the parts. Now I have to buy a new appliance, and go through the whole process of removal and installation. BTW, one of the ovens worked at the beginning, now neither work. This company is reprehensible! I would give them -5 stars!!!

a month with no HVAC July in south TN

Be aware - they require that you wait 48 hrs to get a call from their vendor to schedule a repair. Not for the actual appointment. A call to schedule. In our case the HVAC company did not call within this time frame. hey escalated to "emergency" status after 48 hrs then They made us wait 7 full days and they "approved" us to use an outside vendor. They received the required document, spoke to the HVAC Technician, said that they just needed the unit info to order replacement and now are saying that it has to be done through their vendor again. 24 hrs later no contact from this vendor. We are 28 days later in July in South Tennessee. I've been waiting for a call back from a manager since 7/3. Oh, and we had to pay a $95 a service fee to get their contractor to call us and then had to pay the outside vendor $165 for the service call which they are supposed to reimburse but have not yet. So we are without HVAC for a month at this point and have paid for a warranty and 2 service calls for our trouble. They just want to get your money and make you give up and fix it yourself. Buyer beware. Update: “response” from “highest response unit” provided through portal on Friday night: Friday, Jul 31, 2026 @ 6:51PM Dear Mrs. , Thank you for your message. We have completed our follow-up with your contractor and obtained the additional information needed to continue processing your claim. At this time, the claim remains under internal review and is pending the necessary approvals before authorization can be issued. In the interest of customer service and as a gesture of goodwill, First American is offering up to $150.00 in temporary relief while your claim remains under review. I understand the urgency of your situation and appreciate your patience. I will contact you as soon as the review is complete and an update is available. Kind Regards. No actual update. No timeframe to get response. They already had all the info from the contractor … 31 days and counting …. Buyer beware.

All was great

Fixed on first visit

Technitialn showed up on time and fixed the issue with no further visits required

Thank you for taking care of us for over 10 years.

Representative was very helpful and made me feel like a valuable customer. He didn't give me any hassle when I requested a replacement for our refrigerator that we have been waiting almost 5 months to get fixed. We have had at least 8 visits to our home by two different companies (placed two different service requests) and lost three fridge/freezer loads of food. Thank you for covering us for over 10 years. We look forward to hearing from you with instructions/payment on how to replace our fridge which is obviously not repairable.

American Home worked with me

American Home worked with me, on my oven break down, repairs could not be done, due to unavailability of parts. They decided to send me a check, to locate on my own, a new oven, which is what I did. I appreciate the support and professionalism that American Home provided, to settle my oven replacement claim. I have full confidence in American Home, they are there to support you with your claims' if your appliance cannot be repaired, they will replace it, with a new one, of equal value. American Home has a great staff to handle you claim, they excel in customer satisfaction, in my dealings with them, they are the best Home warranty company. Thank you for being there for ne. All the best John Vicente

Easy to book service request for my A/C…

Easy to book service request for my A/C issue. Scheduling with TNT Heating & Air for a service date though could be more flexible. I would characterize the overall experience as "pretty good!"

Was charged $1400 for AC replacement

Was charged $1400 for AC replacement, although there is no mention of "co-pays" or price ceiling in my contract w/ FAHW. When asked about this, the rep said detailed information would be emailed to me later, but it never was. Seeing it was nearly 100 degrees, I had to proceed with the new system.

All were friendly and I felt well…

All were friendly and I felt well informed.

First Class Home Warranty Company

I've dealt with many Home Warranty Companies over the years for investment properties. First American is first-class, from the quality of vendors to the representatives. Our matter needed to be escalated. Jayme was amazingly responsive, empathic, and quickly resolved the issue, leaving the tenants and me in good communication while getting the repairs completed.

The problem we weee experiencing with…

The problem we weee experiencing with our dishwasher and dryer were fixed and both are working well.

Quick and courteous help getting my AC fixed

Quick and courteous help. Informative and helpful.

Still Waiting 42 days and counting

I submitted my claim on June 15 wash machine not working. The contractor has come twice to the home to replace parts but not effective in fixing washer. Im now 42 days from the initial claim and waiting for a call from contractor to schedule appointment to replace a third part. First American has done nothing to move this contractor to get parts faster to finish claim. First American has made me fell that I am being a pain because I have contacted them to get an update and to ask for help with contractor. I live in San Diego County and I have a hard time believing it takes two weeks each time they order another part to get the part and schedule another appointment. Very disappointed in the service from First American.

Easy website to use for claims--

Easy website to use for claims-- have been very pleased with the contractors they have chosen-- stand up to their obligations-- easy communication if you have questions or issues-- very fair--

Cannot seem to get the Warranty company…

Cannot seem to get the Warranty company to respond. We have been without a refrigerator for almost 2 weeks and they keep punting the issue down the road. Stating we are ordering part because the service provider did not order the correct parts to begin with. The service provider told me that the fridge was unrepairable and we would need a new fridge. Do not use this company it is horrible and does not settle claims in a legitimate manner.

Things go wrong and you get it fixed…

Things go wrong and you get it fixed without a company trying to up sale me.