First American Home Warranty (go.fahw.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
The representative was very professional and helped me to resolve my issue in a timely manner. I was pleased with outcome and the company that was selected to fix my issue was great.
Eric, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!
I recently switched from another home warranty to FAHW. Although their price was a bit higher, they seemed to offer a broader coverage. One thing I was not aware of, and this is a big deal, they charge a service for for each service request for the same trade. For example, with AHS they will charge one service fee for up to 3 items. If my refrigerator and dishwasher and microwaved needed repairs, they charge one service fee because they're within the same trade. FAHW will charge a service fee for each item. I wish I had known this before switching.
I changed my Sears Warranty to this company because it was such a hassle to get a contractor to fix problems. I constantly got the run around. The contractors they would assign would be from 2 to 3 hours away. Well, I am so disappointed again. I put a claim and I was assigned a contractor about 3 hours away. I never received a call from the contractor. I waited 2 days and contacted AHW. Well, he tried to contact them as well to no avail. I asked if he could find a business near my city...he said there were 4 but he could not assign them and would have to send to a different department. We'll see what happens. If the experience gets better I will change my rating. I hope it does....Update: The contractor phoned and an appointment was made. Between the hours of 2 pm and 6 pm.
Margaretanne, Thank you for sharing these comments with us. We show that an appointment is scheduled for tomorrow to address the issue you're experiencing. We appreciate your patience as we work to complete your service request as quickly as possible.
First American makes it easier to get repairs fixed without the hassle of trying to find a repairman. It takes the headache out of the process.
Angie, We appreciate you taking the time to share your review with us. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.
I’ve been a customer since 2020, the claim process is always easy.
Amanda, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most!
First American’s service was great, even though the contractor was not able to address both issues
Kristine, We appreciate you taking the time to share your review with us!
It took First American over 3 weeks to repair our Air Conditioning unit. I called in a claim July 1 and it was finally fixed July 23. The AC was blowing cold air sometimes and sometimes no cold air was coming out of the vents. It took 6 days after filing a claim before the initial service tech came out. He was here less than 15 minutes, and saw some insulation around a condensation removal pump. He did not investigate any further and sent a picture to 1st AM. I asked 1st AM several times for information. Finally after 2 full days, On July 8 in the evening, I called rather than using their web site claim status, and was told the claim was denied. I am a senior citizen, but July 9 I climbed up into the attic and cleared the insulation around the pump. The system initially came on, but quit blowing cold air after a few minutes, just like before. I finally received a written notification on July 10 on their web site, that the claim had been denied. I responded that the problem was just as before even after I cleaned around the pump. I responded with the assertion the problem was not as correctly identified by their technician. 1st AM responded on July 13 telling me I would need to hire my own contractor (out of my pocket) to identify the problem, but not fix it. I could then submit their report for consideration of reversal of the claim. I was out of town for a couple days but when I was able to get their message on the evening of July 15, I contacted another company July 16, who came out July 17 and identified the real problem. They sent me an estimate identifying a crack in the evaporative coil drain pan that caused the AC system to stop after a few minutes of operation. I sent the documentation to 1st AM 1st thing July 20 and told them I wanted a different contractor as the first was not competent. 1st AM reassigned the issue and July 22 a tech came out. He would not fix it because he had to send his confirmation of the real problem and get approval before he could do any work. He got the approval and came out the next day to finally fix it. The process began July 1 and was finally fixed July 23. The first contractor sent out made a cursory observation leading to a denial and it took over 3 weeks for 1st AM to finally resolve the problem. 1st AM's responses were always very slow and often non existent unless I called and actually talked to a live human. I had to block time for 5 scheduled visits from techs. The first assigned by 1st AM took 6 days which is not reasonable. The only positive thing I can say is that the problem was finally repaired under the warranty. UPDATE: On July 25 I requested, on line, reimbursement of the out of pocket cost of getting an outside contractor to diagnose the problem. I submitted a copy of the invoice. 1st AM had agreed with the new diagnosis, reversed their denial, and made the repair under warranty. I got no response to my request for reimbursement, and finally called on July 29 only to be told they would not reimburse me for the costs to dispute the incomplete/inaccurate report provided by their initial assigned technician. I had to pay to prove the incompetence of their initial contractor. UPDATE # 2 July 30 I received a written response stating it is not policy to reimburse costs for providing information to dispute a denial, but since I have had so much trouble over such a long period, they would reimburse the costs this time only.
LD, Thank you for taking the time to share your feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. Your comments are important to us and will be used to help improve our services moving forward.
The guy that came out was really good, figured it out quickly and everything is working perfectly. The thing that was not great was how long we had to go without hot water before they came out. I don’t get how the home warranty company chooses a plumber over 100 miles away from where I live, when the city I live in has quite a few plumbing companies. We were taking cold showers for a week, not fun.
Renee, Thank you for taking the time to leave a review. We do have a process when a claim is submitted and apologize that this took longer than expected. We have a great selection of contractors, but in some areas, options may be more limited. We are always looking for additional contractors to add to our network to bring you the best service out there. We hope the next time you may need us, you will give us another chance to meet your needs.
Great warranty, good service company fast replay
Mark, Protecting your home is our top priority—thanks for trusting us with it.
I called to request plan coverage information. The representative was extremely helpful in providing requested information and coverage options.
Thanks so much for your review. It’s great to know we met your expectations—we aim to keep doing just that!
My air has been out in Nevada for 10 days and it has been 114 degrees. This company I will be reporting to the better business. My house has been 104 degrees and they still won't approve the replacement. Rachel is our assigned representative. We even tried to expedite this to the manager and still she is having us live in these conditions. My son has asthma and my husband has high blood pressure. This is unlivable for us. I cant cook or do laundry. They are ruining my life and I can't wait to show my documented pictures of our suffering. Please NEVER give these people your money. My dishwasher from 2000s was also broken a separate time and they sent 6 people to fix because they didnt want to replace it. This is people who want to take your money and fix nothing!! Stay away from this one!
Naomi, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided and would like to look into this further. We have requested additional information from you through Trustpilot, please look out for this in your email. Update- Thank you for sharing this feedback with us. We did request additional information from you through Trustpilot so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly and we can help.
The company that came to fix our 30yr old washer was not very friendly and it took 2 weeks before it was fixed. The washer makes a loud clanking sound when it runs. They put in a new motor for a very old machine.
Cindy, Thank you for taking the time to share your feedback. We will continue to be here for you should you need us in the future.
When my ac quit and I made a claim, I was told there was no coverage because I had not properly maintained the unit. It appears you have to meet certain conditions before a claim will be granted. Pretty subjective test whether an item is properly maintained or not. I owned the home for less than 2 years
I felt unheard and undervalued by the lack of transparency, follow through, and empathy.
AN, Thank you for sharing your experience with us. While we always aim to provide the highest level of service, we're sorry to hear that we did not meet your expectations. If you need assistance with this claim, please reach out to our team at 800-992-3400 and we can help.
Unimaginable and Impossible Failures! I rarely leave negative reviews, but my experience with First American Home Warranty (hereinafter “First American”) and their contractor, Axis Appliance Repair (hereinafter “Axis”), has been extremely frustrating. Dealing with the companies was a time-consuming and disappointing ordeal that unfortunately did not resolve my issue. On April 6, 2026, I opened a service request for my washing machine. First American dispatched Axis to complete the repair. Despite having visited my home five separate times, Axis failed to repair the washing machine. For weeks, the machine was left partially disassembled and completely unusable. My experience with Axis technicians has been far from satisfactory. Consistently, the technicians arrived well after the latest scheduled time, which was quite inconvenient. On several occasions, they stayed in my home until midnight and later, leaving me exhausted and frustrated. During the last visit, and well after midnight, the technician assured me that the problem with my washer was resolved. However, before the technician left, I requested him to run a cycle on the washer to ensure everything was functioning correctly. Unfortunately, the washer began leaking, this time from a different area than the original problem. To make matters worse, the machine abruptly stopped working in the middle of the spin cycle. I recorded the incident, capturing the washer's malfunction as proof of the ongoing issues. Despite witnessing these problems firsthand, the technician concluded that the washer was repaired and proceeded to close the ticket. This dismissal of my concerns left me feeling unheard and dissatisfied with the service provided. After I contacted First American about the unresolved issue, they dispatched a new repair company. Unfortunately, because Axis claimed the problem was fixed, First American cancelled the new repair company’s repair order twice. Despite my patience, cooperation, and payment of service fees, months of delays and unsuccessful repair attempts left me without a working washing machine. Due to my work schedule and the sheer inconvenience of the situation, I ultimately purchased a new washing machine outside the warranty company in July, more than four months after my initial service request. A home warranty is supposed to provide peace of mind when covered appliances break down. Instead, this experience was anything but reassuring. First American did not resolve the matter by either replacing the washing machine or ensuring it was properly repaired. I hope that sharing my experience will help others make informed decisions when considering a home warranty provider.
Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further to better understand what may be going on? We have requested this privately, please look out for this in your email. Update- We strive to provide every customer with an excellent experience and are disappointed to learn that we fell short of your expectations. We requested additional information from you through Trustpilot so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.
The company you sent out was not helpful at all . They left their jumper cables on my central air so it wouldn’t shut off for three days till we noticed it .
Melissa, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. We will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.
The worker for the company that was sent to our home was first of all respectful of our home by putting covers over his shoes, as to not track dirt through the house. He was also friendly, knowledgeable and expedient. He represented the company he works for extremely well. Pamela Barnes
Pamela, Thanks so much for sharing your great feedback with us regarding your recent service. It is wonderful to know that you were provided such great service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!
No hold times, contractor responded right away was professional. The entire experience was perfect. Thank you.
Vina, Thanks so much for taking the time to share your experience with us!
Technician was punctual and did not take a long time to complete the job.
Addie, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for.
My experience is always seamless. Getting in touch with the HVAC guy was a little trying but once we set the appointment. He was on time and took 15 -20 minutes to resolve the issue.
Quentin, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We will continue to be here for you should you need us in the future!
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