First American Home Warranty

I have used this company for several…

I have used this company for several years, 2 recent bad experiences causes me to think it is time for me to move on and other buyers beware. First, a plumbing claim was denied which I later had fixed at my own expense even though the fix was exactly what should have been covered by my plan. More recently, the contractor sent by the company did a less that thorough investigation about the root cause of an HVAC issue I was having. The company refused to send someone to do a second opinion, offered me a ridiculous cash out option, and then both my HVAC units failed in the middle of a Las Vegas Heat Advisory. I was miraculously able to get both units replaced rather than waiting 3-4 weeks for this process to work its way through and the company told me that it was "my problem". 5 years ago I would have recommended them, today....I'd take my business elsewhere.

Excellent quality work

Excellent quality work. Technician knew exactly what to do and did a great job.

Excellent Customer Service…

Worked with representative and worked out a cash settlement. Received my check in a timely manner. Excellent customer service.

The communication was excellent

The communication was excellent, and my HVAC was fixed in a timely manner

Best service Tech

I had a great experience with the technician who fixed my AC unit. They were friendly, knowledgeable, and took the time to explain what was wrong and how they were going to fix it. They showed up on time, worked quickly, and made sure everything was running properly before they left. It’s obvious they care about their work and their customers. My AC is working better than ever, and I really appreciate the great service. I’d definitely recommend this technician to anyone looking for reliable, honest HVAC help!

The service I received from your…

The service I received from your company as well as the technician that came out the compassion, the phone calls and the concerns

ACE Garage Door company was on time and…

ACE Garage Door company was on time and thorough. Repair man pleasant and listened to what issue was on garage door. Was satisfied with the service and company.

Absolutely one of the worst!

Absolutely one of the worst companies I’ve ever dealt with. First American Home Warranty is more interested in collecting your premiums than honoring the coverage they promise. When it’s time to file a claim, suddenly there’s an excuse, a loophole, or a reason why the repair isn’t covered even when it should be. The customer service is beyond frustrating. I had to call over and over just to get updates or have anything move forward. Every conversation felt like starting from scratch, and no one seemed interested in actually resolving the issue. What should have been a simple warranty claim turned into hours of wasted time and endless aggravation. A home warranty is supposed to give you peace of mind, not create more stress. Unfortunately, that’s exactly what First American Home Warranty delivered. I regret purchasing their coverage and would strongly encourage anyone considering them to look elsewhere.

THE PEOPLE WERE GREAT AND PROFIDED QUICK TIMING

THE PEOPLE AND QUICK TIMING

Thank you for good service and…

Thank you for good service and resolving the problem

Two months without AC, and no one will explain the charges

I filed a claim for my upstairs air conditioner on May 24, 2026 (Claim #315549417). Two months later, in a Texas summer, it still doesn’t work. We’ve been cooling the second story of our home with one portable unit. Two contractors First American dispatched recommended replacing the 22-year-old unit. First American directed a repair instead, and I paid $800 in required maintenance fees to proceed. I objected on a recorded call that the money made no sense on a unit headed for replacement, but paid because it was the condition of moving forward. The compressor was replaced June 30. A failed valve was then discovered that neither First American nor the contractor could source, and the repair was abandoned. The unit is now recommended for full replacement, exactly as both contractors originally advised. The contractor then billed me $3,875 as “non-covered.” When my wife asked for an itemization, the fifteen line items she received totaled $4,450, which is $575 more than the invoice itself. Among them: a drain pan that retails for $36.69, billed at $550. When I asked which code required each item and what it cost, the contractor told me only First American could answer that. First American’s coverage notice told me to ask the contractor. Each points to the other, and neither has justified a single charge. On July 21 I sent a detailed written dispute. The next day my out-of-pocket was revised to $2,650, with no itemization then and none since. Two promised manager callbacks never happened. I have offered the same resolution twice, in writing: itemize the charges against my contract, apply the coverage consistently, credit what I’ve already paid out of pocket toward the work (no refund check needed), and schedule the replacement. It has not been accepted or declined. It has not been answered at all. I approved the replacement immediately. I’m not asking for free work. I’m asking for charges I can verify against a document. I’ve now filed with the Texas Department of Licensing and Regulation and the BBB seeking exactly that. If First American itemizes the charges, applies the coverage I paid for, and schedules the work, I’ll gladly update this review.

The problem was fixed to our…

The problem was fixed to our satisfaction. The contractor did excellent work.

Service Technician was great!

Good coverage but wish it had higher…

Good coverage but wish it had higher max per item like appliances and easier for special brands to use any vender I have a kitchen full of Sub Zero and Wolf.

I have been a customer of First American for over a decade

I have been a customer of First American for over a decade and have 16 properties insured with them. Lately their service is horrible. I've had issues with equipment they provided and I had to deal with the manufacturer as they refused to. They don't want to pay fair labor to contractors so the contractors go and just walk away saying "not covered" even though I had reports from private companies that there were repairs needed (hvac). Seriously considering not renewing any of my contracts.

Quick response and repair

Quick response and repair. Good job 👏

Attentive customer care

Plumber showed up on time, listened carefully to my water heater symptoms, took action and stayed long enough to ensure normal function was achieved.

Everything was great except that you…

Everything was great except that you had two different repairman from different companies had to come out. Besides that everything was great and I would recommend your company

They answer my call on time and respond…

They answer my call on time and respond to my request

Bad customer service

I called to file a claim seven days ago. My water heater broke, a contractor came by and said the unit had to be replaced. The insurance company contacted me via email. They denied my claim, I wish I knew right away so I could get someone else to replace it. I had water in my garage for seven days and no hot water. First American Home Warranty is full of shit, worst company ever. If you don't already have their insurance, don't get it. I bought a new water heater, which First American Home Warranty should have replaced. I've paid very month for the last seven years. The most they could have done was replace the water heater.