First American Home Warranty (go.fahw.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
What people say
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Angela · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Experience with First American Warranty
Our experience with First American Home Warranty was extremely disappointing.
We live in Mississippi, and our air conditioner stopped working during 95-degree temperatures. My husband contacted the company on Wednesday to request service. Despite repeated phone calls and multiple follow-ups, no technician ever came to our home. The contractor assigned to our claim never answered the phone, and their voicemail was full, making it impossible to leave a message.
We were left without air conditioning in dangerous summer heat while receiving little to no meaningful assistance. The lack of communication, urgency, professionalism, and accountability was unacceptable. When customers purchase a home warranty, they expect timely service—especially for essential systems like air conditioning during extreme temperatures. We waited for 5 days to get a response.
Because we could not get the help we needed, we ultimately had to replace the entire HVAC unit ourselves after learning it could not be repaired. This was a significant and unexpected expense that we had hoped our home warranty would help us address.
Based on our experience, I cannot recommend First American Home Warranty. If responsive customer service and timely repairs are important to you, I encourage you to carefully consider your options before choosing this company. I also intend to share my experience publicly and pursue additional avenues to address how this claim was handled.
Reply from First American Home Warranty2026-07-21
Angela, Thank you for sharing these comments with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We were unable to locate your claim with only the name provided and would like to look into this further. We have requested additional information from you through Trustpilot, please look out for this in your email.
Update- Thank you for providing us with additional information to locate your claim. Your claim has been escalated within our team for review.
First American Home Warranty (First American) has reviewed the consumer's claim. First American's record indicate the consumer placed a claim online on July 15, 2026, indicating their air conditioner was blowing warm air. First American dispatched the claim to independent contractor Thermo Heating and Cooling Services that same day. The consumer contacted First American the following day indicating the contractor had not contacted them to schedule an appointment. First American reached out to the contractor and requested they contact the homeowner to schedule. On July 18, 2026, because the contractor had not contacted the consumer, First American contacted other contractors to see if they were able to service the claim. Responses were delayed due to the week and on July 20, 2026, the consumer cancelled the claim and the service fee paid for the claim was refunded. On July 28, 2026, First American contacted the consumer via email and advised they could submit the diagnostic report from the contractor they hired outside the warranty contract and it would be reviewed to see if coverages could be applied.
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Judy and Dennis Cottel · 1 review · Verified · Experienced 2026-07-20 ·
★★★★★
Very poor customer service
Very poor customer service. Hard to connect to real person. Do not recommend this company at all.
Reply from First American Home Warranty2026-07-21
Judy and Dennis, Thank you for taking the time to share your feedback. We strive to provide every customer with an excellent experience and are disappointed to learn that we fell short of your expectations. We hope the next time you may need us, you will give us another chance to meet your needs.
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Rachel K · 2 reviews · Experienced 2026-07-18 ·
★★★★★
FAHW refuses to approve a repair that is covered under contract
Service Request #315688968 I have been without AC for 6 days, middle of summer in the Sacramento Valley. FAHW sent a contractor to my house that wants to charge me $3500 in non-covered charges that are outside the scope of what a compressor replacement requires. My coverage has expanded coverage for AC, and FAHW refuses to push back to the contractor that those charges are fraudulent, there are no permits needed for a compressor, its a part, and it failed; there is no condenser that needs to be replaced, there is non additional testing required. FAHW needs to tell this contractor they don't agree with the extra costs and stop trying to defraud me. FAHW needs to approve the compressor repair. My house is uninhabitable.
Update as of 7/22/26 - becareful of the non-covered charges they try to pass along, the said one of the line items on the non-covered charges email was "aggregate charge" which in layman means over the limit of my policy, according to multiple clauses in my contract, my policy isnt subject to repairs caps. This is direct violation of contract law. Once I pointed that out, the "aggregate charges" were removed and decreased my out of pocket costs for the repair by thousands of dollars, DONT TRUST this company. Always check your contract and use all resources to understand words in extra charges, they will pass along cost to you if they can.
Reply from First American Home Warranty2026-07-21
Rachel, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided and would like to look into this further. We have requested additional information from you through Trustpilot, please look out for this in your email.
Rachel, Thank you for providing us with additional information to locate your claim. We show that you were able to connect with our team regarding the non-covered costs associated with your claim. If you have any other questions, please reach out to our team at 800-992-3400 and we can help.
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Christian N · 3 reviews · Experienced 2026-06-22 ·
★★★★★
This is a scam, PERIOD.
I SERIOUSLY do not know how this company can have anything over a 1 star rating. Now way positive ratings are verified. This company is a scam, plain and simple. I got the home warranty. The top package. My A/C went out during the policy period (after the waiting period) so i made a claim. they sent “their own” A/C guy who was shady as hell. Days went by and I heard nothing. I contacted the FAHW and asked the status of my claim and when were they going to fix my A/C? The said the A/C guy (that they hired and works for them) said it was already broken and they were not covering it. That was a lie as it was not possible for the shady vendor to have known that. I hired another who said the issue with my A/C can’t be foreseen. It goes out when it goes out. Could be 5-10 or 20 years. Both FAHW and the scummy Vendor “COOL OPERATOR HEATING AND COOLING, INC) ARE clearly working together to scam consumers.
Reply from First American Home Warranty2026-07-20
Christian, Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided and would like to look into this further. We have requested additional information from you through Trustpilot, please look out for this in your email.
Update-
Christian, We are disappointed that you had a one-star experience. We show that you were able to connect with our team for more information on your claim and we certainly understand the frustration that can come with a denial. Your comments are important to us and will be used to help improve our services moving forward.
My A/C has been out for 3 weeks during a heat wave. My home has been 86 degrees. Both my wife and I are aged wife health issues. This is very unacceptable.
Reply from First American Home Warranty2026-07-20
Kennis, Thank you for bringing this to our attention. We show that our team has requested the ETA for the part ordered and will provide that to you as soon as we can. We appreciate your patience as we work to complete your service request as quickly as possible.
Glenn, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!
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Mark · 2 reviews · Verified · Experienced 2026-07-19 ·
★★★★★
First A,merican Home Warranty makes…
First A,merican Home Warranty makes your repair needs happen. They're thorough in dealing with contractors to make your repair happen.
Reply from First American Home Warranty2026-07-20
Mark, Thank you for sharing your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience.
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Mulligan · 3 reviews · Experienced 2025-07-19 ·
★★★★★
I love first American I’ve referred…
I love first American I’ve referred peoples to them and have received gift card for that reason
I’ve been with first American since 2004 but they have a new system so I think it only goes back 10 years so it can’t clarify
But the prices has went up extremely but I’m not going anywhere 💯💯
Reply from First American Home Warranty2026-07-20
Mulligan, We truly appreciate your long-standing loyalty since 2004 and the referrals you've sent our way! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.
Always have had my claims taken care of with ease. And to renew was just as easy with a couple clicks and done. I recommend first American home warranty to everyone.
Reply from First American Home Warranty2026-07-20
Shawn, We appreciate you sharing your positive experience! We're delighted to hear that your claims and renewal process were so easy and that you recommend us to everyone. We're glad you chose us and look forward to being here when you need us again.
The ease of access was great. The service provided was a real bother. Sears kept sending texts to change my service date but the link they sent didn’t allow me to alter the date yet they kept sending it. Frustrating, the part was received on 7/3/26 but not installed until 7/14/26 with multiple texts submitted asking me if I wanted to change my service date, I did, but again the link provided didn’t allow me to change anything
Reply from First American Home Warranty2026-07-20
Sara, Thank you for bringing this issue to our attention. We will certainly share this glitch with our team to see if there is anything we can do to prevent this from happening in the future. We look forward to being there for you, should you ever need us again.
First American Home Warranty is the best I have ever had. Easy to file a claim. Quick response time and the contractors they use are friendly and professional. Communication throughout the process is fantastic.
Reply from First American Home Warranty2026-07-20
Debbie, Thank you for your feedback! We are so pleased to hear that you've had such a positive experience with our claim process and the professionalism of our contractors. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.
We had a dishwasher problem where the dishwasher would pop open while it was washing. I worked with Sears and they kept cancelling our appointment or just wouldn't show without calling us. We waited all day and they didn't show. When I called First American again, our time had elapsed so we had to pay again. i told the agent I DID NOT want Sears again. When they finally showed up they didn't fix the problem. The agent set us up with Ricks Appliance. They showed up when they told us they would, they called when they were on the way, they fixed the problem in no time. Once FA knew of the problem they made follow up calls to make sure Ricks had notified us and again to ask if we were satisfied. Simply stated, FA monitered the dishwasher fix once they were aware of the problem with Sears
Reply from First American Home Warranty2026-07-21
Nancy, Thank you for sharing your detailed experience with us. We are truly sorry to learn about the initial difficulties you encountered with the previous contractor. We are, however, very pleased to hear that once we became aware of the ongoing problem, we were able to connect you with a more reliable service through Ricks Appliance. It's great to know that your repair was completed, and we appreciate your continued trust in us.
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Michael Wilson · 2 reviews · Verified · Experienced 2026-07-17 ·
★★★★★
Ease of scheduling
Ease of scheduling, quick response, scheduling and completion of repair. Technician was professional, courteous and went above and beyond.
The Responsiveness and Service provided by both FAHW and Masters was truly professional in all ways; Technical expertise, client oriented, customer friendly and respectful....
Reply from First American Home Warranty2026-07-20
David, Thank you for your wonderful review!
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Shelia and Bennie Cruthirds Jr · 1 review · Verified · Experienced 2026-07-12 ·
★★★★★
everything went well
Reply from First American Home Warranty2026-07-20
Shelia and Bennie, Thank you for letting us know about your experience!
Excellent Customer service. Representative was knowledgeable, kind, professional. Answered all my questions.
Reply from First American Home Warranty2026-07-20
Orzina , Thank you for sharing your feedback! It is always great to hear when our customers have a fantastic experience with us. We're glad you chose us and look forward to being here when you need us again.
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Robin · 2 reviews · Verified · Experienced 2026-07-17 ·
★★★★★
They did a good job they came at a good…
They did a good job they came at a good time and everything got fixed as needed
Reply from First American Home Warranty2026-07-20
Robin, We appreciate you taking the time to share your five-star review with us!
