First American Home Warranty (go.fahw.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
Whenever I call a representative from First American Home Warranty, I am able to get my questions answered quickly. That is important to me.
Thanks for letting us be part of keeping your home worry-free!
We could not communicate with the technician, He said they don’t do that kind of job and will it be covered by the guaranty, it was Not Cooling. I immediately cancel the policy They mislead people telling them they going to cover no matter what they will send someone to fix and then they denied claims alleging is not covered
Sofia, Thank you for your feedback. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. We hope that you decide to reconsider, and renew with us, so we can show you that we do care about you and any concerns that may arise.
Service timely and knowledgeable on my equipment. Attitude of the service member means so much.
Joe, Protecting your home is our top priority—thanks for trusting us with it!
Customer service representative was friendly. Explained the different plans thoroughly so we understood what was covered. Made our decision an easy one.
Stephen, We appreciate you taking the time to share your five-star review with us!
Lawrence, We are so glad to hear that you had such a positive experience with us!
They were here on time and did a great job in no time!
Lorenzo, Thank you for letting us know what a great job the team did while servicing your claim!
My claim was assigned immediately and the work was approved and completed within a reasonable amount of time.
Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most.
I have had no AC in my home for almost two weeks. FAHW assigned Advance Appliances, a contractor who was only interested in upselling unnecessary services, like $2,000.00 for cleaning ductwork and disposal fees. The contractor refused to perform the necessary repairs unless I agreed to their demands. What a scam!!
Nyra, We appreciate the five-star rating!
I have had a first American home warranty for 10 months. I have not placed any claims prior to two weeks ago. At that time, my front loading 2 year old He- GE washer would not drain. I called first American, and they told me that the first available service technician would be available 3 business days later. I was disappointed by this, especially as two more days were included over the weekend. But we waited. The Service technician arrived on a Monday and told me that it was a pump that needed to be repaired. Despite the fact that the washer was full of water, currently smelling like mildew, the tech did not drain it. He went out to his truck several times to get a wet dry vac. But he ended up leaving without taking the water out. He told me it would take 24 hours to get the part and then 2 to 4 business days to install the part. It is seven days later and no one has called me to tell me about the repair. I do not know if they have the part, and they have not scheduled to install it. Before writing this review, I called the customer service line and asked to speak to supervisor. I was instructed that the supervisor could see that someone was supposed to call me today. She also told me that in the computer she could see that the part had arrived. However, no one has notified me of this arrival, nor have they scheduled a time to install it. In 45 years as a homeowner, I’ve had my share of things break. But never have I waited like this for a repair. On a recorded line the First American warranty supervisor told me and I quote “actually, it can take up to two weeks to get your part.” I’m not sure, was this supposed to make me feel better? I paid my hundred dollar co-pay the day I called first American for the repair. In 36 hours, it will be two weeks. I have already bailed the water out of my washer by myself. The smell was too difficult for me to wait for them. As of 6:30 pm August 3, no one from First American has called to follow up. Another promise broken. I wonder what I will have to do to get it repaired…. If you would like to throw the dice, wait for days, have poor communication, and pay more for your repair than you would if you called any prompt service tech…by all means purchase a First American warranty.
Here at First American Home Warranty, we strive for excellence and are disappointed to hear that you received anything less. We will be sharing your comments with our team to ensure our quality of service meets our customers’ expectations. We show that an appointment has been scheduled for this week to address your claim. We appreciate your patience as we work to complete your service request as quickly as possible.
First American Hoe has always been fair about standing by their commitment. The process doesn't always work quickly, but they are thorough, respectful and helpful.
Kimberly, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you.
Carlos, Thank you for leaving us a five-star review!
First American always attentive and quick to assign someone to fix an issue
Tony, Your feedback is invaluable to us—thank you for the perfect rating!
Owen, We're glad we could give you peace of mind—thank you for choosing us!
Arrived on time, checked out problem, replaced bad item, all in a short period!
L J, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!
Andrea and Jose, We appreciate you taking the time to share your review with us. look forward to being there for you, should you ever need us again!
Happy with the prompt service.
Eileen, Thank you for your wonderful review!
Refrigerator repaired quickly and completely.
We appreciate you taking the time to share your five-star review with us!
Excellent customer service, no bad surprises.
John, We appreciate you taking the time to share your comments with us!
Good follow-up. In time. Efficient.
Todd, We appreciate the five-star rating!
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