First American Home Warranty

They are very helpful and great to work…

They are very helpful and great to work with

Awesome thanks to you customer service…

Awesome thanks to you customer service was awesome.

Great Experience!

I enjoy being able to login to my account online and request service (it's the convenience for me). They have replaced and air conditioner for me and that experience went by with smooth sailing. I can't brag on this company enough. - I renewed for another year.

They were able to come out the same day…

They were able to come out the same day you contacted them. The gentleman was very professional and pleasant. Asked if i had any other issues. I would definitely use them again.

Friendly Pool Service

Friendly, efficient & professional

The requested services was completed in…

The requested services was completed in a timely and professional manor.

the workers were polite and explained…

the workers were polite and explained what was wring and how it would be fixed. They did a great job

Disappointed that the service company…

Disappointed that the service company was 32 miles away. Our town Bastrop is approximately the same size. The company had to schedule us for when they could come up. Other than that, the company did an excellent job, in and out in less than a hour

No problems.

Allen’s Pools came quickly and…

Allen’s Pools came quickly and corrected the problem. They are always so friendly and professional. They explain the problem and what they have done to fix it. I would highly recommend them.

I found a a serious leak while I was…

I found a a serious leak while I was doing improvements to my new home. The contractor found a leak in the sewage line that needed to be repaired immediately. The Home Warranty would not pay my contractor to fix the leak. They wanted to delay the repair to send their "pre-approved" contractor to make the repair. I offered to have their inspector come look at the site. They will not pay anyone but their designated contractors. Why can't I hire the contractor and reimburse me for the repair???

Same noise after 2 visits

Same noise after 2 visits. He lubricated door and springs and made some adjustments. Door makes a loud banging noise when completely opened. I understand that troubleshooting is necessary at times however the experience level plays a big roll. Would want a more experienced company and tech tech to look at door.

Why I’m Canceling All My First American Policies???

As an owner of residential rental properties company and a board member of a real estate investment company, I have been a First American Home Warranty customer for over 20 years. Once upon a time, I was proud to be associated with First American; however, over the years, their service level has consistently dropped, and in recent years, that decline has accelerated rapidly. Beyond their long hold times and poor customer service communication, the contractors they assign are often small, unprepared service providers. They frequently answer phones with dogs barking in the background, take days to return voicemails, and lack the basic resources expected from a professional service provider. This causes unacceptable delays in completing repairs. On multiple occasions, I have had to pay outside contractors out-of-pocket just to get urgent service requests completed in a reasonable timeframe. My most recent experience highlighted their ongoing incompetence. First American assigned my air conditioning service request to a contractor I had explicitly asked to block from my account due to past bad experiences with slow scheduling and limited availability. Thinking they might have improved, I allowed them another chance, only to find they had gotten worse. After waiting 7 days in 100-degree temperatures, I was finally given a four-hour arrival window with a promise of 30 minutes' advance notice. On the day of service, the contractor gave only 9 minutes' advance notice and left a voicemail claiming no one answered the door after they knocked and rang the bell, both of which were proven false. When I attempted to reschedule the following day, the contractor failed to answer or return my calls. I called First American, waited on hold for 15 minutes, and explained the situation. The First American representative placed me on hold to contact the service provider with the hope of receiving an update and then the line disconnected. As contracts on my properties expire, I have been actively pulling my homes away from First American and transitioning them to competitors, where I have had far better experiences. I will be canceling all remaining coverage as those policies mature. Furthermore, in my role as a board member, I will continue to recommend that our firm avoid renewing or placing any future business with First American Home Warranty.

Tech was professional and really…

Tech was professional and really informative! Appreciated his advice. Thank you!

Thank you for honoring the warranty for…

Thank you for honoring the warranty for our plumbing plus coverage.

Great service-fast repairs and high…

Great service-fast repairs and high quality.

I give it a five star service

I give it a five star service! First American home warranty covered our repair no questions asked. They sent out a competent Plumber who replaced a couple different things on our basin sink. The cost was good and we are happy with the coverage First American home warranty provided.

The fan and light fixture was incorrect…

The fan and light fixture was incorrect and non dimmable. The light that was added was incorrect and not of the same quality or caliber. The service techs were great but the insurance company did not want to purchase the appropriate replacement product because they assumed that replacement was too much of an upgrade. How crappy is that!

This company is so bad I call for…

This company is so bad I call for service in 07/06/2026 and the send the man in 07/14/2026 and. He never fix any thing and I call the 07/14/2026 I report that to them but they refuse to fix that my bathroom stil lik and I ask them to cancel my contra but they charge me for 07/2026 &08/2026 is the worst company we look for bâter one I advise u coleg to cancel your contra .

They chose horrible companies to use as…

They chose horrible companies to use as vendors. We moved into a home two months ago, I had to submit a claim for first our air conditioner which went out. The only option they gave me was a company that has literally a 1.5 star rating on Yelp. The company could not send out a technician for a week. It was of course in the middle of the heat wave. I had to call two other outside vendors and pay for the diagnostic because of this. Both of those companies were there within a day, and so much more professional than the guy that came out from their vendor a week later. While I was waiting on their vendor to come I read the Yelp reviews and was very concerned, I called First American Home Warranty and asked for someone different they would no way help me out in that manner. When their HVAC vendor finally came out, they did diagnose it the same as the other legitimate vendors did. It was a bad blower motor. But it has still been a week since then and neither one of them have acknowledged what is going on. First American Home warranty blames the sorry company for not sending over the report, and the sorry HVAC company keeps saying they send it over but First American isn't receiving it. And by the way, the sorry HVAC company is Saylers HVAC out of Wilton, CA. I'm going to do a separate review on them also. So needless to say we are still sitting in 100° weather sweating every day going on 2 weeks from the time I called to make the original claim. Totally unacceptable. My second claim was a plumbing issue. The vendor they use for that was ridiculously irresponsible. Sal and Sons Plumbing out of Fresno, CA. I would never in my right mind just pick them to do any service. Reason being, I had three appointments with them. Of course I had to take off time from my other duties to make sure I was there waiting within their 6-hour period, they did not show up any of the three times. I called First American back, and ask for a different vendor. Can you believe they still refused my request? I had to wait and the fourth time they did show up. They did not do anything, they said they were sending in a report and again that was 5 days ago and I still have heard nothing from either them, nor First American Home warranty. Again totally unacceptable. I really believe that First American Home warranty really just want you to get so frustrated that you just go elsewhere to get your items serviced. That way they don't have to put out any money. And honestly the vendors they use are so bad. It's such a big scam.