GoblinTechKeys is a specialty retailer of personalized custom keycaps, offering a wide variety of keycap designs and colors to suit any style or preference. We pride ourselves on providing high-quality products and exceptional customer service, and we are committed to ensuring that every customer finds the perfect keycaps for their keyboard. At GoblinTechKeys, we believe that personalized custom keycaps are the perfect way to add a unique touch to your keyboard and we're dedicated to providing the best products and service possible.
Reviewers overwhelmingly had a great experience with this company. Customers truly love the fantastic quality of the products, noting that the keycaps, switches, and custom designs always look clear, crisp, and wonderful. People also mention that the support team and creative designers are extremely helpful, very patient, and quick to resolve any custom requests.
However, some reviewers noted that delivery and shipping times can sometimes be quite long since packages are shipped from overseas locations. A few other people also felt that they faced occasional minor issues with incorrect item colors or design alignment during their custom orders.
Keycaps arrived 2 months late
However, this is because the first set was lost in post, they replaced quickly, however I had put a UK layout onto the keycaps via their designer and still received their US layout, so I requested a UK layout print which they are now providing for free
Goblintechkeys 回复2024-06-05
Thank you for your feedback. We're disappointed to hear that you had a less than perfect experience. We will improve our service.
The customer service was fantastic. Initially, the keycaps I received didn’t look quite as similar to my design and some of the letters were misaligned so I messaged customer service to make them aware but I wasn’t expecting them to send me replacement keys. Super happy with the new key set! And amazing service from start to end!
Goblintechkeys 回复2024-06-05
Thank you for your fantastic review! We're so happy that you're enjoying our product. Your satisfaction is our greatest reward.
They were very responsive, accommodating to all of my requests, and provided everything I asked for! I did not catch that some smaller features of one of my character art references was aligned between a few different keys (so the lips and nose are in a weird location). But overall it looks really good and I’m happy with my order.
Goblintechkeys 回复2024-06-05
Thank you for your feedback. We're disappointed to hear that you had a less than perfect experience. We will improve our service.
Shipping times are way too long, I ordered my keys a month ago and I still don't have them
Goblintechkeys 回复2023-10-20
We get it, there's always a chance to get even goblin-ier! 🍄 We're all about making those tweaks and changes to ensure your next visit to our realm is absolutely enchanting. Your happiness means the world to us, and your precious feedback is like a magical map guiding us on our quest for improvement.
The keycaps are of great quality, the print is very detailed, I was surprised.
The unboxing experience is very pleasant, the brand's visual identity is very present and draws attention
The platform for creating the design could be a bit more user-friendly, but overall the service was great.
Goblintechkeys 回复2023-10-10
We get it, there's always a chance to get even goblin-ier! 🍄 We're all about making those tweaks and changes to ensure your next visit to our realm is absolutely enchanting. Your happiness means the world to us, and your precious feedback is like a magical map guiding us on our quest for improvement.
The shopping and purchase experiences went smoothly
Shipping went fine, although it took a little time as it usually does with long distance shipping
The product looks cool as hell, packaged with care. However the set isn’t fully mac AZERTY compliant, as some keys don’t match really. It implies a little learning curve, it’s not at all unusable but keep in mind some discrepancies can happen.
Goblintechkeys 回复2023-10-20
We get it, there's always a chance to get even goblin-ier! 🍄 We're all about making those tweaks and changes to ensure your next visit to our realm is absolutely enchanting. Your happiness means the world to us, and your precious feedback is like a magical map guiding us on our quest for improvement.
They make good keycaps but please do not pick the option to get a pre-built with their stock keyboard. This keyboard has severe lag for the Bluetooth connection and stops working for a few minutes at random times.
Goblintechkeys 回复2023-10-04
Ah, valiant adventurer of the keys, we extend our deepest apologies for the treacherous journey you've faced with our stock keyboard. We shall strive to exorcise the lag demons from our future creations. May your future keystrokes be swift and uninterrupted, and may our next encounter with your typing needs be nothing short of legendary!"
The printing Quality was goob, but when i used a bigger Art for the board it didnt look well from above. Single Caps look great, but if you use a big Art for the whole board it doesnt work well.
Goblintechkeys 回复2023-09-14
Thank you for your mystical review. We're sorry to learn that our enchanting creations didn't meet your expectations this time. Please know that your feedback is like a treasure map that guides us on our quest to improve and better serve you in the future. 🗺️🌟
Overall a good experience, but a few minor issues. One key's legend was incorrectly printed and another was on the wrong profile of keycap, but they created amended keycaps and sent them to me—though I had to pay for shipping again.
Quality feels good, though color fidelity is a little off (their black is very blue)—this is something they warn you about so I give them credit for disclosure. It doesn't appear they honored the larger font I put on my number and function compared to standard and the print on my F5 key is rather significantly shifted left, but it's a manual process so minor aberrations are probably unavoidable.
I would recommend them for graphical prints for sure—custom layout prints are a little dicier.
Goblintechkeys 回复2023-07-26
We sincerely appreciate you taking the time to share with us your shopping experience. We'll do our best to provide the best product for all of you. Again, we're grateful that we had the opportunity to serve you.
Some of the prints on my keycaps were shifted to the right, not sure if it was a qc error or what. The ctrl and alt pieces are slightly larger in size and is visibly larger in scale than the rest of the keys.
Goblintechkeys 回复2023-07-19
I'm sorry to hear that Danilo. We understand that customers may not like the quality of the product they received or not of their expectations.
However, the production of keycaps requires a significant amount of manual work, resulting in a potential alignment deviation of approximately 5% in either direction. Nevertheless, kindly email us via our support email: sales@goblintechkeys so we can figure out a way on how we can make it up to you.
the keycaps are vary nice and have a somewhat decent price sadly they accedently made a ferw wrong keycaps on my order but its nohting major
Goblintechkeys 回复2023-07-22
We sincerely appreciate you taking the time to share with us your shopping experience. On behalf of our entire team, thank you for allowing us to serve you and for your support to our products.
Customer service and ease of customisation was great, and the final print matched the design well, with only 1 or 2 printing errors throughout the set that are hardly visible.
My only gripe was that the spacebar that was sent to me was not flat and thus sometimes falls off my keyboard.
Goblintechkeys 回复2023-07-22
Just wanted to let you know how much your review means to us. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again.
Keycap quality is pretty good, super sturdy and prints are done well. Shipping times are super long.
Goblintechkeys 回复2023-07-22
Hello Danilo, we understand you. Rest assured we will deliver our commitment to serve all our customers and that's includes you. Since we are a print-in-demand company, there will be a period of production before we can ship out your order. Once your order is send out for shipping, we will let you know via a shipping confirmation email together with your tracking information. Hope for your patience and kind understanding.
The keycaps that fit on the keyboard, look & feel awesome, thats the reasoning for 2 stars instead of one.
Other than that, it's super unfortunate that after waiting for international shipping, and recieving the keyboard with 8 of the key caps being the wrong size, I was told there was nothing to be done other than me to order new key caps of the "proper size".
There is no way to check/input the keyboard model beforehand, so was I wrong to assume they would fit -
Goblintechkeys 回复2023-07-22
We're sorry to hear about this. Our Live Chat customer service are always happy to check on your keyboard model before placing order.
Good keycaps, the only thing is that they are maybe on the thinner side so I can see some of my backlight leds from my keys through the keycaps. They offer alternative keyboard legends which I really like as I have not seen a workman legend for nice keycaps before.
Goblintechkeys 回复2024-06-05
Thank you for your feedback. We're disappointed to hear that you had a less than perfect experience. We will improve our service.
Well when i ordered the kraken key caps you sent me a hello kitty frog chrachter set of key caps. I then had to pay to ship it back. I was told i would be reimbused in the email but ive yet to see the shipping charges to send it back to you refunded to my card , nor have i recieved the kraken key caps. I am still currently waiting on the correct order since ordering on 5/11/23. The whole customer experiance was poor. If the company can deliver on the refund and sending me what i originally ordered this review may be different but at this point i would not recommend anyone to buy from this business.
The keyboard looks amazing, the Kakashi design is awesome, my only problem is there is no 10 key, so with that I can't use the keyboard bc I been a 10 key, the picture of the keyboard shows a 10 key, which is why I bought it but when I received it there is no 10 key so it is still sitting in the package not being used and don't know if it will even work bc no reason to try it out if I can't use it
Goblintechkeys 回复2023-04-30
Hi please email us at [email protected], we will help you with that. cheers
The keyboard case came completely broken. There is a lack of protection to keep the product from being damaged during transit.
Update: Goblintechkeys was eager to send a replacement to ensure I received my order before a certain time period. They were helpful, responsive and also willing to cover cost of shipping and customs for the replacement. Would definitely order again for future projects.
Goblintechkeys 回复2023-04-18
Hi Cindy, I'm really sorry about the broken keyboard. The courier service didn't take care of the parcel, and we have also raised a complaint with them. Thank you for letting us know that we need to improve our packaging protection. We appreciate your feedback.
Order took a lil' to get going and coulda been communicated a tad better (though to be honest it coulda been the mail carriers fault - so no points off for that)
Keycaps are cute and thocky - will purchase from here again!