Goose Creek

Hi Kathy! We're sorry to hear that the candles didn't provide the fragrance experience you were expecting. We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further. Thank you for taking the time to share your experience. — Goose Creek Customer Support

Hi Michelle, We're sorry to hear about your experience and understand how disappointing it must have been to wait longer than expected for your order and then find that the wax melts didn't have the scent throw you were hoping for. We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further. Thank you for taking the time to share your feedback. — Goose Creek Customer Support

Hi Beth! We're sorry to hear about your experience and understand how frustrating it must have been to wait for a response to your cancellation request and then not receive the follow-up you were expecting. We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further. Thank you for bringing this to our attention. — Goose Creek Customer Support

Hi Heather! Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the fragrances was inconsistent and that some of the candles didn't provide the scent throw you were expecting. We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further. Thank you for sharing your experience. — Goose Creek Customer Support

Hi Anastasia! Thank you for sharing your feedback. We're glad to hear your order arrived quickly, but we're sorry that the fragrances didn't last as long as you expected. We'd like the opportunity to learn more about your experience. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your feedback and assist further. Thank you for taking the time to share your experience. — Goose Creek Customer Support

Hi Ronda! We're sorry to hear about your experience and understand how frustrating it must be to receive melted wax melts and then feel like your follow-up emails and photos haven't led to a resolution. We'd like the opportunity to look into this further. Since we're unable to access order or support ticket details through Trustpilot, please submit a support request using the link below if you haven't already, or reply to your existing support ticket with any additional information: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and work toward a resolution. Thank you for bringing this to our attention. — Goose Creek Customer Support

Hi Randal! We're sorry to hear that you were disappointed with your purchase. Customer feedback is important to us, and we appreciate you taking the time to share your experience.  If you would like additional assistance, please feel free to contact our support team through the link below:  https://goosecreeksupport.zendesk.com/hc/en-us/requests/new  — Goose Creek Customer Support

Hi Paula! We're sorry to hear about your experience and understand how upsetting it must have been to not receive your complete order and to have concerns about being charged twice. We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below if you haven't already: https://goosecreeksupport.zendesk.com/hc/en-us/requests/new Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to investigate your experience and work toward a resolution. Thank you for bringing this to our attention. — Goose Creek Customer Support