Hi Steven,
We’re sorry to hear about your experience, but we want to clarify a few points.
Grailzee does provide users with full control over their communication preferences. You can manage or unsubscribe from make/model notifications directly in your profile under Notifications → Make/Model Subscriptions.
Additionally, every Grailzee email includes an unsubscribe link at the bottom, allowing you to opt out of email communications at any time.
If you’re still experiencing issues, we’re happy to help ensure everything is properly adjusted. Please feel free to reach out to our support team directly.
— Grailzee Team
Hi Elis,
We’d like to clarify a few points.
The charge referenced was not unauthorized. It relates to a seller-related default after a watch you sold on the platform was not shipped, which created an unsatisfactory experience for a buyer who was expecting to receive the item. As outlined in our Seller Agreement, sellers are responsible for fulfilling completed transactions.
We work hard to maintain a trusted marketplace for both buyers and sellers, and shipping sold items is a key part of that.
After reviewing the conversations with our team, I do see that we were able to resolve this amicably with you.
We’re always happy to review any concerns and encourage you to reach out to our support team if there’s anything further we can assist with.
— Grailzee Team
myGemma
AuctionNinja
Rare Carat
Bayam Jewelry
idyl
Loose Grown Diamond
JAXXON
William Henry