Hi Greg,
Thank you for taking the time to speak with us today. We genuinely enjoyed our conversation and look forward to helping source the Bell & Ross you're searching for.
We also appreciate your feedback regarding our Max Bid system. Based on your feedback, we're making adjustments to how Max Bids function on Reserve Auctions to improve the buyer experience moving forward.
Regarding the negotiation, our team was awaiting a response from the seller last night and unfortunately did not receive one until this morning. As soon as we received an update, we followed up promptly.
Our Negotiations Team is available 7 days a week from 9:00 AM EST to Midnight EST and stands ready to assist buyers and sellers throughout the process.
Thank you again for the feedback. Conversations like ours help us continue improving the platform, and we look forward to helping you find the right watch.
— Grailzee Team
Hi David,
Thank you for your feedback and for sharing your experience. We're glad to hear you appreciated the transparency of our process and that your transaction went smoothly overall.
We take claims regarding authenticity and authentication very seriously. After seeing your review, our team attempted to follow up and requested additional information so we could investigate the concerns you raised. Unfortunately, we did not receive a response, and we have also been unable to locate a matching customer or transaction in our database based on the information available to us.
We would welcome the opportunity to review this matter further. If you're willing, please contact us directly with your name, lot number, or email address associated with the transaction so our team can investigate and address your concerns.
Thank you again for your feedback.
— The Grailzee Team