Thank you for your amazing feedback!!
We're also happy to share that your light is currently out for delivery. We hope you love your new purchase and look forward to hearing your feedback once it arrives!
我最近在网上做研究时发现了格雷森生活,因为我们不住在加利福尼亚州,而是住在州外。
在购买之前,我对我感兴趣的商品有疑问。凯文给我发了电子邮件和短信,所提供的客户服务给我留下了深刻的印象。此外,他们网站上的商品选择令人印象深刻,我喜欢这些商品不是批量生产的……这让您感觉您的家将拥有自己的个性。
我下了订单,他们已经提供了预计到达时间的更新信息,因为它是从制造商发送的,而不是直接从 Grayson Living 发送的。
根据这次经历,我肯定会再次购买。
Grayson Living 回复2026-06-02
Thank you for your wonderful review! We’re happy to hear that Kevin was able to assist you and provide a positive experience before your purchase. We take great pride in offering a carefully curated selection of unique furnishings, and we're glad that it stood out to you.
We're also happy to share that your order is currently out for delivery! We hope you love your new purchase and look forward to serving you again in the future.
We apologize for the delay and any frustration caused. We are happy to let you know that your order was shipped on 5/20 and is currently in transit. Our customer support team has been in contact with you regarding the shipment, and we are actively monitoring its progress to ensure a smooth delivery.
We appreciate your patience and understanding. Please rest assured that we will continue to keep you updated until your order is delivered.
We understand your concern regarding the shipment update. An order confirmation email with the estimated shipping date was sent on May 11, though sometimes these emails may appear in the spam or junk folder. If you’re unable to locate it, please contact us at [email protected] with your order number, and our customer support team will be happy to assist you further.
Providing reliable customer service is very important to us, and we’re glad to hear you had a great experience with our team. Thank you for choosing Grayson Living!
We always try to accommodate our customers' situations as best as possible. We encourage you to file a return request so we can see what other options may be available to assist you. Our return and restocking policies are outlined on our website and during checkout for transparency prior to purchase.
Unfortunately, we are unable to locate your order based on the initials "SS" provided in this review. Please reach out to us at [email protected] with your order details so we can review the matter further and address your concerns directly.
Thank you for your feedback and for sharing your experience. We’re glad to hear you are enjoying the dining chairs.
Regarding the “Make an Offer” request, the offer was received after business hours on Monday, reviewed and processed on Tuesday, and a response was sent by Friday. We apologize that we were unable to meet your budget for the chairs.
We appreciate your patience throughout the process and hope there may be an opportunity to serve you again in the future.
Reading this made our day! Our team puts a lot of effort into making sure everything from order to delivery runs smoothly.
Enjoy your new piece, it found a great home!
Our sales team enjoys working on behalf of our customers to find the right price point, and it’s always exciting to see that effort pay off. We truly appreciate you sharing your experience with us.
That’s great to hear! Our website is designed to make finding and ordering exactly what you need as seamless as possible. It’s great to hear that your experience reflected that.
We appreciate you sharing your feedback and hope you enjoy your new chairs!
Thank you for reaching out! We’re happy to have you as a new customer.
Please note that while we offer various promotions, certain brands and items are excluded from our 20% off coupon due to manufacturer pricing policies. Generally, our system applies the best available discount to your order at checkout.
However, we want to ensure you have a great experience with us. We have reached out to you directly via email to discuss your order and see how we can best help you out.
We’re sorry to hear about your experience and understand how frustrating unexpected delays can be, especially for a high-value purchase.
Please let us know your order number so we can review the details and assist you further. You can also reach out to us directly at [email protected]
for your refund request, and we will be happy to accommodate it promptly.