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家居与园艺

Grayson Living

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105 条评价

4.1105 条评价
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关于 Grayson Living

数据更新
网站
graysonliving.com
分类
家居与园艺
所在地
美国
状态
待认证
近 12 个月
105 条评价
差评回复率
100%(25/25 条)
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商家自述

Grayson Living 是在线购买豪华家居用品的最佳场所,这些家具都是为您精心挑选和策划的。 Grayson Living 总部位于世界著名的比佛利山庄,拥有前所未有的精选全球最受欢迎的家居品牌。

以上内容由商家自行提供,未经平台核实。

Grayson Living靠谱吗?

Grayson Living(graysonliving.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 105 条用户评价,属于家居与园艺分类,口碑良好。75% 的评价为 4 星及以上,17% 为 1 星;商家回复了 100% 的差评;评价主要围绕产品、客户服务。数据最后更新于 2026-08-11。

评价综述

AI 生成

看了 233 条评论,评论者对这家公司的体验非常好。客户经常称赞工作人员在整个购买过程中非常乐于助人、知识渊博且反应灵敏,使日常互动变得非常愉快和令人放心。消费者还强调了异常流畅的在线订购体验、出色的客户支持以及令人印象深刻的独特家具选择。 尽管一些客户遇到了意外的运输延误、未事先通知的延期交货以及代表明显缺乏及时跟踪更新的情况。一些人还提到了令人沮丧的沟通问题、偶尔在抵达时损坏的货物以及对物品长期耐用性的严重担忧。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

简单的订购流程

简单的订购流程。 很棒的客户服务,可以再次入住。谢谢。 当我收到我的光时我会让你知道

Grayson Living 回复2026-06-02

Thank you for your amazing feedback!! We're also happy to share that your light is currently out for delivery. We hope you love your new purchase and look forward to hearing your feedback once it arrives!

精品店选择和优质的客户服务

我最近在网上做研究时发现了格雷森生活,因为我们不住在加利福尼亚州,而是住在州外。 在购买之前,我对我感兴趣的商品有疑问。凯文给我发了电子邮件和短信,所提供的客户服务给我留下了深刻的印象。此外,他们网站上的商品选择令人印象深刻,我喜欢这些商品不是批量生产的……这让您感觉您的家将拥有自己的个性。 我下了订单,他们已经提供了预计到达时间的更新信息,因为它是从制造商发送的,而不是直接从 Grayson Living 发送的。 根据这次经历,我肯定会再次购买。

Grayson Living 回复2026-06-02

Thank you for your wonderful review! We’re happy to hear that Kevin was able to assist you and provide a positive experience before your purchase. We take great pride in offering a carefully curated selection of unique furnishings, and we're glad that it stood out to you. We're also happy to share that your order is currently out for delivery! We hope you love your new purchase and look forward to serving you again in the future.

我的预计发货日期尚未...

我的预计发货日期尚未发生,我打电话过去,但由于某种原因无人接听,也没有收到您的任何回复。

Grayson Living 回复2026-06-02

We apologize for the delay and any frustration caused. We are happy to let you know that your order was shipped on 5/20 and is currently in transit. Our customer support team has been in contact with you regarding the shipment, and we are actively monitoring its progress to ensure a smooth delivery. We appreciate your patience and understanding. Please rest assured that we will continue to keep you updated until your order is delivered.

有人告诉我我会在之前收到电子邮件...

有人告诉我,我会在我的信用卡被收取发货费用之前收到电子邮件。但那并没有发生。 我的卡已被扣款,但我不知道我的订单何时发货。

Grayson Living 回复2026-05-20

We understand your concern regarding the shipment update. An order confirmation email with the estimated shipping date was sent on May 11, though sometimes these emails may appear in the spam or junk folder. If you’re unable to locate it, please contact us at [email protected] with your order number, and our customer support team will be happy to assist you further.

绝对糟糕的客户服务

绝对糟糕的客户服务。 35%的进货费简直就是糟糕的生意。完全是抢劫。您应该聘请能够说并理解正确英语的经理。

Grayson Living 回复2026-05-20

We always try to accommodate our customers' situations as best as possible. We encourage you to file a return request so we can see what other options may be available to assist you. Our return and restocking policies are outlined on our website and during checkout for transparency prior to purchase. Unfortunately, we are unable to locate your order based on the initials "SS" provided in this review. Please reach out to us at [email protected] with your order details so we can review the matter further and address your concerns directly.

我从 Grayson 订购了 2 张餐椅

我从格雷森订购了两把餐椅。 我收到运输公司的通知,他们有椅子,将联系送货。 1 1/2 周后,我联系了运输公司,说我们将在下周发货。 下周没有发货。 我再次打电话,他们找不到调度员,会回复我的电话。 没有回电。 我最后打电话给格雷森调查一下,他们在下周把它们运了出去。所以这并不是格雷森的错。 我喜欢这些椅子,想订购侧椅。 我点击客服图标提问,多次几分钟后无人接听。 我查看我的购物车,有一个“报价”功能,所以我报价了。 一周后,我打了两次电话,并直接回复了他们的电子邮件,但仍然没有联系我。这足以让我从现在开始去其他地方购物。

Grayson Living 回复2026-05-12

Thank you for your feedback and for sharing your experience. We’re glad to hear you are enjoying the dining chairs. Regarding the “Make an Offer” request, the offer was received after business hours on Monday, reviewed and processed on Tuesday, and a response was sent by Friday. We apologize that we were unable to meet your budget for the chairs. We appreciate your patience throughout the process and hope there may be an opportunity to serve you again in the future.

客户服务

你好,我是你们网站的新手,我收到了 20% 的优惠券,但是它不起作用,因为你们正在进行另一项促销活动,但折扣不到 20%。如果你能退还余额就太好了:)

Grayson Living 回复2026-05-05

Thank you for reaching out! We’re happy to have you as a new customer. Please note that while we offer various promotions, certain brands and items are excluded from our 20% off coupon due to manufacturer pricing policies. Generally, our system applies the best available discount to your order at checkout. However, we want to ensure you have a great experience with us. We have reached out to you directly via email to discuss your order and see how we can best help you out.

骗局-我们购买了一件艺术品(超过......

骗局——我们购买了一件艺术品(超过 2000 美元),并且没有任何迹象表明它“缺货”。 (据说这是原创艺术)。几周后,我们收到通知,缺货,预计大约 10 周后发货。那一天到来了,没有任何更新。我们再次联系他们(2025 年 4 月 23 日),并被告知现在将推迟到 8 月。要求退款。

Grayson Living 回复2026-05-05

We’re sorry to hear about your experience and understand how frustrating unexpected delays can be, especially for a high-value purchase. Please let us know your order number so we can review the details and assist you further. You can also reach out to us directly at [email protected] for your refund request, and we will be happy to accommodate it promptly.

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