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Handy

201 条评价

3.8201 条评价
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关于 Handy

数据更新
网站
handy.com
分类
家庭服务
所在地
United States · New York
状态
待认证
近 12 个月
65 条评价
差评回复率
97%(57/59 条)
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Handy靠谱吗?

Handy(handy.com)在 OK.one 的综合评分为 3.8 分(满分 5 分),基于本站收录的 201 条用户评价,属于家庭服务分类,口碑一般。评价两极分化:67% 给出 4 星及以上,同时 27% 打了 1 星;商家回复了 97% 的差评;近 12 个月新增 65 条。数据最后更新于 2026-08-10。

用户怎么说

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Brett Raynor · 写过 8 条评价 · 体验于 2025-05-23 ·

即使确认后,技术人员也没有来!

我收到一封电子邮件,确认技术人员会来,但他们再也没有来。 客户服务没有帮助,而且带有浓重的亚洲口音,很难理解。

Handy 回复2025-05-23

Hi Brett, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the fact that the professional did not show up for the booking as it was scheduled. You were counting on us to provide you with a service and we always encourage professionals to honor their scheduled bookings. We would love to help you in a better way so please email us at [email protected] so that we can better assist you. We hope that you'll give us a chance to better serve you in the future. Best, Klaidy Handy CX Team

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Joshua Wingstrom · 写过 1 条评价 · 体验于 2025-04-17 ·

他们只是拿走你的钱

订购电视安装。他们的“Pro”没有出现。由于时间关系,我必须自己做。他们拒绝赔偿我的过失。

Handy 回复2025-05-08

Hi Joshua, Thank you for your feedback Please accept our sincere apologies for your recent experience. You were counting on us to provide you with a service and we did not deliver. We always encourage professionals to honor their bookings and understand that it is an inconvenience when they do not arrive. We would love to help you in a better way so please email us at [email protected] so that we can better assist you. We're here to help Best, Klaidy Handy CX Team

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JustAnswer Customer · 写过 6 条评价 · 已认证 · 体验于 2025-05-01 ·

凯文确实是一位专业人士,所以……

凯文确实是一位专业人士,而且非常友善!他也很靠谱!!

Handy 回复2025-05-07

Hi Marcy, Thanks so much for sharing your feedback about this pro! We are so pleased to hear that your professional did such a wonderful job. We're also very pleased to hear that your professional Kevin, is very Knowledgeable and friendly. Additionally, We see that you left a 5 ✨ ️ rating on the booking for him, and we appreciate the time you took to do it. We hope to work with you again soon Have a beautiful rest of your day! 🌞️ Best, Klaidy Handy CX Team

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Emalda and Elaijah · 写过 3 条评价 · 已认证 · 体验于 2025-05-01 ·

谢谢你方便

谢谢你方便。我们的技术人员是马文,他非常出色并且对我们的水阀非常了解。

Handy 回复2025-05-02

Hi Emalda, Thank you for taking the time to leave us such a lovely review! We're thrilled to hear that you're enjoying our services! Thanks to your professional Marvin who did a wonderful job. We're confident that you'll continue to receive top-notch services with every booking you create. Enjoy the rest of your day! 😃 Best, Klaidy Handy CX Team

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Brett M · 写过 1 条评价 · 体验于 2025-04-29 ·

没有东西被盗,既失望又松了口气

我想给他们无罪推论,因为我住在一个大城市(芝加哥斯特里特维尔)。我在柜台上留下了停车费和其他一切小费。清洁用品和抹布以及真空吸尘器和拖把都已准备好。如果这表明服务如何,我必须在他离开后用吸尘器吸尘。玻璃淋浴门只清洁了上半部分,上帝禁止他看踢脚板。读房间里的人。我为 3 小时的服务支付了 200 多美元,而你却提前一小时离开。这至少是一种不尊重。这家公司不是这样的。

Handy 回复2025-05-01

Hi Brett, We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review through the Angi app. We're also happy to look into this and assist accordingly with your work quality concerns. Please reach out to us at [email protected], and we'll be happy to assist you. Best, Ammi, Handy CX Team

清洁工在我的小房间里干得很好。

清洁工在我的一间卧室、一间浴室的小公寓里干得很好。一切看起来、闻起来都很新鲜——厨房柜台一尘不染,地板干净,浴室闪闪发光。他们也尊重我的空间并准时出现。绝对推荐进行彻底、无压力的清洁。

Handy 回复2025-04-09

Hi Daniel, Thanks so much for sharing with us your positive experience with this pro! We are pleased to hear that Mr. Serrano did such a great job on your apartment. It’s great to hear you have had a delightful experience! Thank you for your wonderful review! Enjoy the rest of your day ahead! 😁 Best, Hector CX Team

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Adam B · 写过 2 条评价 · 已认证 · 体验于 2025-04-01 ·

Handy 很好,会毫不犹豫地再次使用。

方便得很好。 不过,沟通有点奇怪。

Handy 回复2025-04-07

Hi Adam, Thanks for the great feedback! We are happy to hear that you had such a positive experience overall. We also noticed that you left him a 5-star rating on the booking and we appreciate you taking the time to do so. We are always happy to hear when homeowners are seeing success and value with Angi. Enjoy the rest of your day ahead! 😁 Best, Hector CX Team

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Mari Fleming · 写过 1 条评价 · 体验于 2025-03-26 ·

不要使用方便

我第一次约见的人没有出现。我从未接到过电话或短信。我不得不拨打800,她向我道歉,但我真的无能为力。她给我预约了两天后的时间。他迟到了,不得不两次离开并去五金店。他把电视挂在壁炉架上方,第一次太低,第二次太高,电视就歪了,两边都不齐。他在那里的总时间将近4个小时。我和我丈夫已经受够了,已经很晚了,另一位顾客正在等待她的预约,并一直给他打电话。 因为我是通过 BJ 的批发俱乐部预订的,而不是直接通过 Handy 预订的,所以他们不会退还我的钱。我正在打电话,BJ 的客户服务人员正在等待,大约一个小时后,他们向 Handy 发送了一个请求,因为他们要留下来,不能信任我。这绝对是一场噩梦。我根本不推荐他们,像Lowe’s、Costco、Wayfair这样的大卖场他们都使用Handy。我因缺席而提早下班,然后下次他们迟到时,他们损坏了我的壁炉,弄得一团糟,没有合适的钻头。 现在我必须花钱请别人把它拆下来,拧开它并在我的壁炉上钻更多的孔

Handy 回复2025-04-07

Hi Mari, Thank you for sharing your feedback with us. We're so sorry that your experience hasn't been as expected, and to hear that your professional didn't arrive at your booking. It is very uncommon for a pro not to arrive at a scheduled booking, and it’s behavior that we take very seriously. We would like to take a closer look at this matter and properly assist you. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected]. We'll be happy to assist you. Best, Ammi, Handy CX Team.

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Jack · 写过 1 条评价 · 已认证 · 体验于 2025-03-02 ·

专业人士!

准时。专业的。处理复杂的橱柜就很好了。

Handy 回复2025-03-03

Hi Jack, Thanks for your wonderful review! We're happy to hear that you were satisfied with the service. Thanks to your professional who arrived on time and did a very professional job. We hope to work with you again in the future. Enjoy the rest of your day! 😃️ Best, Klaidy Handy CX Team

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Frannie Bell · 写过 1 条评价 · 体验于 2025-02-27 ·

哇哦——这家公司一团糟

哇哦。我从 Google 购买了 Nest,他们通过 Handy 安排了安装。我现在有 2 个预定约会在预定时间一小时内被取消。这是一个什么样的雅虎组织? 而且让某人接电话几乎是不可能的。全部通过聊天。绝对不会推荐这家公司。现在我将尝试从 Google 处退还 99 美元的安装费。

Handy 回复2025-03-21

Hi Frannie, Thank you very much for sharing your feedback with us. We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected] and we will be happy to further assist you We look forward to hearing from you soon. Best, Estefany CX Team

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Elliot Gravel · 写过 2 条评价 · 体验于 2025-02-10 ·

服务很不错

服务不错,但专业人员迟到了。工作还不错,但客户支持可以更积极地响应。

Handy 回复2025-02-10

Hi Elliot, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected]. Best, Hector AngiSupport

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ASR · 写过 1 条评价 · 已认证 · 体验于 2025-02-01 ·

工作已经完成并遇到了……

工作已完成并达到预期

Handy 回复2025-02-07

Hi Anand, Thank you for taking the time to leave your amazing review 😄️ We're thrilled to hear that your Deep Cleaning Service booking 📅️ went well! We're extremely pleased to hear that the pro, Dunaajav T. who completed the job went above and beyond providing you a great experience. We noticed that you left a 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ Have a wonderful day! Best, Ammi, Handy CX Team

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Michael · 写过 3 条评价 · 已认证 · 体验于 2025-02-01 ·

我的人把电视放在正确的位置然后……

我的人将电视准确地放置在我要求的位置和高度。 很棒的服务。 我强烈推荐方便!

Handy 回复2025-02-03

Hi Michael, We truly appreciate your feedback and the time you took to leave us a review! Thanks for the wonderful review! We are always happy to hear when homeowners are seeing success and value with Angi. Wishing you a great rest of your day! 😄 Best, Hector CX Team

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Andrew Sansardo · 写过 1 条评价 · 体验于 2025-01-27 ·

这家公司是一个骗局

这家公司是一个骗局。他们向我的信用卡收取了几个月的费用,用于我从未享受过的清洁服务。当我去使用积分时,他们停用了我的帐户,客户服务(仅通过聊天)永远无法给我答案,并且他们断开了聊天。远离!

Handy 回复2025-01-29

Hi Andrew, Thank you so much for taking the time out of your day to leave us your feedback. We're so sorry to hear that your experience wasn't as expected. We understand that it can be frustrating and we want to assure you that we don't do scam activities. It's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at [email protected]. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account. We're here to help! Best, Klaidy Handy CX Team

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Joan · 写过 2 条评价 · 已认证 · 体验于 2024-12-31 ·

新年大扫除

清洁人员已准备好开始工作。他们有工作所需的物资和设备。他们听了我的要求,事情进展顺利。

Handy 回复2025-01-06

Hi Joan, Thanks so much for sharing with us your positive experience with this pro! It's great to hear that you have found a pro you can entrust your future projects with. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com. Best, Hector, CX Team

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Inigo Montoya · 写过 1 条评价 · 体验于 2024-12-30 ·

诱饵和转换策略

诱饵和转换策略 - 不惜一切代价避免方便 我在 12 月 28 日上午 10 点预订了 Handy 来安装恒温器。 当天上午 9 点,他们通过电子邮件重新安排到 12 月 30 日下午 6 点。 令人难以置信的是,30日下午5点,他们再次改期到1月8日。 这是完全不能接受的。 Handy 似乎有一种模式,即用有吸引力的预订时间来吸引顾客,然后不断地重新安排,直到人们放弃。 阅读其他评论,很明显我不是唯一经历过这种情况的人。 感觉像是一个故意的骗局,不做工作就保留安装费。我非常失望。 我强烈建议任何考虑使用 Handy 的人到其他地方寻找可靠的服务。

Handy 回复2024-12-31

Hi Inigo, Thank you very much for sharing your feedback with us. We're sorry to hear that your Thermostat installation booking was rescheduled and we understand how frustrating that must be. Please accept our sincere apologies for your recent experience as you were counting on us to provide you with a service. We would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to [email protected]. We look forward to hearing from you soon. Best, Klaidy Handy CX Team

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NewYorkshireLass · 写过 15 条评价 · 体验于 2024-12-07 ·

不要浪费你的时间

我使用 Handy 家用清洁剂已经有几年了。除了取消预订之外,我没有遇到任何问题。我的最后一次预订提前 24 小时被取消,他们向我发放了积分,因为他们向我收取了费用(这很愚蠢)。尝试使用发放的信用证通常很简单,对吧?您可能会认为这适用于您的下一次预订...不,他们尝试将积分添加到未来的预订中,以便您保持每周计划。我已经厌倦了这家 POS 公司。 我还与我的抄送公司就收费发生争议,并且我要取消我的帐户。令人遗憾的是,一些企业主认为,为了让企业蓬勃发展,你需要敲诈别人。他们雇用的人也很狡猾。他们说他们会出现,但他们没有出现,他们也会向你收取费用。

Handy 回复2024-12-26

Hi there, Thank you for your review. We know that last minute cancellations are an inconvenience for you and we apologize if this may have caused any frustrations. If your do not agree with the credit issued to your account or need further assistance, please contact us at [email protected] including your name, number and email address. We're happy to find more solutions for you and we will gladly assist you. Best, Ammi, Handy CX Team

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Marlon Claesson · 写过 10 条评价 · 体验于 2024-12-19 ·

需要在房间里安装一台电视……

需要在最近完工的房间里安装一台电视。我对房间、设计、家具等等进行了翻新。电视是最后安装在墙上的东西。 我向这些人寻求帮助,预约了专家,指定了日期和时间,申请很快就完成了,没有任何麻烦。这是令人惊讶的。 然后第二天,工作人员赶到并帮助正确安装了电视。付款是微不足道的,这对我来说也是令人高兴的。荣誉,给你们

Handy 回复2024-12-19

Hi Marlon, Thank you for taking the time to leave your amazing review 😄️ We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the professional who completed the job did it great. We appreciate your words and look forward to matching you with excellent professionals. Have a wonderful day! Best, Ammi, CX Team

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Scott DuBray · 写过 1 条评价 · 体验于 2024-12-12 ·

Handy 不可能有 4.2…

Handy 不可能有 4.2 星评级。他们的客户服务为零,责任为零,并且将尽一切努力确保他们得到你的钱,无论你是否从他们那里得到实际的服务。付钱给你十几岁的孩子去做你要让汉迪完成的任何任务。至少那时您知道您有很大的机会获得体面的服务。 编辑:我再次联系了 LG 和 Handy,但仍然不太希望看到这个问题得到解决。

Handy 回复2024-12-14

Hi Scott, Thank you for your sharing feedback. We're sorry to hear that your bookings didn't go as we wished. We understand that can be frustrating and we would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to [email protected]. We look forward to hearing from you soon. Best, Klaidy Handy CX Team

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Lisa Dionne · 写过 2 条评价 · 体验于 2024-12-10 ·

避开这家公司

避开这家公司。他们不仅多收费,而且拒绝退款,即使专业人士在最后一刻取消,让你陷入困境。没有办法通过电话联系客户服务——只有一个聊天选项,我等了一个多小时寻求帮助,但没有得到真正的帮助。他们声称我取消了服务,这是不真实的,而且专业人员公然撒谎。更糟糕的是,这位专业人士在工作时给我打电话,试图重新协商一个对他来说更方便的时间,甚至建议我直接在应用程序之外向他付款。无论是对于服务人员还是他们雇用的个人来说,这种经历都非常不专业和阴暗。

Handy 回复2024-12-11

Hi Lisa, Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected]. Best, Hector Handy CX Team