Hi Brett,
Thank you for sharing your feedback with us.
We apologize for the inconvenience caused by the fact that the professional did not show up for the booking as it was scheduled. You were counting on us to provide you with a service and we always encourage professionals to honor their scheduled bookings. We would love to help you in a better way so please email us at [email protected] so that we can better assist you.
We hope that you'll give us a chance to better serve you in the future.
Best,
Klaidy Handy CX Team
J
Joshua Wingstrom · 写过 1 条评价 · 体验于 2025-04-17 ·
★★★★★
他们只是拿走你的钱
订购电视安装。他们的“Pro”没有出现。由于时间关系,我必须自己做。他们拒绝赔偿我的过失。
Handy 回复2025-05-08
Hi Joshua,
Thank you for your feedback
Please accept our sincere apologies for your recent experience. You were counting on us to provide you with a service and we did not deliver. We always encourage professionals to honor their bookings and understand that it is an inconvenience when they do not arrive. We would love to help you in a better way so please email us at [email protected] so that we can better assist you.
We're here to help
Best,
Klaidy Handy CX Team
Hi Marcy,
Thanks so much for sharing your feedback about this pro!
We are so pleased to hear that your professional did such a wonderful job. We're also very pleased to hear that your professional Kevin, is very Knowledgeable and friendly. Additionally, We see that you left a 5 ✨ ️ rating on the booking for him, and we appreciate the time you took to do it. We hope to work with you again soon
Have a beautiful rest of your day! 🌞️
Best,
Klaidy Handy CX Team
Hi Emalda,
Thank you for taking the time to leave us such a lovely review!
We're thrilled to hear that you're enjoying our services! Thanks to your professional Marvin who did a wonderful job. We're confident that you'll continue to receive top-notch services with every booking you create.
Enjoy the rest of your day! 😃
Best,
Klaidy Handy CX Team
Hi Brett,
We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review through the Angi app. We're also happy to look into this and assist accordingly with your work quality concerns. Please reach out to us at [email protected], and we'll be happy to assist you.
Best,
Ammi, Handy CX Team
Hi Daniel,
Thanks so much for sharing with us your positive experience with this pro! We are pleased to hear that Mr. Serrano did such a great job on your apartment. It’s great to hear you have had a delightful experience! Thank you for your wonderful review!
Enjoy the rest of your day ahead! 😁
Best,
Hector CX Team
A
Adam B · 写过 2 条评价 · 已认证 · 体验于 2025-04-01 ·
★★★★★
Handy 很好,会毫不犹豫地再次使用。
方便得很好。 不过,沟通有点奇怪。
Handy 回复2025-04-07
Hi Adam,
Thanks for the great feedback!
We are happy to hear that you had such a positive experience overall. We also noticed that you left him a 5-star rating on the booking and we appreciate you taking the time to do so. We are always happy to hear when homeowners are seeing success and value with Angi.
Enjoy the rest of your day ahead! 😁
Best,
Hector CX Team
Hi Mari,
Thank you for sharing your feedback with us.
We're so sorry that your experience hasn't been as expected, and to hear that your professional didn't arrive at your booking. It is very uncommon for a pro not to arrive at a scheduled booking, and it’s behavior that we take very seriously. We would like to take a closer look at this matter and properly assist you. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected].
We'll be happy to assist you.
Best,
Ammi, Handy CX Team.
J
Jack · 写过 1 条评价 · 已认证 · 体验于 2025-03-02 ·
★★★★★
专业人士!
准时。专业的。处理复杂的橱柜就很好了。
Handy 回复2025-03-03
Hi Jack,
Thanks for your wonderful review!
We're happy to hear that you were satisfied with the service. Thanks to your professional who arrived on time and did a very professional job. We hope to work with you again in the future.
Enjoy the rest of your day! 😃️
Best,
Klaidy Handy CX Team
F
Frannie Bell · 写过 1 条评价 · 体验于 2025-02-27 ·
★★★★★
哇哦——这家公司一团糟
哇哦。我从 Google 购买了 Nest,他们通过 Handy 安排了安装。我现在有 2 个预定约会在预定时间一小时内被取消。这是一个什么样的雅虎组织? 而且让某人接电话几乎是不可能的。全部通过聊天。绝对不会推荐这家公司。现在我将尝试从 Google 处退还 99 美元的安装费。
Handy 回复2025-03-21
Hi Frannie,
Thank you very much for sharing your feedback with us.
We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected] and we will be happy to further assist you
We look forward to hearing from you soon.
Best,
Estefany CX Team
E
Elliot Gravel · 写过 2 条评价 · 体验于 2025-02-10 ·
★★★★★
服务很不错
服务不错,但专业人员迟到了。工作还不错,但客户支持可以更积极地响应。
Handy 回复2025-02-10
Hi Elliot,
Thank you for your feedback.
If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Best,
Hector AngiSupport
A
ASR · 写过 1 条评价 · 已认证 · 体验于 2025-02-01 ·
★★★★★
工作已经完成并遇到了……
工作已完成并达到预期
Handy 回复2025-02-07
Hi Anand,
Thank you for taking the time to leave your amazing review 😄️
We're thrilled to hear that your Deep Cleaning Service booking 📅️ went well! We're extremely pleased to hear that the pro, Dunaajav T. who completed the job went above and beyond providing you a great experience. We noticed that you left a 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️
Have a wonderful day!
Best,
Ammi, Handy CX Team
M
Michael · 写过 3 条评价 · 已认证 · 体验于 2025-02-01 ·
★★★★★
我的人把电视放在正确的位置然后……
我的人将电视准确地放置在我要求的位置和高度。 很棒的服务。 我强烈推荐方便!
Handy 回复2025-02-03
Hi Michael,
We truly appreciate your feedback and the time you took to leave us a review!
Thanks for the wonderful review! We are always happy to hear when homeowners are seeing success and value with Angi.
Wishing you a great rest of your day! 😄
Best,
Hector CX Team
Hi Andrew,
Thank you so much for taking the time out of your day to leave us your feedback.
We're so sorry to hear that your experience wasn't as expected. We understand that it can be frustrating and we want to assure you that we don't do scam activities. It's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at [email protected]. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account.
We're here to help!
Best,
Klaidy Handy CX Team
J
Joan · 写过 2 条评价 · 已认证 · 体验于 2024-12-31 ·
★★★★★
新年大扫除
清洁人员已准备好开始工作。他们有工作所需的物资和设备。他们听了我的要求,事情进展顺利。
Handy 回复2025-01-06
Hi Joan,
Thanks so much for sharing with us your positive experience with this pro! It's great to hear that you have found a pro you can entrust your future projects with. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.
Best,
Hector, CX Team
Hi Inigo,
Thank you very much for sharing your feedback with us.
We're sorry to hear that your Thermostat installation booking was rescheduled and we understand how frustrating that must be. Please accept our sincere apologies for your recent experience as you were counting on us to provide you with a service. We would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to [email protected].
We look forward to hearing from you soon.
Best,
Klaidy Handy CX Team
Hi there,
Thank you for your review. We know that last minute cancellations are an inconvenience for you and we apologize if this may have caused any frustrations. If your do not agree with the credit issued to your account or need further assistance, please contact us at [email protected] including your name, number and email address. We're happy to find more solutions for you and we will gladly assist you.
Best,
Ammi, Handy CX Team
Hi Marlon,
Thank you for taking the time to leave your amazing review 😄️
We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the professional who completed the job did it great. We appreciate your words and look forward to matching you with excellent professionals.
Have a wonderful day!
Best,
Ammi, CX Team
S
Scott DuBray · 写过 1 条评价 · 体验于 2024-12-12 ·
★★★★★
Handy 不可能有 4.2…
Handy 不可能有 4.2 星评级。他们的客户服务为零,责任为零,并且将尽一切努力确保他们得到你的钱,无论你是否从他们那里得到实际的服务。付钱给你十几岁的孩子去做你要让汉迪完成的任何任务。至少那时您知道您有很大的机会获得体面的服务。
编辑:我再次联系了 LG 和 Handy,但仍然不太希望看到这个问题得到解决。
Handy 回复2024-12-14
Hi Scott,
Thank you for your sharing feedback.
We're sorry to hear that your bookings didn't go as we wished. We understand that can be frustrating and we would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to [email protected].
We look forward to hearing from you soon.
Best,
Klaidy Handy CX Team
Hi Lisa,
Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Best,
Hector Handy CX Team