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Handy

201 条评价

3.8201 条评价
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关于 Handy

数据更新
网站
handy.com
分类
家庭服务
所在地
United States · New York
状态
待认证
近 12 个月
65 条评价
差评回复率
97%(57/59 条)
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Handy靠谱吗?

Handy(handy.com)在 OK.one 的综合评分为 3.8 分(满分 5 分),基于本站收录的 201 条用户评价,属于家庭服务分类,口碑一般。评价两极分化:67% 给出 4 星及以上,同时 27% 打了 1 星;商家回复了 97% 的差评;近 12 个月新增 65 条。数据最后更新于 2026-08-10。

用户怎么说

M
Michael S. Salet · 写过 3 条评价 · 已认证 · 体验于 2024-08-27 ·

罗伯特很好

准时、知识渊博、风度翩翩

Handy 回复2024-08-29

Hey Michael! Thanks for your excellent review! 🤩️ We're super excited to hear that you liked the service of our professional, Robert F.! It is so cool that he showed up on time, was knowledgeable, and personable while setting up your TV. It is great when things go smoothly! The recognition of such efficiency through your 5-star rating on the booking is greatly appreciated ⭐️ Have an awesome day! Best, Ammi, Handy CX Team.

A
Ahmad · 写过 1 条评价 · 已认证 · 体验于 2024-08-28 ·

电视壁挂架

Tan 和 Najeebullah 都非常出色地将我的电视安装在墙上。太感谢了!

Handy 回复2024-08-28

Hi Ahmad, Your feedback made our day! Thank you for taking the time to review our service. We're thrilled to hear that you’re happy with the wall mounting job done by Tan and Najeebullah. They take great pride in their work, and it’s wonderful to know that their efforts made a positive impact. We noticed your 5-star rating and are very thankful for your feedback. Have a fantastic rest of your day! 😁 Best, Hector Handy CX Team

E
Evelyn · 写过 1 条评价 · 已认证 · 体验于 2024-08-27 ·

技术人员没有来,但他们换了服务并标记工作完成。要求退款很困难……

技术人员没有来,但他们标记了工作

Handy 回复2024-08-28

Hi Evelyn, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the fact that the professional did not show up for the booking as it was scheduled. Sincerely it is not the kind of service we would have wished for you and we appreciate the time you took to let us know. We promise that your experience will help us to improve. In case you need further support please do not hesitate to contact us by sending an email to [email protected] including your full name, phone number, and email associated with your handy account. We will be happy to assist you. Best, Klaidy Handy CX Team

S
SI · 写过 1 条评价 · 已认证 · 体验于 2024-08-27 ·

他非常专业且知识渊博

我会一次又一次雇用他

Handy 回复2024-08-27

Hi Si, Thank you for taking the time to leave us such a lovely review! We're pleased to know that the professional Paul who completed your TV Mounting did a great job. Thanks to your professional who met your expectations. Furthermore, We appreciate the 5- ✨ ️ rating that you left for him in the booking and we hope to work with you again soon. Enjoy the remainder of your day! 😄️ Best, Klaidy Handy CX Team

C
Chris · 写过 2 条评价 · 已认证 · 体验于 2024-08-26 ·

Handy 可以为家庭提供帮助……

Handy 使获得家庭项目帮助变得如此容易,而且工作人员都很棒!

Handy 回复2024-08-27

Hey Chris! You made our day with your awesome review 🤩️ We're so thrilled to hear how well your home projects are going. And we're not surprised that Munkhorgil G. rocked your Light Fixtures project - they are amazing! We saw that you left them a shiny 5-star rating on the booking and appreciate you for taking the time to do so. ⭐️ Hope your day goes great! Best, Ammi, Handy CX Team.

C
CC · 写过 1 条评价 · 已认证 · 体验于 2024-08-24 ·

方便太可怕了。勤杂工很棒。

通过 Handy 与我合作的专业人士都很棒。然而,Handy 作为一项服务很糟糕。他们收取客户的大量费用。该应用程序充满了技术难题。客户服务团队基本上没什么用,帮助中心充满了过时/不正确的信息(例如,说专业人士的评级提交后无法更改,但评级已被客户服务更改)。 Handy 随机重新安排了我的预订两次,没有提供任何类型的通知。有一次,他们甚至将预订重新安排到一个多月后的日期。 输入我的抄送信息后,我想给我的专业人士留下一个小费。但是,无法为我的专业人士留下评论或提示。联系客户支持后,他们说我没有付款信息,即使我向他们发送了我的抄送信息已成功上传到 Handy 服务器的屏幕截图。

Handy 回复2024-08-26

Hi Cahlen, We're sorry to hear that your experience wasn't the expected. We would be happy to assist you with getting back into the app and any other concerns you may have. Please note that bookings are scheduled twice when more than one pro is needed to successfully complete the job. However, we want to assist you accordingly and take a closer look at what happened. We kindly request you send us an email to [email protected] including your name, number, and email address for a faster response. We'll be happy to assist you. Best, Ammi, Handy CX Team

C
Chyrise Taylor · 写过 4 条评价 · 体验于 2024-08-26 ·

不要使用他们的清洁服务

不要使用他们的清洁服务!即使该人没有出现,您也会被收取费用!当您尝试取消他们的服务时,您将被收取费用! 聊天团队没有帮助! 远离!

Handy 回复2024-08-26

Hi Chyrise, Thank you for sharing your feedback with us. We're so sorry that your experience hasn't been as expected and to hear that your professional didn't arrive at your booking. It is very uncommon for a pro not to arrive at a scheduled booking and it’s behavior that we take very seriously. We would like to take a closer look at this matter and properly assist you. We kindly request you send us an email to [email protected] including your name, phone number, and email address associated with your handy account. We would love to make things right for you and we'll be happy to assist you. Best, Ammi, Handy CX Team.

S
Sharon · 写过 1 条评价 · 已认证 · 体验于 2024-08-24 ·

我通过你雇了一个人来……

我今天通过你雇了一个人来。他做得非常出色,我希望再次拥有他。我去给他做了我最喜欢的清洁工。当我尝试安排另一次约会时,我在任何地方都看不到他的名字。你一直想和我联系的人是上次在我预约前两小时取消的那个人。为什么我不能重新安排今天的那个人?

Handy 回复2024-08-25

Hi Sharon, Thank you very much for sharing your feedback. We're happy to know that the pro, David H. did an excellent job! Regarding your inquiry, when a professional has been set as your Favorite, we'll give them top priority access to all your bookings and do our best to match you with them again. While we'll do our best to match you up again, it's at the discretion of the professional to claim your booking, since they are independent service providers. We would like to assist you accordingly and kindly request you send us an email to [email protected] including your name, number, and email address for a faster response. We'll be happy to assist you. Best, Ammi, Handy CX Team

G
GARY COE · 写过 2 条评价 · 已认证 · 体验于 2024-08-19 ·

安装人员准时到达,速度很快……

安装人员准时到达,快速而令人愉快。 对电视安装非常有帮助并且知识渊博。

Handy 回复2024-08-25

Hi Gary! Thank you for taking the time to leave your amazing review 😄️ We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the pro, Rafael V. completed the job on time and was fast and pleasant providing you a great experience. We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ Have a wonderful Sunday 🌴 Best, Ammi, Handy CX Team

T
Tee · 写过 5 条评价 · 体验于 2024-08-23 ·

再也不会了!

我的得心应手的“专业人士”迟到了,英语说得很少,弄坏了我的干墙的一部分,在他造成的混乱之后没有清理,也没有完成任何工作。尽管我预订了 2 小时,但不到一个小时就离开了。我不得不预订另一家服务提供商,同时支付紧急服务和清理费用。更糟糕的是他们的客户服务。我支付了近 300 美元,他们为我提供了未来订单的 35 美元积分,哈哈。而且我已经在其他项目上花费了几千美元,所以不是新客户。我不会责怪对方的人。他们的客户服务显然是一些在糟糕的公司管理下在恶劣条件下工作的穷人。我可以忍受糟糕的服务,但退款政策和客户服务让我再也不会和这些人一起预订。

Handy 回复2024-08-24

Hi Tee, Thank you so much for your feedback. We're sorry to hear that your booking didn't go as planned. Sincerely it is not the kind of service we would have wished for you and we promise that your experience will help us to improve. We would like to take a closer look at the matter and properly assist you, please contact us by sending an email to [email protected] including your full name, phone number, and email associated with your handy account. We're here to help! Best, Klaidy Handy CX Team

K
Kirk · 写过 2 条评价 · 已认证 · 体验于 2024-08-22 ·

能够快速找到专业人士...

能够通过您的网站快速找到专业人士。在您的应用程序上也可以轻松导航!

Handy 回复2024-08-23

Hi Kirk,  Your feedback made our day! Thank you for taking the time to review our service. We’re thrilled to hear that you found a professional quickly and that you had a smooth experience using our app. We’re always working to make our platform as user-friendly and efficient as possible, so your positive feedback means a lot to us. Thank you for the 5-star rating you left on your booking; we truly appreciate it! Have a fantastic rest of your day! 😄 Best,  Hector, Handy CX Team

J
Jenna · 写过 1 条评价 · 已认证 · 体验于 2024-08-22 ·

约翰太棒了

约翰太棒了。非常友好和尊重。你可以看出他是一个工作勤奋的人,认真对待工作并想为客户尽力而为。

Handy 回复2024-08-23

Hi Jenna 🙌 Thank you so much for taking the time out of your day to leave us this excellent review! We’re delighted that John went above and beyond during your service, he is worthy of being called a professional. Remember when you rate your pro highly they will automatically be added to your pro team, making it more likely that you will match with this pro on future bookings. Thanks for recommending the professional so that other people may require her services. We hope to work with you again soon Enjoy the rest of your day 😁️ Best, Estefany Handy CX Team.

M
Mary · 写过 1 条评价 · 已认证 · 体验于 2024-08-22 ·

帕维尔很棒

帕维尔太棒了! 他很友善,很友善,并回答了我的问题。 我什至向我的朋友吹嘘他。

Handy 回复2024-08-23

Hi Mary, We're absolutely delighted to see your fantastic review - thank you so much for taking the time to share your thoughts! It's awesome to know everything went well and your expectations were fulfilled with your appliance installation 🤩️We couldn't be happier to know that you are happy with Pawel's work. We are sure that he is a nop-notch pro 👷️ We noticed that you left an amazing 5-star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ Hope you are having a wonderful day! Best, Ammi, Handy CX Team

W
Wendy · 写过 1 条评价 · 已认证 · 体验于 2024-08-22 ·

干得好

阿米尔准时而且非常专业。我强烈推荐他来完成您需要完成的任何工作。

Handy 回复2024-08-22

Hi Wendy,  Thanks for the wonderful review! We are thrilled to hear that you had a positive experience with Amer. It’s great to know that his punctuality and professionalism stood out to you. Your recommendation means a lot to us, and we’re grateful for your support. Your 5-star rating did not go unnoticed—thank you for it! Have a fantastic rest of your day! 😄 Best,  Hector, Handy CX Team 

M
Monica Gonzales · 写过 2 条评价 · 已认证 · 体验于 2024-08-20 ·

干得好

他准时到达。非常聚,我很高兴。

Handy 回复2024-08-22

Hey Monica! We sincerely thank you for your amazing review 😄️ We're super happy to hear that everything went smoothly with your Furniture Assembly booking! 📅️ We're delighted that Jose L. nailed it with the punctuality and top-notch service! We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ We wish you an excellent day ahead! Best, Ammi, Handy CX Team

S
Stacey · 写过 1 条评价 · 已认证 · 体验于 2024-08-22 ·

快速、自信的安装。

Handy 回复2024-08-22

Hey Stacey! We're absolutely thrilled with your awesome review 😊 It is fantastic to hear that everything went smoothly with your appliance installation 🤩️We're delighted that your pro, Peter L. was great and did an awesome job 👷️ We appreciate your words and we look forward to matching you with excellent pros ⭐️ Wishing you a pleasant remainder of your day! Best, Ammi, Handy CX Team

B
Barbara · 写过 2 条评价 · 已认证 · 体验于 2024-08-22 ·

控制时间、高效

Handy 回复2024-08-22

Hi Barbara,  Thanks so much for sharing your feedback about this pro! We're especially pleased that you noted Contrell’s punctuality and efficiency. We take great pride in ensuring our team delivers timely and effective service, and it’s gratifying to know that Contrell met your expectations. Your feedback is greatly appreciated and helps us to continually strive for excellence. We’re grateful for the 5-star rating you provided and appreciate your support! We hope the rest of your day goes well! 😁 Best,  Hector, Handy CX Team 

R
Randi · 写过 1 条评价 · 已认证 · 体验于 2024-08-21 ·

电视支架

非常好而且努力工作

Handy 回复2024-08-21

Hi Randi👋 Thank you for taking the time to share your fantastic review! We're thrilled to hear that you're enjoying our services. Thanks to your Andre who did an awesome job on your TV mounting booking. Additionally, we noticed and appreciate the 5 ⭐ rating you left for him on the booking. We're confident that you'll continue to receive top-notch services with every booking you create. Enjoy the rest of your day! 😎️ Best, Estefany Handy CX Team

A
ALENA · 写过 1 条评价 · 已认证 · 体验于 2024-08-14 ·

快的

快速、专业和乐于助人的服务..非常友善的员工

Handy 回复2024-08-20

Hi Alena, Thank you for this marvelous review! We’re so excited to hear that your expectations were fulfilled and to know that your professional John, has done a great job in your booking. He is genuinely worthy of being called a professional as he went above and beyond. Additionally, We appreciate your words and we noticed that you left a great 5 🌟️ rating for him in the booking. Enjoy the remainder of your day! 😄️ Best, Klaidy Handy CX Team

V
VALERIE · 写过 1 条评价 · 已认证 · 体验于 2024-08-20 ·

他花了一些时间将照片居中……

他花了一些时间将照片放在我沙发上方的正确高度上。 他完成后就打扫干净了,而且很有礼貌。

Handy 回复2024-08-20

Hi Valerie, Thank you for taking the time to share your fantastic review! We're thrilled to hear that you're enjoying our services! Thanks to your top-notch professional Sarun who did an awesome job during your booking. Additionally, we noticed and appreciate the 5 ⭐ ️ rating and review you left for him in the booking. We're confident that you'll continue to receive top-notch services with every booking you create. Enjoy the rest of your day! 😎️ Best, Klaidy Handy CX Team