Solo Health Collective

Hi Vincent, thank you so much for sharing you experience with our support team! We aim to provide a high level of service for all of our members - whether that's finding in-network providers, bill reviews, explaining questions with claims, or really answering any questions to do with health plan! I'm so glad that your plan has been accepted by your medical providers and that you're saving with Solo! Please reach out in the future if you need assistance with anything :)

Hi Marc, thank you so much for taking the time to leave a review. Our team strives to deliver personalized support to our members, especially during stressful moments! We're glad to have you and your family as Solo members and if you need our support in the future just let us know :).

Hi Drew, Although I can't address specific concerns publicly due to member privacy, I wanted to take the time to address some of your concerns. Serious procedures involve multiple parties by design: your provider/hospital, Vault Admin Services (claims), FairosRx (pharmacy), and Multiplan PHCS (network). Prior authorization and utilization reviews aren't unique to Solo, they're standard across most, if not all, major medical plans, including large employer coverage. Coordination across all parties is essential to getting large claims covered. Regarding the subdomains; we are actively working to fix this. I recommend bookmarking the partner site that you purchased your plan from for an easier sign in experience in the future - until this is more streamlined. The open network is designed so members can see any provider willing to bill Vault Admin Services directly, so you're not stuck with one narrow list. It is my understanding that a partner is working with you directly but if you need us, please reach out [email protected] - we will be sure to get back to you as soon as we can. We value your membership and want you to get the care you need.

We're so glad that all of your questions were answered during your conversation with our team! If you need us in the future, just let us know!

Thank you so much for leaving a review! We're so glad that you have had a positive experience with our support team and that the nationwide PPO network has been working for you! If you need help in the future just let us know :)

Hi Paul, thank you for taking the time to leave a review for us! We know how important it is to be able to see provider's that you trust and have a relationship with - we're glad it has worked out for you to see your RUSH providers! If you need us in the future just let us know!

Hi Lara, thank you for sharing your experience with Kylie! Our team strives to make every interaction with a member helpful and informative. If you ever need us in the future just let us know!

Hi Mike, thank you for sharing your experience with us! We're glad that you've found your benefits easy to use and helpful :). If you need anything in the future just let us know!

Thank you so much for sharing your experience with Kylie! If you have any customer support needs in the future just let us know :)

Thank you for taking the time to share your experience. We're sorry to hear about the frustration and confusion surrounding your husband's physical therapy costs — we understand how stressful unexpected medical bills can be. We want to clarify that the costs described may reflect how deductible-based plans work, where in-network negotiated rates apply to services before the deductible is met — meaning the full contracted rate (not the provider's standard cash price) is billed to the member. It's also important to note that we do not control what a provider chooses to bill for their services. We recognize this can feel counterintuitive, and we take your feedback seriously. That said, we'd love the opportunity to review your specific situation and make sure everything was processed correctly. Please reach out to us directly at [email protected], and one of our team members will be in touch to walk through your claims and to assist you through this process.

Thank you so much for your review! We aim to provide excellent customer service in every interaction that we have with our members :)

Hi Brock, thank you so much for sharing your experience with Kylie! Our team always strives to go above and beyond for our members and we're glad that has been the case for you. If you have any questions or need help going forward just let us know! Thank you for being a part of the Solo community!

Hi Sean! Thank you so much for taking the time to leave a review. We're so glad to hear that you had a great experience while being on Solo and wish you the best with your next job! If you need our services in the future - just let us know!

Hi Sarah! Thank you for sharing this. We're so glad you were able to get your surgery with a provider you could trust - even if they were out-of-network. Situations like yours are exactly why we have a concierge support team. Being self-employed shouldn't mean having to choose between the specialist you trust and the coverage you're paying for. I'm so glad to hear that Allison and Katie were able to step in, work through the details, and make it happen. Thank you for taking the time to share your experience, and we hope your recovery goes smoothly.

Thank you for sharing your experience with our team, we're thankful to have you as a member. If you need help in the future, just let us know!

Thank you so much for sharing your experience with being on the plan & with Kylie's support! If your needs change in the future, let us know - we're always happy to help :)

Hi Daniel, Thank you so much for taking the time to leave a review. We're glad that we've been able to support your needs on the plan and look forward to working with you in the future! If you need help with anything just let any of us know :).

Thank you for the kind words about our coverage and customer service, that means a lot to us. You're right to call out the ID card issue. We're actively evaluating our ID card fulfillment process to make sure this doesn't happen again. We appreciate you flagging it, and we're glad to have you as a member.

Hi Avery, Thank you so much for this wonderful feedback! We're thrilled to hear that our team has made such a positive impression, being genuinely accessible and helpful is something we work hard to deliver every single day. Reviews like yours remind us why we do what we do. We're so glad to have you as a member!

Thank you so much for sharing your experience with our support team!