HelloFresh US

Hi Brandie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with poor box packaging featuring only two cold packs at the bottom, resulting in spoiled ingredients sitting in 95-degree heat that had to be thrown away, alongside hit-or-miss produce quality over time—despite seeing recent improvements in produce and receiving a refund for the spoiled box, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Natalie, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Michael, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Jonathan, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing items including an entire meal, a recipe card, and an ingredient bag, minor produce rot, and open packaging upon arrival—despite paying a premium price—and enjoying prompt deliveries and innovative meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Michael, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the pricing being a little high—despite enjoying timely weekly deliveries and very flavorful meals, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Michelle, Thank you so much for taking the time to leave us a 5-star review! :green_heart: We're absolutely thrilled to hear that you're enjoying our meals and recipes. Knowing that we're helping bring delicious, enjoyable moments to your table truly means the world to us. Since you're loving our recipes, we're excited to share that we're launching our very first HelloFresh Cookbook on Amazon! :tada: Featuring over 100 of our favorite recipes, this cookbook has been lovingly curated by our incredible culinary team over the years. We're also proud that a portion of the proceeds will support our partnership with Meals with Meaning Mission, helping raise funds to make a positive impact and feed communities in need. If you'd like to take a look, feel free to check it out here: https://www.amazon.com/HelloFresh-Unboxed-Kristin-Bryan/dp/B0GMXXQ4WC?ref_=ast_author_mpb. Thank you again for being part of the HelloFresh family and for letting us be a part of your mealtime journey! Warm regards, The HelloFresh Team

Hi Maria, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with ongoing issues regarding the delivery of your orders, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Suzy, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving a chicken packet with a hole in it that leaked over your other ingredients—marking the third time this issue has occurred, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Clark Family, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with disappointingly small portion sizes for the two-person plan, high regular pricing relative to the amount of food provided, and persistent, annoying prompts urging you to share boxes with friends without an easy way to opt out—despite your initial excitement to try the service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Patricia, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with frequently missing recipe cards—occurring roughly two out of every three weeks—and the inconvenience of having to look up or print recipes online when you signed up for ease and convenience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Verna, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with repeatedly missing printed cooking instructions despite customer service assurances, and digital recipes being inconvenient when other family members are cooking while you are away with your phone, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Pat, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with confusing win-back promotional offers, being charged full price after attempting to reactivate with a discount, feeling subject to a "bait and switch," and receiving unhelpful customer service that refused to apply the offer or assist—despite enjoying the food and delivery quality, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Melissa, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unresolved billing issues regarding missing credits, price increases, loss of rewards, and unhelpful support, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Kari, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your order being unexpectedly delayed and subsequently canceled with a refund rather than delivering the food you were looking forward to, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi there, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with an inability to place an order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of HelloFresh! Warm regards, The HelloFresh Team

Hi Lindsey, Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements. In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community! Warm regards, The HelloFresh Team