Most reviewers were let down by their experience overall. People frequently complained that customer service was entirely unhelpful, leaving callers waiting on long holds or refusing to assist end users with technical problems. Consumers also experienced continuous system failures, poor software performance, and extremely frustrating difficulties regarding passwords, remote platform access, and third-party installation services. Many disappointed buyers felt that the expensive equipment failed to justify its overall cost, leading to widespread regret regarding their purchases.
Some reviewers were happy with certain aspects, mentioning that specific hardware pieces looked nice and functioned adequately for the price paid.
Very poor UK customer service. Upgraded the firmware on an existing network recorder to get the latest features and ended up with no event notifications into the mobile apps. No explanation as to why this can happen from them. Notifications started eventually after a 24 hour delay, with the support technician not able to explain why they had stopped and instead asking for information he'd already been given. Also unable to explain why latest firmware on their support website will not apply to the recorder and gives an error message instead.. Very poor support for such a technical and feature-rich product.
Terrible customer service. They do not want to connect with their consumers at all! They would much rather feather the nest of their "installation" partners forgetting who in fact pays them. Terrible customer service with seemingly no training on basic human interaction. Robotic like response. Totally unsatisfactory. I won't be using them again.
Just awful. Half the time the playback doesn't work. I can't log into the home page as it fails every time with the CAPTCHA hurdle. Then it says my user name has already been used and then the same with the password. Had mine installed by professionals. I cannot recommend this device too lowly.
I had an issue with with my nvr that required me to call customer service. Rather than get into all the particulars, let me just say that their tech support staff has to be the most incompetent people I’ve ever had to deal with. I don’t believe they get any training at all(probably on the job training).
Hik Vision is so bad, i can't put into words how bad it is.
It was installed by a professional, even he struggled with the non existent instructions. As for recording, if nothing moves in the picture, then fine, but if you are wanting to pick up something moving. No chance. As for the play back system, it jumps forwards and backwards, it's no use whatsoever. As for the customer service, don't even go there. I even went into the Hik Vision shop, over the Riverside ind est in Middlesbrough. What a bunch of ignorant, arrogant (i won't put a swear word here as it will no doubt get deleted) but you get my drift. Save your time and money and go else where. I've had mine about 2 years, and it's defo getting changed. If i could give 0 stars. I would
I wonder if the only people giving this a decent rating
either work for the Hiccup Joke Vision or are on commission with them. No way, can you give this product or customer service more than 1 star
same problems as described in most off reviews from below. I cannot reset password for nvr and ip camera with it. not getting any files back from support after uploading required xml file. more likely I will have to buy another kit.
Contact this company for help, they could not have done less. Seem keen to shut down the request by doing as little as possible. Will avoid this companies products for this reason.
Avoid! I had one of their cameras so I thought I would look through the website and buy more to suit my needs. They advertise these products but they won’t sell them to you or tell you where you can get them! Customer support useless.
Hikvision UK provide the best support to installers. They will go above and beyond & can respond within a matter of minutes, despite their call volumes.
I would highly recommend HIKVision to anyone who was needing a Network/IP Camera Solution.
Thanks HIKVision
When I chose Hikvision for my home system, I thought I was going for one of the best. I found found the Hikvision kit to be less than average for the price. The DVR software is rubbish.. It simply does not work as it is meant to when downloading footage, it has a mind of its own and creates unreadable files. Customer support have refused to deal with me as I am not a 'professional' installer. Well get this Hikvision, I am a professional designer and specifier of systems, and I will remember your attitude.
They may have decent quality kit but their customer service in the UK is non existent - To the extent that I have ditched their NVR and Cameras and bought from a reputable dealer - do not buy
This company is a joke and especially the customer support/no support,,I bought a used dvr that needed the password resetting and they would absolutely not help at all,they said it is for security reasons,,so why did it take me 5 mins online to get the password removed by a none hikvision sorce???? Security Reasons??? Your a joke,it took me a few presses of a keyboard to get it unlocked,but because they are so insecure,I am gonna change it for a Swann,goodbye
We inherited the HIKvision system. Safe to say I would have paid for something better. The software is total rubbish. It has issues with Chrome and virtually all other, modern browsers. Live view works on the ipad app but not in Chrome. It can be made to work but the procedure is a joke. Playback is buggy, hangs and is generally unreliable. What you want is something that works and WHEN you need the video footage you expect it to be there. HIKvision is NOT what you want.
Having just shelled out 2k on a new CCTV system from Hikvision you'd expect I can email support as an end-user (WITHOUT RESISTANCE), for help setting up Privacy Mask via the iVMS-4200 software on a PC. WRONG!
My neighbours deserve privacy and Hikvision won't give it to them. How about sending me a user guide? NOPE.
Hikvision won't help me unless I email the following details which I cannot as I don't know...
Name, Contact Number, Company Name, Company Address, Country, Customer Type, Purchase from, Complete Device Serial Number(s), Firmware Version, Type of issue.
Thanks for nothing Hikvsion.
Rubbish camera software when it works and now that it's stopped working there's no one responding to emails. The software is horrendous for looking back over recordings. Doesn't tell you when there's been activity on the camera and panning is extremely painful when looking manually.
The rest of the reviews on here pretty much sum it up.
Now installed over 10,000 Hik cameras and would not use any other product. Hik is not a DIY product and should only be installed by professionals. HIK provide full training and excellent support to their installation partners. They do not provide support to end users, so make sure you have them installed by a professional, reliable approved installer and you will benefit from the superior technology, quality and reliability.
Don’t want to give it 1* more like -10. It was going wrong so my installer upgraded it and since then it’s been a nightmare. Firstly the upgrade is an absolute load of rubbish and as my installer doesn’t appear to know how to get it running properly I am left with 2 cameras that don’t work properly. No help from HikVision available anywhere. I would never buy this again and certainly wouldn’t recommend it.
Cheap for a reason - buggy software, non-existent support
I had several Hikvision IR dome cameras and a doorbell. Would never buy from them again. Although the basic technology is quite impressive, the cams were useless due to horribly buggy software and non-existing support. Even something as simple as a firmware update could turn into a nightmare. My doorbell "disappeared" from the Hikvision site. Their business model is to bait new clients with fancy tech specs and to constantly bring new models while failing to support the previous models. In short: Hikvision is for geeky tinkerers who like to spend a lot of time learning the bugs of their camera software and who are ready to "upgrade" their cameras every year.
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