Hockerty

Hi Joseph, I’m very sorry to read this, especially as you had a good experience with your previous suit and expected this new order to fit at least as well. I understand how frustrating it must be to choose a larger chest size and still find the jacket too tight to wear buttoned. I have checked the information available and I can’t see that a support request has been opened yet for this issue, so we haven’t had the opportunity to review it properly with you. I’m going to contact you directly so we can compare both orders, check the measurements used, and help you find the best possible solution. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Roger, Thank you very much for taking the time to share such a detailed review 😊 We’re glad to hear that you were satisfied with the fast delivery, the quality of the shirts, and the overall value of your order. We also appreciate your honest feedback regarding jacket length, fabric selection, and shoes. Your point about specifying jacket length is especially helpful, and we always recommend customers double-check their preferences in the 3D designer to ensure the final look matches their expectations perfectly. We’ll make sure your comment is shared with our product team as well, especially regarding fabric variety and materials for more formal occasions. Our goal is to offer a wide range that fits different styles and needs, so your insights are truly valuable as we continue improving 💛 Thanks again for your trust and constructive feedback. We hope to have the chance to dress you again soon for even more refined occasions. The Hockerty team

Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that you appreciated the accuracy, promptness, craftsmanship, and value of your suit, as well as the smooth and timely delivery. Feedback like yours means a lot to our entire team and our artisans who put care into every detail of each made-to-measure piece. At Hockerty, we are committed to creating garments that truly fit you—both in style and in comfort—supported by our online 3D design tools and a global tailoring network trusted by over 350,000 happy customers. We’re very happy to have you as part of our community. We look forward to dressing you again soon. The Hockerty team

Hi Alex, Thank you so much for your feedback 😊 We’re really happy to hear that you’re pleased with your product! We always aim to deliver high-quality, made-to-measure garments that feel just right, and it’s great to know we’re on the right track with your order. We look forward to dressing you again soon 💛 The Hockerty team

Hi Justin, Thank you so much for your wonderful feedback 😊 We’re truly delighted to hear that this is the finest fitting shirt you’ve ever worn—that’s exactly what we strive for with every made-to-measure piece. It’s also great to know you appreciated the quality of the materials, craftsmanship, and the faster-than-expected production and shipping. Our artisans put a lot of care into every detail, so your words mean a lot to the whole team 💛 We look forward to creating your next perfect fit soon. The Hockerty team

Hi John, Thank you for being a returning customer and for trusting us over the years for important occasions. I’m truly sorry that this order arrived too late for the wedding. Even though I’m glad to hear the suit itself fits well and meets your expectations, I completely understand that this does not make up for the frustration of repeated delivery date changes and missing the event you needed it for. You are right to expect clearer and more reliable information when timing matters. We sincerely apologize for the disappointment caused and will take your feedback seriously to improve how we communicate delays. Jonathan Blasco Senior Experience Manager

Dear Stéphane, Thank you very much for your feedback. We’re really happy to hear that your garment arrived with a perfect fit and that you are pleased with the quality. That’s exactly what we aim for with every made-to-measure piece we create. Your recommendation means a lot to our team and to our tailors who carefully craft each item to match our customers’ expectations. We look forward to dressing you again in the future. The Hockerty team

Dear Raymond, Thank you very much for sharing your experience with us. We’re really glad to hear that our team was able to accommodate your request for black lapels on your vest without any extra charge. We always aim to make customization as flexible and straightforward as possible, so it’s great to know this was reflected in your order. At Hockerty, every garment is made to measure and tailored to your preferences, so we’re always happy when small details like this help create something truly personal for you. We appreciate your trust and hope to create something for you again soon. The Hockerty team

Hi Carson, I’m very sorry to read your review and to hear that your suit arrived late and was not ready for the event you had planned. I also understand your frustration regarding the jacket sleeves, the fabric quality, and the missing garment bag. This is not the experience we want you to have, and I want to make sure we address it properly. I have checked the information available and I can’t see that a support request has been opened yet for this issue, so we have not had the chance to review it with you or offer a solution. I’m going to contact you directly now so we can look into the delay, the fit issue with the jacket arms, and the overall concerns you raised. I will personally review your case and do everything I can to find a fair solution. Kind regards, Jonathan Blasco Senior Experience Manager

Thank you very much for your kind message. We’re really happy to hear that everything worked out absolutely perfectly and that you had a smooth experience with us. At Hockerty, we always aim to make the process simple and enjoyable, from design to delivery, while ensuring a perfect fit and high-quality craftsmanship. We truly appreciate your trust and look forward to creating something for you again in the future. The Hockerty team

Hi Chris, I’m very sorry to read that your suit arrived much too large. I completely understand your disappointment. I have checked your order and I can see that no support request appears to have been opened yet, so we have not had the opportunity to review the fit issue properly or offer a solution. I’m going to contact you directly so we can look into this immediately and help you resolve it in the best possible way. Kind regards, Jonathan Blasco Senior Experience Manager

Dear Tatiana, Thank you again for taking the time to share your experience in such detail. We’re truly happy to hear that both your husband’s coat and your son’s graduation suit fit perfectly and were well received on these important occasions. We also appreciate your understanding regarding the delivery time and the occasional customs delay on international shipments. While each piece is carefully made to measure and individually crafted, we always aim to keep the process as smooth and predictable as possible. Your feedback is very helpful in this regard. It means a lot to us that you feel the quality and result were worth the investment and the wait. We’re grateful for your continued trust and look forward to creating more pieces for you in the future. The Hockerty team

Cher Eric, Un grand merci pour votre message enthousiaste ! Nous sommes ravis que votre expérience ait été “top” et que vous soyez satisfait de votre commande. Votre énergie positive nous fait vraiment plaisir 👍🤩 Chez Hockerty, nous mettons tout en œuvre pour proposer des vêtements sur mesure de qualité, pensés pour vous aller parfaitement et refléter votre style unique. Au plaisir de vous habiller à nouveau très bientôt. The Hockerty team

Thank you so much for your review! We're delighted to hear that both your suit and dress shirt met your expectations in terms of quality and fit. Knowing that our made-to-measure garments fit well and are crafted from high-quality materials is exactly what we strive for. We also appreciate your patience regarding the longer-than-expected production time. As each garment is custom-made specifically for the individual customer, occasional delays can happen, but we're very happy to know that you felt the final result was worth the wait. Thank you for placing your trust in Hockerty. We look forward to creating more custom pieces for you in the future! The Hockerty team

Hi Paulo, Thank you for your review! We're glad to hear that the measurements worked well for you. Achieving a great fit is at the heart of what we do, and it's always rewarding to know that our made-to-measure process delivered the result you expected. Thank you for choosing Hockerty. We look forward to helping you create more custom garments in the future! The Hockerty team

Hi Anton, Thank you very much for your feedback! We’re glad to hear that you’re happy with the quality of your order and that the delivery was fast. At Hockerty, we always aim to combine made-to-measure craftsmanship with a smooth and efficient experience. We truly appreciate your trust and hope to create more custom garments for you in the future! The Hockerty team

Hi Jarod, I’m truly sorry to read this. What you describe sounds extremely frustrating, especially after several attempts and such a long period of time. I have tried to locate your case, but I’m not able to identify the order from the information available in this review. I would really like to review what happened personally and see how we can help you from here. Could you please contact us with your order number or the email address used for the purchase? As soon as I have that information, I will look into your case directly. Kind regards, Jonathan Blasco Senior Experience Manager

Hi, Thank you so much for your incredible review and for placing your trust in us time and time again! Knowing that you're already on your 8th purchase with Hockerty means a lot to our team. We're delighted to hear that the fit, style, materials, and customer service continue to exceed your expectations. Creating garments that truly reflect each customer's unique style is exactly what we strive for. Your continued support is the highest compliment we could receive, and we're grateful to have you as part of our community of customers who choose made-to-measure clothing. Thank you again for your loyalty and kind words. We look forward to creating many more garments for you in the future! The Hockerty team

Hi Edward, I’m very sorry to read your review and to hear that the garments were far from what you expected, both in terms of fit and fabric. I have reviewed the information available and I can see that, so far, no support request appears to have been opened for this order. I would really like to help you resolve this properly. I’m going to contact you directly so we can review the sizing issue, the fabric concern and the best possible solution for your case. Kind regards, Jonathan Blasco Senior Experience Manager

Hi, thank you so much for your great review! We’re really happy to hear that you’re pleased with the fit, the materials, and our selection. At Hockerty, we put a lot of care into offering made-to-measure garments that combine quality fabrics with a wide range of customization options, so your feedback means a lot to us. Thanks again for your trust and support — we hope to create many more custom pieces for you in the future! The Hockerty team