Hockerty

Hi Colin, Thank you for sharing your experience with us! We’re happy to hear that you enjoyed the quality of your shirt and our service. As every Hockerty garment is made to measure, we always aim for the perfect fit. We’re glad that the necessary alterations were completed smoothly and that we could make sure your shirt fits you as it should. Thank you for being part of our community, and we hope you enjoy wearing your custom-made shirt for a long time! The Hockerty team

Hi Arturo, Thank you so much for your kind words! We’re delighted to hear that our customer service team could assist you and provide a helpful response regarding your promotional discount. At Hockerty, we always want to make the custom tailoring experience as smooth and enjoyable as possible, from creating your unique design to receiving your made-to-measure garment. We truly appreciate your trust and look forward to creating something special for you! The Hockerty team

Hi RMG, Thank you so much for being a loyal Hockerty customer and for taking the time to share your experience with us! It makes us very happy to hear that you appreciate the quality of our made-to-measure tailoring and the perfect fit of your shirts, jackets, and other garments. We’re especially glad that your latest tailored jackets turned out awesome! Creating clothing that truly reflects each person’s style and measurements is exactly why Hockerty exists — to give you the freedom of bespoke clothing without the limitations of off-the-rack fashion. We also appreciate your feedback about our website and service. We’re proud to be able to deliver custom-made garments around the world, and it’s great to hear that your orders reach you in New Zealand so quickly. Thank you again for being part of our community. We look forward to creating many more pieces that fit you perfectly! The Hockerty team

Hi Kenny, Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic experience from the moment you placed your order until the delivery. It’s great to know that you’re happy with your suit, the finishing details, and the updates throughout the creation process. Our goal is to combine the craftsmanship of made-to-measure tailoring with a smooth and transparent experience, so we’re glad the progress updates helped you feel connected to your garment as it was being made. Thank you for choosing Hockerty and for being part of our happy community. We hope your suit brings you confidence and style on many special occasions! The Hockerty team

Hi Kaden, Thank you so much for sharing your experience with us! We’re delighted to hear that your vest fits your measurements perfectly and that the material matched what you saw online. That’s exactly what we aim for with our made-to-measure garments. We’re sorry to hear about the button threads being weaker than expected. Your feedback is very valuable, and we’ll make sure to share it with our tailoring team so we can continue improving our quality control. We truly appreciate your trust and are happy to have you as part of our Hockerty community. We hope you enjoy wearing your vest for many occasions to come! The Hockerty team

Hi Fred, I'm very sorry to read about your experience, and I'd like to sincerely apologise. From what you've described, I completely understand why you're disappointed. Concerns about the fabric, the monogram, the jacket construction, and the presentation of the garment are all matters that deserve to be reviewed carefully. Unfortunately, I haven't been able to identify your order from your review alone, so I'm missing the information I need to investigate what happened. Could you please email me directly at **[[email protected]](mailto:[email protected])** with either your order number or the email address used to place the order? As soon as I receive it, I'll personally review your case, including the conversations you've had with our team, and I'll contact you immediately to see how we can resolve this. Thank you for taking the time to share your feedback, and I hope you'll give me the opportunity to look into this personally. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Ivan, Thank you for taking the time to share your experience with us. We’re glad to hear that, despite the initial issues with your garment, we were able to resolve the situation properly and provide you with a new piece that met your expectations. Our goal is always to make sure every customer receives a garment they love. We truly appreciate your understanding and patience throughout the process, and we’re happy that our team could support you and turn the experience into a positive one. Thank you for your recommendation and for being part of the Hockerty community! The Hockerty team

Hi, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with Hockerty and that you’re happy with the quality, material, and craftsmanship of your garment. We love that you personalized your piece with an adjustable waist — those details are what make made-to-measure clothing truly yours. We’re also glad our recommended tailor was able to take care of the adjustments and make the process easy for you. Your kind words about our team mean a lot to us. We’re always here to help make sure every garment fits you perfectly and reflects your personal style. Thank you for your recommendation and for being part of the Hockerty community! The Hockerty team

Hello Markus, I'm sorry to read that your experience didn't live up to your expectations. I understand your frustration regarding the delivery delay, the condition in which the suit arrived due to the packaging, and the finishing details you mention, such as the hanging loop and the overall fit. That is clearly not the experience we want our customers to have. I also regret that our communication left you with the impression that nobody was personally looking after your case. Regardless of the tools we use to support our customer service, every case is ultimately reviewed by a member of our team, and I'm sorry that we failed to convey that in your experience. I'll be contacting you personally to review your order in detail and see how we can improve the outcome. We truly appreciate your feedback, as it helps us identify where we need to do better. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Simone, I'm very sorry to read that your latest experience didn't meet your expectations. I would like to clarify one point, as it may help avoid a misunderstanding. We've been manufacturing our garments in China since 2008, working with the same region and long-term specialist tailoring partners for many years. This is not a recent change, and it has been a key part of how we've been able to offer made-to-measure garments at our price point while maintaining the quality standards we strive for. That said, I'm genuinely sorry that you feel the quality of your latest order wasn't on par with your previous experiences, and I completely understand how disappointing that must be. I'd like to personally review your order, including the quality concerns you've raised and the delivery delay, and I'll be contacting you directly so we can understand exactly what happened and work towards a satisfactory solution. Thank you for taking the time to share your feedback, and I hope we'll have the opportunity to regain your confidence. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Daniel, Thank you so much for your wonderful review and for continuing to choose Hockerty! We’re thrilled to hear that this is already your second blazer with us and that you’re so happy with the quality of your suit and shirt. We truly appreciate your kind words about our craftsmanship and service. While we’re sorry that your blazer did not fit perfectly right away, we’re glad that our fit guarantee and alteration support allowed us to make the process easy and ensure you ended up with a garment that feels right for you. Creating made-to-measure clothing is all about helping you achieve a look that reflects your style and gives you confidence, and we’re delighted that you experienced the care and attention we aim to provide. Thank you again for your trust and for being part of our Hockerty community. We look forward to creating many more tailored pieces for you in the future! The Hockerty team

Hi Andrew, Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience and that your waistcoat arrived with a perfect fit and excellent quality. It’s wonderful to know that the process was smooth and hassle-free from design to delivery. Our goal is to make bespoke tailoring simple and enjoyable, combining traditional craftsmanship with a seamless online experience. We’re also glad that the tracking information kept you well informed throughout the journey. Every garment is carefully made to your specifications, and we’re happy that the final result met your expectations. Thank you for choosing Hockerty and for being part of our happy community. We hope you enjoy wearing your waistcoat for many memorable occasions! The Hockerty team

Hi George, Thank you so much for your kind words! We’re delighted to hear that you enjoyed the communication throughout the process and that our team was able to keep you updated and supported from start to finish. It’s wonderful to know that your garment arrived safely, well packed, and without any hassles. We put a lot of care into every step of the journey, from our artisans creating your made-to-measure piece to ensuring it reaches you in the best possible condition. Thank you for choosing Hockerty and for being part of our happy community. We hope you enjoy wearing your new garment for many occasions to come! The Hockerty team

Hi Zaidane, Thank you very much for your review! We're delighted to know you were satisfied with your experience. Your support means a great deal to our team and motivates us to continue doing our best every day. We hope to welcome you back again soon. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Adam, Thank you for taking the time to share your experience with us. We’re very happy to hear that you love your 3-piece tweed suit and that you appreciated the quality of the garment. We’re sorry that the waistcoat did not fit as expected and that you needed to visit a local tailor for adjustments. We understand that this is not the experience we want for our customers, and we appreciate your patience and understanding while we worked through the situation with you. We’re glad our team could support you and find a helpful solution. Our goal is always to make sure our customers feel looked after, and we truly appreciate your kind words about the service you received. Thank you again for choosing Hockerty and for being part of our community. We hope you enjoy wearing your tweed suit on many special occasions! The Hockerty team

Hi Kavan, I'm very sorry to read that your first experience with us has been so disappointing. I completely understand how frustrating it is to receive a made-to-measure garment that doesn't meet your expectations, whether that's because of the fit, the appearance of the fabric, or how it compares to what you saw online. I'd just like to clarify one point for anyone reading your review. Because every Hockerty garment is individually made to each customer's design and measurements, we don't operate a traditional returns policy like a ready-to-wear retailer. Instead, we stand behind every order with our Perfect Fit Guarantee. Depending on the issue, this can include alterations by a local tailor or even a remake when appropriate. I don't feel we've had the opportunity to properly review your case yet, and I'd genuinely like to change that. I'll contact you directly to see if we can still find a solution that leaves you satisfied. Thank you for sharing your feedback. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Alvin, Thank you very much for taking the time to leave such balanced and constructive feedback. I'm pleased to hear you were generally happy with the shirt, but I also appreciate the points you've raised. Your comments about the fabric previews, the difficulty of judging proportions during customization, and the delivery time are all valuable, and they're exactly the kind of feedback that helps us improve both our products and the overall experience. Thank you again for your trust, and we hope to have the opportunity to exceed your expectations next time. Kind regards, Jonathan Blasco Senior Experience Manager

Hello Cedric, I'm truly sorry to read your review and, above all, that your very first experience with us has left you feeling this disappointed. I've personally reviewed your case and I completely understand why you're frustrated. Beyond the fitting concerns, you've also reported quality issues with the jacket, shared detailed photos with our team, and I appreciate the time you've taken to do so. While our standard policy for made-to-measure garments is to resolve issues through alterations or a remake, I also understand that, after everything that has happened, you no longer feel confident in that solution. I will personally review your case once again and contact you directly to see whether there is anything further we can do to reach a resolution. We genuinely value every customer, and I'm sorry that in this instance we have not delivered the experience you expected from us. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Iain, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with the perfect fit, the quality of the fabric, and the communication throughout your Hockerty experience. Creating made-to-measure garments that reflect each customer’s unique style is what we love to do, and we’re thrilled to know we delivered a result you’re proud of. Thank you for recommending us and for being part of the Hockerty community. We look forward to helping you create your next custom piece! The Hockerty team

Hi Ibrahim, Thank you so much for your excellent feedback! We’re delighted to hear that your garment was perfectly tailored and that you enjoyed the communication and service throughout the entire process. At Hockerty, we aim to combine craftsmanship, attention to detail, and a personalized experience to create made-to-measure pieces that truly reflect each customer’s style. Thank you for your trust and for being part of the Hockerty community. We hope to help you create your next custom piece soon! The Hockerty team