Hockerty

Hi Oliver, Thank you for your kind feedback! We’re very happy to hear that you had a positive experience with Hockerty. We truly appreciate your trust and support. Our goal is to create high-quality made-to-measure garments that make every customer feel confident and comfortable in their own style. Thanks again for being part of the Hockerty community! The Hockerty team

Hi Stylianos, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re satisfied with both our service and the quality of your Hockerty garments. You’re absolutely right: accurate measurements are an important part of creating a perfect made-to-measure fit. Combined with our craftsmanship and attention to detail, they help us create garments that are truly made for you. We’re happy to know your order arrived within the expected timeframe and met your expectations. Thank you for your trust and for being part of the Hockerty community! The Hockerty team

Hi Nick, Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed the entire Hockerty experience, from the easy ordering process and fast service to the tailoring quality, perfect fit, and wide selection of styles and fabrics. It’s wonderful to know that your shirt and pants exceeded your expectations. We’re excited for you to receive your Mao jacket and hope it becomes another favorite piece in your wardrobe! Thank you for trusting us to create garments that are truly made for you. We look forward to being part of your future custom creations. The Hockerty team

Hello Stephane, Thank you for sharing your feedback. First of all, I would like to sincerely apologise for your experience. I completely understand how disappointing it must have been to receive your suit later than expected and then find that the fit was not at all what you were expecting. I have personally reviewed your case, and I would really appreciate the opportunity to help you. Could you please open a support request for your order through your Hockerty account if you haven't already done so? This will allow our tailoring team to review the fitting issues in detail under our Perfect Fit Guarantee. As soon as your support request is created, I will personally take ownership of your case and follow it through until we find the best possible solution for you. I genuinely hope you'll give us the opportunity to put this right. Kind regards, Jonathan Blasco Senior Experience Manager

Hi Markus, Thank you for your kind feedback! We’re delighted to hear that you appreciated the workmanship of your Hockerty garment. Our artisans put great care and attention into every made-to-measure piece, ensuring that each detail is crafted with quality and precision. Thank you for your trust and for being part of the Hockerty community. We hope to create another personalized piece for you soon! The Hockerty team

Hello Jason, I’m very sorry to hear that the garments you received did not fit as expected. We stand behind our Perfect Fit Guarantee, and if the measurements of the garments do not match what they should, we would very much like the opportunity to review your case and help you find the right solution. I’ll personally make sure our team assists you as soon as you contact us. We’ll carefully review the fit and guide you through the next steps to resolve the issue. Thank you for bringing this to our attention, and we hope to have the opportunity to put things right. Jonathan Blasco Senior Experience Manager

Hi Drew, I'm truly sorry to read about your experience, especially knowing that you placed your order well in advance for two important events and that we ultimately failed to meet the delivery timeline you were counting on. I also understand how disappointing it must have been to receive a jacket that did not fit correctly while the accompanying trousers and shirts did. As you point out, this suggests that something clearly wasn't right with the garment, and I'm sorry that this happened. I've personally reviewed your case, including your earlier request to see whether we could prioritise your order before your event. I regret that we weren't able to provide the level of communication and support you expected throughout the process. I'll be contacting you directly to review your case personally and see what we can do to improve the outcome. We genuinely appreciate the time you've taken to share your feedback, as it helps us identify where we need to do better. Kind regards,

Thanks so much for your wonderful review, Quynh! We're thrilled to hear that your garment was a perfect fit—that's exactly what we aim for with every made-to-measure order. Knowing you'd order from us again is the greatest compliment we could receive. We can't wait to create your next custom piece. Thank you for being part of the Hockerty community! The Hockerty team

Thanks, Kenneth, for your fantastic review! We're delighted to hear that you love your suit, that it fits perfectly, and that it arrived right on time as promised. Providing a great fit and a reliable delivery experience is exactly what we strive for with every made-to-measure garment. Thank you for being part of the Hockerty community. We hope to create many more custom pieces for you in the future! The Hockerty team

Thanks so much for sharing your feedback, Lmt! We're glad to hear that the suit met your needs for the wedding and that you were happy with the overall quality. We're sorry to hear about the loose button and the trouser length. A button coming loose is certainly not the experience we aim to provide, and we're happy to help if anything like that happens. As for the trouser length, with made-to-measure garments, fit can occasionally be affected by the measurements provided, but that's exactly why our Perfect Fit Guarantee exists. If the trousers don't fit as expected, our customer care team will be happy to review your case and help find the best solution. Thank you again for your balanced review and for choosing Hockerty. We hope to have the opportunity to create an even better experience for you next time. The Hockerty team

Thank you so much for sharing your wonderful experience with us. We are truly delighted to hear that you enjoyed not only your Hockerty shirt, but also the care and communication throughout the whole process. We are especially happy to know that Sergio was able to assist you and resolve the delivery issue quickly. We believe that great customer service is about being there whenever our customers need us, and your kind words mean a lot to our entire team. Welcome to the Hockerty family — we look forward to creating many more garments for you in the future! The Hockerty team

Hello Shaw, We are truly sorry to hear that your experience has not met your expectations. We understand your disappointment, especially after carefully following the measurement process and trusting our made-to-measure service. We are concerned to learn that the waist adjustment was not as expected and that the proposed solution did not make you feel fully satisfied. Our goal is always to deliver garments that fit correctly from the moment they arrive, and we regret that this was not your experience. We will contact you privately to gather more information about your case and review the details with our team, so that we can find the best possible solution for you. Thank you for sharing your feedback and for giving us the opportunity to improve. The Hockery Team

Dear Christopher, Thank you very much for your kind review and for trusting Hockerty with your first two orders. We are delighted to hear that you are enjoying your shirts, from the quality of the fabrics to the fit and overall experience. It is also great to know that our Customer Satisfaction team was able to assist you whenever you had a question. Providing personalized support is an important part of what we do, and we are always happy to help. We truly appreciate having you as part of the Hockerty community and we look forward to creating more made-to-measure pieces for you in the future! The Hockerty team

Hi Dillon, Thank you so much for sharing your experience with us! We truly appreciate your patience regarding the delivery time, and we’re delighted to hear that your 3-piece suit was worth the wait. Knowing that the fit was perfect and that you felt great wearing it is exactly what we aim for with our made-to-measure garments. Every piece is created specifically for you, and we’re happy to have been part of such a positive experience. We’ll be looking forward to helping you create your next Hockerty piece! The Hockerty team

Hello Artur, I am truly sorry to hear that your experience did not meet your expectations and that the jackets did not reflect the level of quality you were expecting from us. I understand your disappointment regarding the material, the lack of tracking information, and the condition in which the jackets arrived. Receiving a product that is wrinkled or not presented as it should be is certainly not the experience we want our customers to have. I will personally review your case with our team, including the details regarding the shipment and the quality concerns you have mentioned. I will contact you privately as soon as possible to better understand what happened and to find a solution that addresses your concerns. Thank you for sharing your feedback and for giving us the opportunity to look into this matter. The Hockerty Team

Hello, I’m very sorry to hear about your frustration with your custom-made jeans. We completely understand your disappointment, especially after trusting us to create a garment tailored specifically for you. I’m sorry that the solution offered so far has not met your expectations. We would like to review your case in more detail, understand what happened, and make sure we provide you with the best possible assistance. We will contact you privately shortly to discuss your case further and provide you with more information. Our priority is to find a solution and ensure that your experience with us reflects the level of care we aim to provide. Thank you for giving us the opportunity to look into this. The Hockerty Team

Hi Taylor, Thank you for coming back to Hockerty and for sharing your experience with us. Having a customer return for a second order is one of the biggest compliments we can receive. We’re delighted that both of your jackets have matched your specifications and provided the fit and quality you were looking for. Creating garments that reflect each customer’s personal style is exactly why we do what we do. We look forward to helping you design your next piece! The Hockerty team

Hi Damon, Thank you for taking the time to share such detailed feedback. We’re glad to hear that you appreciate the tailoring quality and the look of your velvet sports blazer. We also truly value your comments about the fabric feel and drape. Preferences around velvet can be very personal, and your feedback helps us continue improving our fabrics and descriptions to better match our customers’ expectations. We hope you’ll enjoy wearing your blazer, and we appreciate you choosing Hockerty for a garment designed specifically around your style. The Hockerty team

Hi William, Thank you for your wonderful feedback! We’re pleased to hear that your ordering experience was smooth, that you were kept informed throughout the process, and that your garment arrived as expected. From the first design choices to the final tailoring, we want every step of creating your made-to-measure piece to feel simple and enjoyable. It’s great to know we achieved that for you. Thank you for choosing Hockerty, and we hope you enjoy your new garment for a long time. The Hockerty team

Hi Rafael, Thank you for your great review! We’re happy to hear that you found our ordering process easy and that the measurement videos helped you feel confident creating your custom garment. With so many customization options available, designing your own piece can feel like a big adventure at first, but we love giving our customers the freedom to choose every detail and create something truly unique. We appreciate your trust and hope you enjoy your perfectly made-to-measure garment! The Hockerty team