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电子与科技

HomeSafe

65 条评价

4.065 条评价
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关于 HomeSafe

数据更新
网站
homesafe.com
分类
电子与科技
所在地
United States · Littleton
状态
待认证
近 12 个月
65 条评价
差评回复率
100%(14/14 条)
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HomeSafe靠谱吗?

HomeSafe(homesafe.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 65 条用户评价,属于电子与科技分类,口碑良好。72% 的评价为 4 星及以上,14% 为 1 星;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

A
Arthur Rouse · 写过 4 条评价 · 已认证 · 体验于 2026-07-14 ·

微波炉有问题

微波炉有问题。一年前修复过,但同样的问题又出现了。它被劳氏取代。由可靠设备安装。优秀的安装人员。

HomeSafe 回复2026-07-27

Arthur, thank you for taking the time to share your experience! We're glad your microwave issue was resolved and that you had a positive experience with the installation. If you ever need anything else, please don't hesitate to reach out.

j
jeff · 写过 2 条评价 · 已认证 · 体验于 2026-07-13 ·

细致周到

HomeSafe 回复2026-07-27

Jeff, thank you for your kind words! It's wonderful to know you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.

R
Robin Humphrey · 写过 6 条评价 · 已认证 · 体验于 2026-07-13 ·

服务非常好而且很快。

HomeSafe 回复2026-07-27

Robin, that's great to hear! We're so glad everything went smoothly and you had a quick, positive experience. If you ever need anything, please don't hesitate to reach out.

C
Cm · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·

终于收到要求的信息了。

HomeSafe 回复2026-07-23

We're glad we could get everything sorted out for you. Thank you for sharing your experience, and if you ever need anything else, we're here to help

W
Will Jones · 写过 2 条评价 · 已认证 · 体验于 2026-07-18 ·

接待和专业精神。

HomeSafe 回复2026-07-23

Will, we truly appreciate your kind words! It's wonderful to know our team made such a positive impression. If there's ever anything we can help you with, please don't hesitate to reach out.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

非常专业和知识渊博

HomeSafe 回复2026-07-24

Thank you for the wonderful feedback! It means a lot to know our team made such a positive impression. If there's ever anything you need, we're happy to help.

c
customerDIANE H PETERS · 写过 3 条评价 · 已认证 · 体验于 2026-07-17 ·

我没有报名参加你们的计划并且......

我没有报名参加你们的节目,当我打电话时,我已经被挂断了 3 次。我不需要您的服务,如果您不删除我的名字,我将举报此事。

HomeSafe 回复2026-07-22

Diane, based on the information available to us, there may be some misunderstanding regarding your account. We'd appreciate the opportunity to speak with you, review your concerns, and work toward a resolution. Please contact our Customer Service team at 1-800-332-4177 at your convenience.

G
Greg Bokan · 写过 1 条评价 · 已认证 · 体验于 2026-07-18 ·

效率和专业知识

HomeSafe 回复2026-07-22

Thank you for your kind words, Greg! We're glad our team provided the efficient and knowledgeable service you were looking for. If there's ever anything we can help you with, we're just a phone call away.

n
noetinman · 写过 6 条评价 · 已认证 · 体验于 2026-07-09 ·

反应良好

反应良好,但这是第二次致电,涉及暖通空调系统维修/更换批准审查流程的位置。

HomeSafe 回复2026-07-23

Thank you for sharing your experience with us. We're glad your questions were answered, and we appreciate your feedback regarding the review process. We're always looking for ways to improve, and comments like yours are valuable to us.

c
customer · 写过 2 条评价 · 已认证 · 体验于 2026-07-14 ·

时间太长,无法做出决定

索赔花了太长时间才完成。我损失了大约四五千美元的肉,等待你的决定。技术人员出来说需要立即更换,应该在一周内完成。

HomeSafe 回复2026-07-23

We appreciate the opportunity to hear your perspective and thank you for sharing your feedback. We're always looking for ways to improve the claims experience, and feedback like yours is important to us. We'd also like to provide some additional context regarding the timeline. The estimate was received four days after the service request was assigned, and once it was submitted, it was reviewed and a replacement offer was provided within the following four business days. If you have any additional questions or concerns, please contact our Customer Service team at 1-800-332-4177. We'd be happy to discuss your experience further.

c
customerJohnP. LoPresti, Jr. · 写过 3 条评价 · 已认证 · 体验于 2026-03-11 ·

他们所有的代表都是……

他们所有的代表知识渊博、彬彬有礼并且愿意解决我的疑虑。

HomeSafe 回复2026-07-21

Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!

C
Chuck Lief · 写过 2 条评价 · 体验于 2026-07-18 ·

我收到了 Home Safe 的报价,并且……

我收到了 Home Safe 的报价并选择了另一家公司。从昨天开始,到目前为止,我已接到 23 个“录音电话”电话,无法让他们停止。每个都来自一个唯一的编号,因此阻止一个不会阻止下一个。我永远不会与这家滥用职权的公司做生意。 更新:我收到了一封道歉回复和一个客户服务电话号码以解决该问题。我们今天 11 点 47 分(4 个多小时前)进行了交谈,我确信我的名字将被“从名单上删除”,从那时起,又打了 8 个电话。

HomeSafe 回复2026-07-22

Chuck, we apologize for the inconvenience you've experienced and understand your concerns regarding the calls you've been receiving. We'd like the opportunity to look further into this issue and help resolve it. Please contact our Customer Service team at 1-800-332-4177 at your convenience so we can review your concerns and assist you further.

L
Linda Williams ustomer · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·

当我打电话时,我得到了快速回复...

当我打电话给他们时,我很快得到了回复。当我提问时他们非常有效率。当林达说他们会的时候,他们就出现了。

HomeSafe 回复2026-07-22

Thank you for sharing your experience with us, Linda. We're glad our team was responsive, answered your questions, and delivered on what was promised! We’re always here if you need anything else along the way.

D
Deborah Quintana · 写过 3 条评价 · 已认证 · 体验于 2026-07-08 ·

我们喜欢这家公司

我们喜欢这家公司 联系方式很方便,很有帮助

HomeSafe 回复2026-07-21

Thank you for your positive feedback, Deborah! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.

C
Consumer · 写过 3 条评价 · 已认证 · 体验于 2026-05-06 ·

承诺的一切都完美地交付了

这是一个迟来的评价。提交第一份索赔后,销售代表承诺的一切都完美地交付了!

HomeSafe 回复2026-07-21

We appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.

D
David Zeidwig · 写过 5 条评价 · 已认证 · 体验于 2026-07-13 ·

阴影防护

我报告了索赔,并将其交给 Dynamic A/C 进行预约。他出来检查了一切。从那以后我再也没有听到过一句话。我给空调承包商和家庭安全中心打电话,但都没有回复。我给了2分,因为确实有人出来了。

HomeSafe 回复2026-07-21

David, we understand your concerns regarding the lack of communication and appreciate you bringing this to our attention. We'd welcome the opportunity to review your service request, provide an update, and answer any questions you may have. Please contact our Customer Service team at 1-800-332-4177 at your convenience.

C
Cynthia Mewbourne · 写过 2 条评价 · 已认证 · 体验于 2026-07-13 ·

客户服务非常好,维修速度快,而且知识渊博。 喜欢这家公司。 辛西娅

服务5星,员工5星,保修10星。辛西娅

HomeSafe 回复2026-07-20

Wow, thank you, Cynthia! We couldn't ask for a better compliment. Knowing you had such a positive experience means the world to us. We truly appreciate your support and hope to continue exceeding your expectations.

S
Stuart Hough · 写过 5 条评价 · 已认证 · 体验于 2026-07-04 ·

很有礼貌

非常有礼貌、专业且称职的代表。使问题的解决变得容易。

HomeSafe 回复2026-07-20

Stuart, knowing our team made such a positive impression means a great deal to us. Thank you for taking a moment to recognize the service you received. We hope to have the opportunity to assist you again in the future.

c
customerForrest Beeman · 写过 1 条评价 · 已认证 · 体验于 2026-07-14 ·

仍然没有收到任何回复...

两周过去了,我对洗碗机的投诉仍然没有收到任何回复,已经打电话给两家不同的企业,但没有回复我住在莫州奥法伦,维修人员距离二十到三十英里

HomeSafe 回复2026-07-20

Forrest, we can appreciate why you're looking for an update. After reviewing your claim, we confirmed that a work order was sent to the assigned service provider last week, and we're currently waiting to hear back from them. If you still haven't heard from the service provider, we recommend contacting our Claims Department. While we don't control the service provider's schedule, our team can work with them to help keep your claim moving forward.

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·

不一致甚至不存在后续行动……

当我提交索赔后,公司的后续行动与不存在的不一致。他们根本没有帮我找人来修理。他们把这件事留给了我,实际上让我充满了疑问和悬而未决的担忧。

HomeSafe 回复2026-07-20

Thank you for taking the time to share your experience, and we apologize that the communication throughout your claim didn't meet your expectations. While we don't determine whether service providers choose to work with us, we do offer customers the flexibility to choose their own service provider and provide reimbursement options for covered repairs. We appreciate your feedback, and it's something we're continually working to improve as we look for ways to make the claims process a better experience. If you have any questions about your claim, please contact our Customer Service team at 1-800-332-4177. We'd be glad to answer your questions and help however we can.