Arthur, thank you for taking the time to share your experience! We're glad your microwave issue was resolved and that you had a positive experience with the installation. If you ever need anything else, please don't hesitate to reach out.
j
jeff · 写过 2 条评价 · 已认证 · 体验于 2026-07-13 ·
★★★★★
细致周到
HomeSafe 回复2026-07-27
Jeff, thank you for your kind words! It's wonderful to know you had such a positive experience. If there's ever anything you need, please don't hesitate to reach out.
Robin, that's great to hear! We're so glad everything went smoothly and you had a quick, positive experience. If you ever need anything, please don't hesitate to reach out.
C
Cm · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·
★★★★★
终于收到要求的信息了。
HomeSafe 回复2026-07-23
We're glad we could get everything sorted out for you. Thank you for sharing your experience, and if you ever need anything else, we're here to help
W
Will Jones · 写过 2 条评价 · 已认证 · 体验于 2026-07-18 ·
★★★★★
接待和专业精神。
HomeSafe 回复2026-07-23
Will, we truly appreciate your kind words! It's wonderful to know our team made such a positive impression. If there's ever anything we can help you with, please don't hesitate to reach out.
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-06 ·
★★★★★
非常专业和知识渊博
HomeSafe 回复2026-07-24
Thank you for the wonderful feedback! It means a lot to know our team made such a positive impression. If there's ever anything you need, we're happy to help.
Diane, based on the information available to us, there may be some misunderstanding regarding your account. We'd appreciate the opportunity to speak with you, review your concerns, and work toward a resolution. Please contact our Customer Service team at 1-800-332-4177 at your convenience.
G
Greg Bokan · 写过 1 条评价 · 已认证 · 体验于 2026-07-18 ·
★★★★★
效率和专业知识
HomeSafe 回复2026-07-22
Thank you for your kind words, Greg! We're glad our team provided the efficient and knowledgeable service you were looking for. If there's ever anything we can help you with, we're just a phone call away.
n
noetinman · 写过 6 条评价 · 已认证 · 体验于 2026-07-09 ·
★★★★★
反应良好
反应良好,但这是第二次致电,涉及暖通空调系统维修/更换批准审查流程的位置。
HomeSafe 回复2026-07-23
Thank you for sharing your experience with us. We're glad your questions were answered, and we appreciate your feedback regarding the review process. We're always looking for ways to improve, and comments like yours are valuable to us.
We appreciate the opportunity to hear your perspective and thank you for sharing your feedback. We're always looking for ways to improve the claims experience, and feedback like yours is important to us. We'd also like to provide some additional context regarding the timeline. The estimate was received four days after the service request was assigned, and once it was submitted, it was reviewed and a replacement offer was provided within the following four business days. If you have any additional questions or concerns, please contact our Customer Service team at 1-800-332-4177. We'd be happy to discuss your experience further.
Your feedback means a lot to us, and we’re happy to hear you were satisfied with our Customer Service. If you need anything further, feel free to get in touch!
Chuck, we apologize for the inconvenience you've experienced and understand your concerns regarding the calls you've been receiving. We'd like the opportunity to look further into this issue and help resolve it. Please contact our Customer Service team at 1-800-332-4177 at your convenience so we can review your concerns and assist you further.
L
Linda Williams ustomer · 写过 1 条评价 · 已认证 · 体验于 2026-07-10 ·
Thank you for sharing your experience with us, Linda. We're glad our team was responsive, answered your questions, and delivered on what was promised! We’re always here if you need anything else along the way.
Thank you for your positive feedback, Deborah! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
C
Consumer · 写过 3 条评价 · 已认证 · 体验于 2026-05-06 ·
★★★★★
承诺的一切都完美地交付了
这是一个迟来的评价。提交第一份索赔后,销售代表承诺的一切都完美地交付了!
HomeSafe 回复2026-07-21
We appreciate your review and are thrilled to hear you’re satisfied with the service you received! Please don’t hesitate to reach out if you need any further assistance.
David, we understand your concerns regarding the lack of communication and appreciate you bringing this to our attention. We'd welcome the opportunity to review your service request, provide an update, and answer any questions you may have. Please contact our Customer Service team at 1-800-332-4177 at your convenience.
Wow, thank you, Cynthia! We couldn't ask for a better compliment. Knowing you had such a positive experience means the world to us. We truly appreciate your support and hope to continue exceeding your expectations.
S
Stuart Hough · 写过 5 条评价 · 已认证 · 体验于 2026-07-04 ·
★★★★★
很有礼貌
非常有礼貌、专业且称职的代表。使问题的解决变得容易。
HomeSafe 回复2026-07-20
Stuart, knowing our team made such a positive impression means a great deal to us. Thank you for taking a moment to recognize the service you received. We hope to have the opportunity to assist you again in the future.
Forrest, we can appreciate why you're looking for an update. After reviewing your claim, we confirmed that a work order was sent to the assigned service provider last week, and we're currently waiting to hear back from them. If you still haven't heard from the service provider, we recommend contacting our Claims Department. While we don't control the service provider's schedule, our team can work with them to help keep your claim moving forward.
Thank you for taking the time to share your experience, and we apologize that the communication throughout your claim didn't meet your expectations. While we don't determine whether service providers choose to work with us, we do offer customers the flexibility to choose their own service provider and provide reimbursement options for covered repairs. We appreciate your feedback, and it's something we're continually working to improve as we look for ways to make the claims process a better experience.
If you have any questions about your claim, please contact our Customer Service team at 1-800-332-4177. We'd be glad to answer your questions and help however we can.