HomeSafe

Josephine, we're truly sorry to hear about your experience and understand how difficult it is to be without air conditioning, especially during the summer heat. We recognize how stressful this situation must be and appreciate you bringing your concerns to our attention. After a careful review of your claim, it was determined that the repair was not eligible for coverage because the damage fell under a policy exclusion related to pre-existing rust and corrosion. While we know this isn't the outcome you were hoping for, these coverage decisions are made in accordance with the terms of the service agreement. Your concerns are important to us, and we'd like the opportunity to address them further. Please contact our Customer Relations team at 1-800-332-4177, and we'll be happy to review your concerns and discuss the matter further.

Vickie, what a wonderful outcome! We're so pleased to hear your technician provided great service and that you were able to receive a new washer. Thank you for sharing your experience. If there's ever anything we can do for you, please let us know.

We appreciate your patience while the details of your claim were being worked through. If you still need assistance or have any additional questions, please contact Customer Service. We're always happy to help.

Thank you for taking the time to share your feedback with us. We understand how important clear communication and transparency are during the claims process, especially when unexpected costs arise. While independent service providers may have their own diagnostic or payment procedures that are outside of HomeSafe’s direct control, we understand how frustrating this situation must have felt after believing your out-of-pocket portion had already been completed. We appreciate you bringing this experience to our attention and value the opportunity to better understand your concerns. If you have any additional questions, our HomeSafe Customer Service team is available to assist at 1-800-332-4177.

Joe, thank you so much for taking the time to share your experience with us! We know dealing with unexpected appliance issues can be stressful, so it’s wonderful to hear our team was able to help make the process smoother for you both times. We’re especially happy to hear you felt satisfied with the replacement options and support provided along the way. Feedback like this truly means a lot to our team, and we’re grateful to have you as part of the HomeSafe family!